Community Liaison Wrkr Lvl III

NYC Health + Hospitals; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

NYC Health + Hospitals North Central Bronx seeks a community liaison to bridge City agencies, residents and organizations, supporting housing and public service programs.

The role involves field and office liaison work, supervising staff, and assisting in mobilizing community participation to meet needs and improve services across the community.

Qualifications

• Four (4) years of full-time experience in counseling, community work or community health activities in a government agency or community organization.
• Equivalent education and/or experience may be substituted as described in the posting.

Responsibilities

• Interviews local residents, landlords, government personnel, business people to solicit support for community development programs.
• Directs staff or teams in liaison activities and may supervise field office operations.
• Consults with residents, landlords, community organizations, schools, unions and public/private agencies.
• Explains programs and policies to community groups and relays information between community and agencies.
• Participates in planning and implementing programs involving community participation and outreach.
• Mediates problems between the community and schools, hospitals, and City agencies.

Job description

Marketing Statement

NYC Health + Hospitals/North Central Bronx (NCB) is a member facility of the New York City Health + Hospitals system, one of eleven acute care facilities within the City of New York. A 215-bed community hospital, NCBH specializes in women’s and children’s services. It also provides Behavioral Health acute and ambulatory care. Its busy outpatient department has led the way in community-based care delivered in a compassionate and culturally-appropriate manner. It’s Labor and Delivery service safely brings more than 800 babies into the world each year. NCBH is committed to providing safe, high-quality medical care for any and all in need.

Marketing Statement

NYC Health + Hospitals/North Central Bronx (NCB) is a member facility of the New York City Health + Hospitals system, one of eleven acute care facilities within the City of New York. A 215-bed community hospital, NCBH specializes in women’s and children’s services. It also provides Behavioral Health acute and ambulatory care. Its busy outpatient department has led the way in community-based care delivered in a compassionate and culturally-appropriate manner. It’s Labor and Delivery service safely brings more than 800 babies into the world each year. NCBH is committed to providing safe, high-quality medical care for any and all in need.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position:

This class of positions encompasses work of varying degrees of difficulty and responsibility in the performance of liaison functions between City agencies, local residents, and community organizations, in order to: provide assistance, obtain participation and support for housing development and community development and implement public service programs. Performs tasks in the field or in an office, as assigned. Supervises staff. All personnel perform related work.

Under direction, performs difficult and responsible liaison activities between City agencies or programs, and community residents and groups. In the Health and Hospitals Corporation, under direction, supervises liaison activities of a hospital with local residents and other agencies and groups in the community.

Examples Of Typical Tasks

At a higher level, performs the duties of Assignment Level I:

• Interviews local residents, landlords, government personnel, business people and youths to solicit

support for community development programs, to ascertain needs of communities and to determine courses of action to meet those needs which are acceptable to the communities.

At a higher level, also performs the duties of Assignment Level II:

• Directs staff or works as a team with other community liaison workers in the performance of liaison activities; may supervise or coordinate field office operations or operational units.
• Consults and maintains liaison with residents, landlords, representatives of community organizations, students, parents, staff of schools, unions and other public and private agencies.
• Explains programs and policies to community groups and to community liaison contacts and interprets and relays information from the community.
• Participates in the planning, organization and implementation of programs involving community participation. Collects, evaluates, and reports information regarding community needs and objectives; communicates findings to appropriate agencies for necessary action. Assists in the conduct of outreach programs.
• Assists in mediating problems between the community and schools, hospitals, and other City agencies for residents and community groups in the City.
• Works as a member of an interdisciplinary team assisting in providing supportive therapy and making referrals to City agencies, social service agencies, community organizations and other organizations that provide health and social services.
• Counsels community residents, property owners, local businesses and groups on their rights and obligations and on available community and governmental resources.
• Makes recommendations on effective mobilization for participation in community development and program feasibility and improvement.
• Recommends policies, procedures, and priorities for City agencies in dealing with schools, residents, and community groups.
• Interviews community residents and assists them in completing forms; completes other relevant reports and forms and performs related clerical work.

In addition to performing duties of Assignment Levels I and II at a higher level, also performs the following:

• Supervises the performance of liaison activities; may be responsible for an administrative area covering one or more field offices or operational units.
• Recommends procedures for implementation and maintenance of effective community liaison or community programs.
• Directs community research activities and provides for the dissemination of research data and other materials.
• Maintains communication with local community leaders and groups, particularly in matters of relative complexity and difficulty; explains programs and policies.
• Mediates problems between the community and schools, hospitals, residents, landlords and community groups.
• Represents the agency or program or assigns representation at community activities related to agency or program concerns.
• Participates in planning, organizing, and implementing overall community liaison programs with schools, hospitals, residents and community groups.
• Represents a hospital or assigns representation at community activities relating to hospital and health care programs.
• Supervises staff development and training of community liaison employees.
• Performs field or office tasks as assigned.

Minimum Qualifications

• Four (4) years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or
• Education and/or experience equivalent to 1. above. Completion of an approved six (6) month training program of combined classroom training and on-the-job experience in community liaison work may be substituted for six (6) months of experience. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of thirty (30) semester credits for each year of the experience described above. However, all persons must have at least one (1) year of the full-time experience described above.

Note: Preference will be given to applicants with at least a high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.