Community Manager

PropTechBuzz; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Short Term Disability and Life

401k with Company Match

Employee Stock Ownership Plan (ESOP)

Paid Time Off

Holidays & Floating Holidays

Fitness Reimbursement

Professional Development Reimbursement

Job summary

PropTechBuzz in Charleston, SC is seeking a proactive Property Manager to oversee day-to-day operations across residential communities. You’ll handle leasing, resident relations, rent collections, and maintenance planning to ensure high occupancy and compliance with programs like LIHTC/HUD.

The role requires strong communication, leadership, and budgeting skills. You’ll ensure safety, confidentiality, and quality service while coordinating with regional managers and vendors to uphold company

Qualifications

• High school diploma or GED required.
• Experience in property management, LIHTC/Section 8/HUD preferred.
• Familiarity with Fair Housing laws preferred.
• Strong sales and customer service skills.

Responsibilities

• Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.
• Lease apartments: take inquiries, greet prospects, show apartments, take applications and deposits, verify income and credit information.
• Oversee rent collection, delinquency, notices, and court proceedings as needed.
• Inspect property and schedule capital improvements with feedback to Regional Manager.
• Administer operating budget and track monthly expenses with a log.
• Ensure compliance of resident files with SHFA and lender/investor commitments.

Skills

Customer service

Communication

Leadership

Budgeting

Education

High school diploma or GED

Tools

Property management software

Job description

* Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.* Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis.* Maintain the community's curb appeal, ensuring it always remains welcoming and attractive.* Maintain confidentiality at all times related to prospect or resident information.* Maintain secure handling of rents and all monies on site, daily deposits and record keeping.* Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed.* Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections.* Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.* Administer the community's operating budget, including the control of monthly expenses using a budget control log, where applicable.* Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents' approval and re-certification, and forward to Compliance for approval.* Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments.* Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed.* Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standard.* Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval.* Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.* Review capital maintenance recommendations and forward them to the Regional Manager for approval.* Maintain a constant awareness of neighborhood market conditions.* Ensure all residents conduct themselves per the terms of the lease and rules/regulations.* Develop and implement positive resident relations programs for the property.* Participate in company-sponsored continuing education and training seminars.* Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting.* Timely reporting of any property loss or liability-related issues for both staff members, residents, and/or guests.* Read and be familiar with policies and procedures.* Respond to e-mail promptly.* Take required and assigned training courses in a timely manner.* Learn and be able to function within company-related software.* Respond to any after hours and weekend emergencies that may arise related to injuries or property damage.* Effectively communicate with residents, associates and vendors.* Dependable and able to report to work according to schedule and on time.* Perform other related duties or training as assigned.* Outgoing, friendly, and customer-oriented demeanor.* Excellent interpersonal skills with good sales and customer service skills.* Excellent verbal and written communication skills.* Detail-oriented and organized.* Demonstrated ability to lead and develop a team of associates.* Understanding of laws, guidelines, and best practices of property management.* Proficient in Microsoft Office Suite or related software.* Travel to community locations and surrounding markets required.* Must be at least 18 years old with a high school diploma or GED.* Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8, and HUD preferred.* Experience with property management-related software a plus.* Familiarity with Fair Housing laws preferred.* Medical, Dental and Vision* Short Term Disability and Life Insurance* 401k with Company Match* 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)* 12 Days Paid Time Off* 8 Paid Holidays & 2 Floating Holidays!* Fitness Reimbursement* Professional Development Reimbursement