Community Living Shift Supervisor

Behavioral-Health-Allies

Kansas City (MO)

On-site

USD 23,000 - 33,000

Full time

9 days ago

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Benefits offered by this job

Retention bonus opportunity

On-site role

Job summary

Behavioral Health Allies is seeking a Shift Supervisor to lead a Community Living home on a daily basis, ensuring safety, structure, and high-quality services. The role involves coaching Direct Support Professionals, coordinating with clinicians, and upholding ABA-based interventions with fidelity.

The position emphasizes trauma-informed care, strong communication, and reliability, with responsibilities that include overseeing medication routines, behavior support planning, and daily

Qualifications

High School Diploma or equivalent required.
Minimum of six (6) months experience in a residential or direct support role required, one (1) year preferred.
Experience with individuals with developmental disabilities and/or challenging behaviors.
Prior lead, mentor, or informal leadership experience preferred.

Responsibilities

Models respectful, trauma-informed interactions with individuals served.
Oversees Direct Support Professionals (DSPs) on shift, providing coaching and direction.
Ensures BSPs/ISPs and daily routines are followed as written.
Maintains client safety, structure, and continuity of care during shifts.
Collaborates with Program Manager and Behavioral Clinicians to implement ABA-based interventions.
Documents shift activities and communicates concerns promptly.

Skills

Valid driver’s license

ABA principles

Communication skills

Reliability & accountability

Education

High School Diploma

Job description

Description

Pay Rate:

Our compensation is competitive within the market. The minimum rate for this position begins at $20.50 per hour, with your final offer based on a combination of your education, relevant experience, and overall qualifications.

RETENTION BONUS OPPORTUNITY!

$1,000 - Full-Time

Stay & Earn: Half of your bonus is paid at 90 days, with the remaining half paid at 180 days.

POSITION SUMMARY:

The Shift Supervisor (SS) is the lead staff member on shift within a Community Living home and serves as the Program Manager’s on-site extension. While the Shift Supervisor does not hold formal supervisory authority for employment decisions, they provide daily oversight, training, coaching, and direction to Direct Support Professionals (DSPs) to ensure safe, consistent, and high-quality services.

Shift Supervisors play a critical role in maintaining daily structure, accountability, and continuity of care. They model expectations, ensure required tasks are completed, support client engagement, and elevate concerns to the Program Manager. This role is essential to the smooth operation of the home. This is a safety-sensitive position. Shift Supervisors must be able to safely perform the essential functions of the job, with or without reasonable accommodation, including maintaining continuous alertness, providing direct supervision, driving individuals served as required, and administering medications as trained.

Shift Supervisors implement supports using the principles of Applied Behavior Analysis (ABA), working in close collaboration with Behavioral Clinicians to carry out evidence-based interventions, skill-building programs, and behavior support strategies with fidelity.

QUALIFICATIONS:

Education & Experience:

High School Diploma or equivalent required
Minimum of six (6) months experience in a residential or direct support role required, one (1) year of experience preferred
Experience working with individuals with developmental disabilities and/or challenging behaviors
Prior lead, mentor, or informal leadership experience strongly preferred

Skills & Competencies

Valid driver’s license meeting transportation requirements (Missouri Class E, out-of-state equivalent, or CDL with Passenger/School Bus endorsement).
Strong ability to model expectations and lead peers by example
Working knowledge of Behavior Support Plans (BSPs) and Individual Support Plans (ISPs)
Ability to coach peers respectfully and professionally
Strong organizational and follow-through skills
Ability to identify issues and elevate concerns appropriately
Effective verbal and written communication skills
Demonstrated reliability, accountability, and professionalism
Working knowledge of DMH, Medicaid, and Community Living standards
High accountability and follow-through
Ability to lead calmly and decisively in high-pressure situations
Excellent verbal and written communication abilities
Knowledge of crisis management, safety, and compliance standards

KEY RESPONSIBILITIES:

Dignity First

Models respectful, trauma-informed interactions with individuals served
Ensures DSPs maintain professional conduct and respectful language
Addresses concerns immediately when dignity, safety, or respect is compromised
Ensures individuals feel safe, supported, and valued throughout the shift

Person-Centered Outcomes

Ensures BSPs, ISPs, and daily routines are followed as written
Models and reinforces person-centered language, choice, and autonomy
Supports DSPs in implementing individualized supports consistently
Ensures client needs, preferences, and goals are reflected in daily activities
Implements behavior support and skill-building interventions using ABA principles and evidence-based practices
Maintains fidelity to clinical programming and seeks clarification when plans are unclear or barriers arise

