Community Living Team Manager

Theopportunitytree; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Referral Program

Employee Assistance Program (EAP)

Job summary

The Opportunity Tree seeks a Residential Team Manager in Phoenix, Arizona, responsible for ensuring high quality of support for individuals with disabilities. The successful candidate will oversee a team, monitor service delivery, establish performance standards, and advocate for members' needs. A Bachelor's degree in human services and two years of experience in the IDD field are required. The role supports a collaborative environment, providing essential training and compliance management, with full-time employee benefits including health insurance and a $1,000 hiring bonus.

Qualifications

• Two years in the Intellectual and Developmental Disabilities (IDD) field.
• Current driver license with Non-Restricted Motor Vehicle Record.
• Successful completion of required training including CPR and First Aid.

Responsibilities

• Oversee team of DSPs and Supervisors, ensuring high-quality support.
• Monitor implementation of policies and ensure compliance.
• Serve as a point of contact for escalated issues.

Skills

Excellent verbal and written skills

Intermediate in MS Outlook

Intermediate in MS Word

Intermediate in MS Excel

Knowledge of best practice models

Leadership abilities

Education

Bachelor’s degree in human services

Job description

Description

Residential Team Manager

The Opportunity Tree Mission and Vision

To provide quality individualized services to people with intellectual and developmental disabilities in dynamic and innovative environments. The Opportunity Tree is committed to promoting the development of a society that fully embraces individuals with intellectual and developmental disabilities through inclusion, advocacy, and opportunities.

Benefits for Employees (Full-time (All Below), **Part-time (PTO & Below), ***On-Call)

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO) **
• Referral Program
• Company Activities and Parties ***
• Employee Assistance Program (EAP) ***

$1,000 hiring bonus for new hires, paid after 12 full pay periods (approximately six months); other incentives for referring full or part time employees who are hired to work at The Opportunity Tree.

Residential Team Manager

Summary

The Residential Team Manager is responsible for ensuring high quality of support is provided to individuals with physical and/or intellectual disabilities by monitoring the services provided, developing staff training and opportunities, assisting in the development and implementation of financial, strategic and programmatic goals, ensuring Supervisors and DSPs are completing job duties, ensuring contract compliance and fulfilling The Opportunity Tree’s mission, vision, and values.

1. Oversee and manage a team of DSPs and Supervisors, providing guidance, support, and direction to ensure the delivery of high-quality services and support to individuals.
2. Establish clear performance expectations and hold DSPs and Supervisors accountable for meeting objectives, targets, and service standards.
3. Monitor and evaluate the implementation of policies and procedures by DSPs and Supervisors, ensuring compliance and identifying areas for improvement.
4. Foster a positive and supportive work environment, promoting teamwork, communication, and collaboration among DSPs, Supervisors, and other stakeholders.
5. Serve as a point of contact for escalated issues and concerns from DSPs, Supervisors, and individuals receiving services, addressing them promptly and taking appropriate actions.
6. Stay abreast of industry trends, best practices, and regulatory changes related to DSP and Supervisor roles, and incorporate them into training and development programs.
7. Create, monitor, and fill schedules as appropriate.
8. Utilize Paylocity timekeeping system to ensure accurate service hours as contracted.
9. Assess and evaluate the individual needs of each Member in their home.
10. Advocate, facilitate, and coordinate support for Members.
11. Facilitate and participate in developing the Individual Service Plan.
12. Develop and implement Member driven goals/objectives and behavior building programs ensuring Article 9 compliance.
13. Ensure services are authorized in FOCUS according to the program.
14. Ensure medical care is appropriate, sufficient, and proper follow-up is completed.
15. Ensure medications are documented and administered appropriately.
16. Enter, retrieve, and correct Member information in the agency's computer database, according to established timelines.
17. Review and update Member files according to agency procedures.
18. Ensure adherence to the agency's budget/financial process.
19. Enforce/mandate DDD and DHS for quality assurance, monitoring, and licensing standards.
20. Proactively maintain communication with families/guardians of Members.
21. Work collaboratively as a team with the Director and departments to ensure quality support of Members.
22. Advocate on behalf of Members and their families to ensure people with intellectual and developmental disabilities have a voice.
23. Maintain a positive work environment and collaborative working relationships with Members staff; families/care givers; government agencies; and people from various funding sources.
24. Ensure the safety and well-being of members and adhere to OSHA Standards and all other safety standards
25. Maintain confidentiality regarding information of Members and The Opportunity Tree.
26. Compliant with attendance rules.
27. Promote and maintain a collaborative and respectful working environment and a line of communications with all stakeholders of The Opportunity Tree.
28. Comply and enforce the Policies, Procedures, and Regulations of The Opportunity Tree.
29. Other job duties as assigned.

Requirements

1. Minimum of 18 years of age.
2. Current driver license with Non-Restricted Motor Vehicle Record and compliance with the requirements of The Opportunity Tree’s insurance carrier.
3. Communicate in English; speech, write and read.
4. Excellent verbal and written skills.
5. Experience: Two (2) years in the Intellectual and Developmental Disabilities (IDD) field in a residential or HCBS setting.
6. Education: Bachelor’s degree in human services preferred.
7. Knowledge: Intermediate in MS Outlook, MS Word, MS Excel, web browsing.
8. The ability to utilize data to assist in making financial, strategic, and programmatic decisions.
9. Knowledge of best practice models and community integration.
10. Personal enthusiasm for participation in a non-profit organization serving individuals with intellectual and developmental disabilities.
11. Positive attitude and represent The Opportunity Tree in a positive manner to the community.
12. Successful completion and maintain all required training which may include CPR, First Aid, Article 9, and Prevention and Support.
13. Successfully meet AZ-DPS requirements for Fingerprint Clearance Card.
14. Reliable transportation and travel for The Opportunity Tree business.
15. One year of supervisory skills to include but not limited to knowledge of management principles in staff interaction and task productivity, leadership abilities, problem identification and resolution administration.

Work Environment

1. Lift/carry/transfer minimum of 40 pounds.
2. Bend/kneel/stoop.
3. Push/pull wheelchairs.
4. Reach/reach overhead.
5. Sit/stand/walk for extended periods.
6. Finger/hand/wrist dexterity to eye.
7. This position is considered a “safety sensitive” position.