Community Liaison Worker Level ll

NYC Health + Hospitals; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Harlem Hospital Center seeks a dedicated community liaison to coordinate between City agencies, local residents, and community organizations, providing assistance and support for housing development, public services, and neighborhood programs.

Under supervision, you will supervise staff, conduct interviews, prepare reports, maintain records, and contribute to outreach and program planning to meet community needs.

Responsibilities

• Liaises between City agencies, local residents, and community organizations to provide assistance and support for housing development and community development programs.
• Interviews residents, landlords, government personnel, business people and youths to solicit support for programs and determine community needs.
• Prepares and distributes informational materials regarding programs and activities for communities and educational institutions.
• Assists in training subordinate staff and in preparing written and oral reports as required.
• Keeps records related to programs and activities and participates in planning, organization and implementation of community participation programs.
• Coordinates field office operations, supervises staff, and maintains liaison with residents and community partners.
• Explains programs to community groups and relay information between the community and agencies.
• Participates in outreach and program feasibility studies and assists in mediating problems between communities, schools, hospitals and City agencies.
• Works as part of an interdisciplinary team to provide supportive therapy and referrals to health and social services.
• Counsels residents and stakeholders on rights, obligations, and available resources and contributes to mobilization for participation in development efforts.
• Makes recommendations on policies and priorities for City agencies dealing with schools, residents, and community groups.
• Interviews residents and assists with completing forms and related clerical tasks.

Job description

Marketing Statement

Harlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill. Harlem provides over 90 specialized ambulatory care services, dentistry and oral surgery, behavioral health services, and community substance abuse treatment.

Marketing Statement

Harlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill. Harlem provides over 90 specialized ambulatory care services, dentistry and oral surgery, behavioral health services, and community substance abuse treatment.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position

This class of positions encompasses work of varying degrees of difficulty and responsibility in the performance of liaison functions between City agencies, local residents, and community organizations, in order to: provide assistance, obtain participation and support for housing development and community development and implement public service programs. Performs tasks in the field or in an office, as assigned. Supervises staff. All personnel perform related work.

Under general supervision, performs duties involving liaison activities between City agencies, local residents, and community organizations.

Examples Of Typical Tasks

At a higher level, performs the duties of Assignment Level I:

• Interviews local residents, landlords, government personnel, business people and youths to solicit support for community development programs, to ascertain needs of communities and to determine courses of action to meet those needs which are acceptable to the communities.

• Interviews staff and representatives of governmental, educational, and social agencies and unions for the purposes of securing information for and transmitting information from community organizations and residents.
• Assists in the preparation and distribution of informational materials relating to the programs, objectives, and activities of both communities and educational institutions.
• Assists in the training of subordinate staff.
• Makes written and oral reports as required.
• Keeps records related to programs, activities, objectives, etc.

• Directs staff or works as a team with other community liaison workers in the performance of liaison activities; may supervise or coordinate field office operations or operational units.
• Consults and maintains liaison with residents, landlords, representatives of community organizations, students, parents, staff of schools, unions and other public and private agencies.
• Explains programs and policies to community groups and to community liaison contacts and interprets and relays information from the community.
• Participates in the planning, organization and implementation of programs involving community participation. Collects, evaluates, and reports information regarding community needs and objectives; communicates findings to appropriate agencies for necessary action. Assists in the conduct of outreach programs.
• Assists in mediating problems between the community and schools, hospitals, and other City agencies for residents and community groups in the City.
• Works as a member of an interdisciplinary team assisting in providing supportive therapy and making referrals to City agencies, social service agencies, community organizations and other organizations that provide health and social services.
• Counsels community residents, property owners, local businesses and groups on their rights and obligations and on available community and governmental resources.
• Makes recommendations on effective mobilization for participation in community development and program feasibility and improvement.
• Recommends policies, procedures, and priorities for City agencies in dealing with schools, residents, and community groups.
• Interviews community residents and assists them in completing forms; completes other relevant reports and forms and performs related clerical work.