Connected Community

Models and encourages meaningful client engagement and relationship-building
Supports participation in community outings and activities when scheduled
Reinforces inclusive practices and positive social interactions
Communicates relevant observations to the Program Manager

Whole Person Support

Supports daily living activities, health needs, and behavioral supports as required
Observes staff implementation of supports and provides real-time coaching
Assists with monitoring client well-being and reports concerns promptly
Supports medication routines and health-related tasks per training and policy
Transports individuals served to appointments, outings, and community activities as required
Administers medications and completes MAR documentation in accordance with training, physician orders, and BHA policy

Empowerment Through Daily Life

Encourages client independence through daily routines and activities
Assists DSPs in using everyday moments as skill-building opportunities
Reinforces positive progress and effort for individuals served
Helps maintain structured, predictable routines within the home

Integrity In Action

Ensures required documentation is completed accurately and on time for all employees on shift
Audits shift reviews, event reports and Medication Administration Records (MAR) daily and follows up with DSPs on missing or incomplete entries
Ensures daily checklists are completed, including cleaning, documentation, and safety tasks
Reports concerns, incidents, or compliance issues to the Program Manager
Upholds BHA policies, procedures, and ethical standards
Works closely with Behavioral Clinicians (BCBAs/Behavior Specialists) to implement BSPs, skill‑acquisition programs, and environmental strategies
Participates in coaching, modeling, and feedback to improve ABA implementation and outcomes

Collaborative Teamwork

Provides on‑shift training, coaching, guidance, and support to DSPs
Assists with on‑the‑job training for new or developing staff
Communicates clearly with the Program Manager regarding shift issues, staffing, or performance concerns
Completes delegated tasks assigned by the Program Manager
Supports a positive, respectful, and team‑oriented shift culture
Collaborates with nursing and clinical team to ensure proper and effective person centered supports

Consistency and Compassion

Ensures staffing assignments are followed and attendance is verified at the start of each shift
Reports staffing gaps immediately and assists in identifying coverage
Assists with filling shifts when needed by contacting available staff
Maintains calm, steady leadership during high‑stress or crisis situations
Supports crisis response using approved PCM techniques

Daily & Weekly Operational Responsibilities

Audit and follow up on daily shift reviews, MAR’s and event reports
Audit and follow up on client expenses, ensuring all receipts are uploaded and documented as outlined to BHA standards
Ensure daily cleaning, documentation, and safety checklists are completed
Support staff training and skill reinforcement during shifts
Assist with grocery planning and ensuring adequate food and household supplies
Support weekly meal planning and client involvement in meal choices
Conduct basic safety and environmental checks of the home
Ensure required forms and logs are completed and escalated as needed
Implements reinforcement strategies, prompting procedures, and behavior‑reduction strategies as outlined in BSPs and clinical programming
Collects required behavioral and skill‑acquisition data accurately and in real time, per clinical direction

Staffing & Shift Coverage Support

Verifies staff attendance and role assignments at shift start
Reports call‑offs or no‑shows immediately to the Program Manager
Assists with securing coverage for open shifts
May adjust on‑shift task assignments to ensure ratios and safety are maintained

Accountability & Impact

Shift Supervisors are directly accountable for the condition, safety, and daily functioning of the home during their assigned shifts. This role carries ownership, not observation.

Shift Supervisors are accountable for ensuring:

Required documentation (shift reviews, checklists, logs, MARs, incident reporting) is completed accurately, thoroughly, and on time
Behavior Support Plans (BSPs), Individual Support Plans (ISPs), and daily routines are followed as written
The home environment is clean, safe, sanitary, and well‑organized throughout the shift
Safety hazards, cleanliness issues, or environmental concerns are addressed immediately—not simply reported
Individuals served receive appropriate engagement, supervision, meals, and supports during the shift
DSPs complete assigned tasks and follow expectations for care, documentation, and professionalism
Staffing assignments and ratios are maintained and escalated promptly when gaps occur
Implementation of ABA-based interventions and data collection with fidelity, consistency, and integrity

Shift Supervisors are expected to take action to resolve issues within their control and to elevate concerns appropriately when resolution is not possible at the shift level. Raising concerns does not replace responsibility for corrective action during the shift.

Failure to meet these expectations may result in corrective action, as unresolved documentation, safety, or care issues directly impact client safety, compliance, and service quality.

Other Duties

Conduct staff training, supervision, and performance evaluations as assigned
Participate in on‑call rotations
Transition between homes as needed for operational and individual needs
Complete all documentation, billing, and reporting requirements in accordance with BHA and regulatory guidelines
Uphold BHA’s mission and values in all work performed

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Full-Time Benefits: