Community Manager

Fairstead; Baltimore (MD); On-site; USD 83,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance - Meritain Health

Vision Plans (Employer Paid)

401(k) Retirement Plan matched

12 paid holidays

15 days of PTO

7 sick days

Life Insurance (Employer Paid)

Flexible Spending Account

Pet Insurance (Nationwide)

Disability Insurance

Discounts on appliances and more

Job summary

Fairstead is seeking a Community Manager to oversee day-to-day on-site operations, regulatory compliance, and overall property performance. You will manage leasing compliance with HUD, Fair Housing, ADA, and FCRA while coordinating with Compliance and Regional Managers on remediation strategies.

Responsibilities include audits, recertifications, rent collection, maintenance supervision, vendor coordination, and bi-annual inspections.

Qualifications

• Three years of management experience including supervising a team.
• Certification: COS or CPO (preferred).
• Bachelor's degree preferred.
• Experience with EIV systems.
• Yardi and RealPage experience preferred.
• TCS certification for tax credit properties.
• Experience in Affordable Housing.
• Proficient in Microsoft Office Suite.

Responsibilities

• Ensure adherence to leasing laws including HUD, Fair Housing, ADA, and FCRA.
• Maintain HUD 4350.3 Handbook compliance across operations.
• Coordinate responses to regulatory agencies with Compliance.
• Implement intervention strategies with Regional Managers and Compliance.
• Prepare REAC reviews, MORs, LIHTC reviews, and recertifications.
• Assist tenants with requests, questions, and complaints.
• Monitor arrears and litigation; document lease violations and evictions.
• Direct collection of rents and processing of delinquencies.
• Alert staff to move-ins/outs and emergencies.
• Supervise maintenance for regulatory compliance; coordinate bids.
• Conduct unit inspections and bi-annual walk-throughs with Building Superintendent.
• Create reports on property condition and maintenance plans.
• Provide updates on construction projects and unit renovations.
• Collaborate with construction team to avoid violations and plan access.
• Attend monthly financial catch-up meetings and monitor budgets.

Skills

Management experience

Team supervision

Microsoft Office proficiency

Education

Bachelor's degree (preferred)

Tools

Yardi

RealPage

EIV experience

TCS certification for tax credit properties

Job description

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below.

RESPONSIBILITIES:

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act.
• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook.
• Develops responses to regulatory agencies in coordination with the Compliance Department.
• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements.
• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews.
• Assisting tenants with requests, questions, problems, and complaints.
• Monitors tenant and complex-wide arrears and litigation cases.
• Document lease violations and coordinate evictions.
• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs.
• Alerting staff of move-ins, move-outs, and any emergencies.
• Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations.
• Coordinate vendor bids and contractor quotes.
• Conduct and document unit inspections.
• Conduct bi-annual walk-throughs with the Building Superintendent.
• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed.
• Provide and obtain updates on various ongoing construction projects/unit renovations.
• Work with the construction team on avoiding violations, inspections, and necessary access.
• Attend monthly financial catch-up meetings and monitor budgets.

BENEFITS:

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS:

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management).
• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification.
• Bachelor's degree preferred.
• EIV experience.
• Yardi and Realpage experience preferred.
• TCS certification for tax credit properties.
• Experience in Affordable Housing
• Proficient in Microsoft Office Suite.
• Ability to multi-task and meet tight deadlines.
• Exact compensation may vary based on skills, experience, and location.
• Salary Range $83,000 — $85,000 USD
• Diversity in backgrounds and experiences is key to Fairstead’s success.
• Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve.

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