Community Liaison-PACE

MorseLife Health System; West Palm Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

403(b) Retirement Savings Plan

Paid Time Off (PTO) & Holidays

Tuition Reimbursement & Professional  

Employee Referral Program

Free Parking

On-site Dining & Cafeteria

Job summary

MorseLife Health System seeks a PACE Community Liaison to manage intake and enrollment for new PACE participants and provide information about the program and the community. The role emphasizes strong communication, attention to detail, and clinical collaboration within a caring, nonprofit South Florida setting.

Requirements include a Bachelor's degree in Social Work, 3–5 years in social work with frail elderly, and the ability to travel in the community; bilingual skills are preferred.

Qualifications

• Strong communication skills across phone, email, and in-person interactions.
• Experience working with frail elderly and families in healthcare or community settings preferred.
• Ability to manage multiple priorities with discretion and empathy.
• Ability to travel in community and support enrollment activities.

Responsibilities

• Receives and processes referrals from agency staff and community sources.
• Establishes relationships with prospects and referrers.
• Develops program materials to inform community members.
• Acts as liaison between prospects, caregivers, and referral sources.
• Coordinates enrollment meetings and supports program awareness activities.
• Explains the PACE program to potential participants and families.
• Maintains accurate intake/enrollment documentation for participants.

Skills

Communication skills

Bi-lingual (preferred)

Multi-tasking

Driver's license

Education

Bachelor's degree in Social Work (MSW preferred)

Job description

Build Connections. Guide Families. Empower Lives with PACE at MorseLife.

About MorseLife

For more than 40 years, MorseLife Health System has been setting the standard for exceptional senior care in South Florida. As a nonprofit healthcare system, we are dedicated to enriching the lives of older adults through compassionate care, clinical excellence, innovation, and service.

MorseLife is recognized as a:

• Great Place To Work® Certified employer
• 5-Star Teaching Nursing Home
• Recipient of the Gold Seal Award from the Governor’s Panel on Excellence in Long-Term Care

Our academic partners include:

• Academy for Nursing and Health Occupations
• Barry University
• Florida Atlantic University (FAU)
• Florida International University (FIU)
• Keiser University
• Lynn University
• Nova Southwestern University (NSU)
• Palm Beach State College (PBSC)
• South Florida Healthcare Institute
• South University
• University of Miami (UM)

Whether you’re beginning your career or bringing years of experience, you’ll find opportunities to learn, grow, and make a meaningful impact every day.

MorseLife by the Numbers

• 40+ years of serving South Florida seniors and their families
• 1,700+ dedicated team members united by a shared mission
• 5-Star Teaching Nursing Home recognized for excellence in care
• Great Place To Work® Certified workplace
• Gold Seal Award recipient from the Governor’s Panel on Excellence in Long-Term Care
• 11 academic partnerships helping educate tomorrow’s healthcare professionals
• Comprehensive continuum of care, including Independent Living, Assisted Living, Memory Care, Skilled Nursing, Short-Term Rehabilitation, Hospice, Home Health, PACE, and Community-Based Services
• Mission-driven nonprofit organization committed to excellence, compassion, and innovation

Position Summary

The PACE Community Liaison is responsible for managing the intake and enrollment process for new PACE program participants, while providing and coordinating information for all inquiries about the program and/or the community at large.

