Community Manager

FUSE Workspace; Austin (TX); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Bonus up to 20% of base salary

Job summary

FUSE Workspace in East Austin is seeking a friendly Community Manager to welcome members and guests, manage front-of-house operations, and coordinate events. You will drive member engagement, handle inquiries, tours, and sales of private offices, coworking, and event space, while partnering with local businesses and nonprofits.

Bonus potential up to 20% of base salary and opportunities to contribute to community outreach.

Qualifications

• Proven experience in sales, hospitality, or customer service.
• Strong verbal and communication skills.
• Self-starter who can work independently to solve problems.
• Team player who can work collaboratively to achieve center goals.
• Exceptional organizational and multi-tasking skills.
• Ability to learn software systems and online center programs.

Responsibilities

• Ensuring the center is a welcoming, hospitable, and clean environment.
• Providing extraordinary customer service, solving problems quickly and efficiently.
• Assisting in the planning and execution of member events.
• Providing information to potential members and tours of the center.
• Ensuring members are informed, invited, and welcomed.
• Thinking proactively about future events and services.
• Supplying timely information and helpful assistance to members and guests.
• Giving the world's greatest tour to prospective members, closing deals.
• Selling FUSE products such as private offices, coworking, dedicated desks, and event space.
• Providing content for company social media posts.
• Establishing/developing relationships with local non-profit organizations.
• Developing and deploying community outreach strategies and local marketing efforts.

Skills

Sales

Hospitality

Customer service

Communication

Job description

We are looking for a friendly, customer-focused, Community Manager in East Austin!

Come join a team of professionally-minded, service-oriented, community-focused people who love helping our members and guests #DoMore.

About the Company:

Fuse Workspace, located in East Austin (2105 East MLK)--combines first-class office space with first-class customer service. We offer private offices, dedicated desks, coworking, conference space, and virtual office packages for our clients in a community-oriented, interactive, and fun environment. FUSE team members specialize in thinking proactively, giving attention to details, and providing "extra-mile" people-focused service in a collaborative and creative context. Our goal is to help people "Do More" by excelling in their businesses and organizations, and by blessing the local community and beyond by giving back.

About the Role:

The ideal candidate will have a cheerful disposition, a contagious personality, strong communication skills, and present a polished, professional image. This candidate should be a people-oriented, welcoming, and friendly person, with a strong bent toward front-of-house hospitality, event planning, marketing, sales, networking, and problem-solving. The Community Manager oversees front-of-house operations, which includes preparing the center daily for members and guests (coffee/water service, kiosk, room set-ups, hospitality service items, ensuring a clean center); solving issues for clients (HVAC, printer, WiFi, keys, payments, housekeeping); sales (lead gen, follow up, close); new member orientation meetings; and programming inside and outside of the building (lunch and learns, special event coordination, marketing events, and connection opportunities with local businesses and non-profit organizations). The candidate is the type of person who will think proactively by providing extra-mile support for clients in advance of their needs; someone who enjoys connecting people; a person who loves to plan and throw a party; someone who discerns needs and can sell one of our solutions; and someone who enjoys making people feel welcomed and appreciated. Must be able to learn a variety of systems to assist clients and ensure a smoothly operated center. Bonus potential of up to 20% of base annual salary!

Responsibilities include:

• Ensuring the center is a welcoming, hospitable, and clean environment
• Providing extraordinary customer service, solving problems quickly and efficiently
• Assisting in the planning and execution of member events
• Providing information to potential members and tours of the center
• Ensuring members are informed, invited, and welcomed
• Thinking proactively about future events and services
• Supplying timely information and helpful assistance to members and guests
• Giving the world's greatest tour to prospective members, closing deals
• Selling FUSE products such as private offices, coworking, dedicated desks, and event space
• Providing content for company social media posts
• Establishing/developing relationships with local non-profit organizations
• Developing and deploying community outreach strategies and local marketing efforts

What’s Required:

• Proven experience in sales, hospitality, or customer service
• Strong verbal and communication skills
• Self-starter who can work independently to solve problems
• Team player who can work collaboratively to achieve center goals
• Exceptional organizational and multi-tasking skills
• Ability to intuitively connect with people; warm and approachable
• Passion for surprising and delighting customers
• Ability to learn software systems and online center programs
• Strong verbal and communication skills
• Self-starter who can work independently to solve problems
• Team player who can work collaboratively to achieve center goals
• Ability to intuitively connect with people; warm and approachable
• Physical Requirements: Ability to lift objects weighing 30 lbs.; move heavy office desks, packages, chairs, trash bins, or other office furniture using dollies; ability to climb short ladders for maintenance or storage needs; ability to clean and sanitize floors, surfaces, and equipment.
• Travel to/from other centers in support as needed as well as travel to/from training events
• Other Requirements: Valid driver’s license, motor vehicle insurance and liability limits that meet the company’s requirement outlined in the Driver’s Safety Policy; reliable transportation, satisfactory report from a background check; legal ability to work in the United States.
• Other duties as assigned.
• Experience in co-working/flex office is a plus!
• Salary range: $48k+ based on experience, plus up to 20% of salary bonus program