How You’ll Make an Impact

• Receives and generates referrals from agency staff and community sources.
• Establish and maintain working relationships with prospects and referral sources.
• Develop and distribute program material and literature to inform the community and prospects.
• Serve as a Liaison between prospects, caregivers, and community referral sources.
• Coordinate meetings and special gatherings in support of the PACE Program with community agencies such as ARC; CARES office.
• Follows up with all potential participants and referrals regarding program enrollment.
• Responsible for explaining the PACE program, either by telephone, electronically, or in- person to interested persons including candidates for enrollment, caregivers, or others in the community interested in the PACE program.
• Explains all provisions of the PACE program to potential participants and their family/caregiver prior to the signing of any authorization forms and/or assessments.
• Ensures that prospective participants understand that joining the PACE program is strictly voluntary and that they can disenroll at any time.
• Verify current program eligibility as stated in state and federal regulations.
• Responsible for completing only the enrollment sections of documentation that is not completed by either clinical or other interdisciplinary group members or operations.
• Participates in the participant/family enrollment meeting and is responsible for answering non-clinical questions regarding patient rights and other program regulations.
• Responsible for maintaining accurate documentation for all intake/enrollment of participants.
• Provides any additional (relevant) information to the Interdisciplinary Team that the prospective participant and/or the caregiver may have disclosed prior to enrollment in order to provide a more comprehensive initial evaluation.
• Responsible for filing documentation to coordinate initial assessment of potential participant.
• Maintain open line of communication with Program Management and updates relevant information as it occurs.
• Adheres to all State, Federal, and Company regulations and policies pertaining to marketing activities for the PACE program.
• Provides excellent customer service at all times to internal and external customers.
• Recommends and upon approval, implements new/revised policies, procedures, and systems for the program that improve efficiency, effectiveness, and minimizes loss ratio.
• Performs all other duties as assigned by manager.

What You’ll Bring

• Bachelor's degree or above, preferably in Social Work. Master's degree preferred.
• 3-5 years of experience in Social Worker with at least one year of experience working with frail elderly and their families is required. Preferably in a healthcare or community agency setting.
• Strong communication skills, including face-to-face, telephone, and computer skills.
• Strength in attention to detail and organization.
• Must be able to interact successfully with patients, families and other agencies to present a positive and professional image.
• Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload.
• Bi-lingual preferred.
• Ability to work unsupervised exercising a high degree of discretion &independent judgment.
• Ability to physically access any home, hospital, nursing home, and ALF i.e. navigate stairs, narrow stairs, narrow spaces, lack of air conditioning, etc.
• Ability to travel in community.
• Excellent telephone skills.
• Must have a valid driver's license, automobile insurance and reliable transportation.

Certificates, Licenses, Registrations

• Florida Driver's License.

Benefits & Perks

To perform this job successfully, an individual must be able to perform each primary function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Eligible team members enjoy access to:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company-Paid Life Insurance
• Voluntary Life and Supplemental Insurance
• Short-Term and Long-Term Disability Insurance
• 403(b) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development Opportunities
• Employee Referral Bonus Program
• Employee Recognition and Appreciation Programs
• Exclusive Employee Discounts through Tickets At Work
• Free Parking
• On-site Dining and Employee Cafeteria
• Career Growth and Internal Advancement Opportunities

Ready to Make a Difference?

Every interaction has the power to brighten someone’s day, restore dignity, and improve quality of life.

If you’re looking for more than just a job and want to build a rewarding career with an organization that invests in its people and its mission, MorseLife Health System is the place for you.

Join a team where you’ll be valued, supported, and empowered to grow while helping us continue a legacy of excellence that spans more than four decades.

Why You’ll Love Working Here

• Work for a Great Place To Work® Certified employer where employees are valued, respected, and supported.
• Join a 5-Star Teaching Nursing Home that is shaping the future of healthcare through partnerships with leading colleges and universities.
• Build your career with an organization that has proudly served South Florida for more than 40 years.
• Work alongside experienced clinicians, interdisciplinary teams, and healthcare students committed to excellence.
• Take advantage of ongoing professional development, continuing education, tuition reimbursement, and opportunities for internal advancement.
• Experience a culture built on our core values of Leadership, Teamwork, Customer Focus, Quality, Impact, and Passion.
• Make a meaningful difference in the lives of residents, patients, families, and fellow team members every single day.

Our Commitment to Excellence

MorseLife Health System is proud to be an Equal Opportunity Employer. We maintain a Drug-Free Workplace and are committed to fostering a diverse, inclusive, and respectful environment where every team member can thrive.

Employment Requirements

• A 10-panel pre-employment drug screening.
• A Level 2 background screening in accordance with the requirements of the Florida Agency for Health Care Administration (AHCA).
• A post-offer physical examination.
• A QuantiFERON-TB Gold blood test (or other approved tuberculosis screening, as applicable.
• Employment eligibility verification (Form I-9) and any additional pre-employment requirements applicable to the position.