Community Liaison I (call-in - On-site, Honolulu, HI)

REHAB Hospital of the Pacific; Honolulu (HI); On-site; USD 55,000 - 83,000; Full time

Job summary

REHAB Hospital of the Pacific is seeking a Community Liaison I in Hawaii to identify and screen potential rehab patients and to promote REHAB programs to healthcare professionals and the community.

The role blends clinical expertise with education, advocacy, and collaboration to ensure smooth admissions and strong relationships across the rehabilitation continuum of care.

Qualifications

• Valid State of Hawaii driver’s license.
• Current license as RN, PT, OT or SLP in Hawaii.
• Current BLS certification.
• Graduate from an accredited Nursing, PT, OT program or Master’s in Speech Language Pathology.

Responsibilities

• Responds to referral inquiries and coordinates with sources to identify potential patients.
• Performs preadmission screening and clinical assessments on-site, via reviews or telephonic evaluations.
• Suggests treatment options based on assessments, needs, and resources.
• Facilitates referrals and admissions or provides alternatives when not admitted.
• Builds relationships with referral sources and rehabilitation teams to support cost-effective plans.

Skills

Driver's license

Clinical experience

Communication skills

Insurance knowledge

Google G Suite

Education

Nursing/therapy degree

BLS certification

Master's in SLP or rehab field

Tools

Google G Suite

Job description

Job Description

Position Title: Community Liaison I

Classification: Non-Exempt

Department: Community Development

Reports To: Community Liaison Manager

POSITION SUMMARY

The REHAB Community Liaison I identifies and screens potential patients for admission to rehabilitation services, ensuring they meet program criteria and benefit from the services offered. This role involves promoting and marketing REHAB's programs to healthcare professionals and the community. Working under the Community Liaison Manager's direction, the position blends clinical expertise with roles as an educator, advocate, and collaborator. Through these efforts, the Liaison facilitates seamless patient admissions and fosters relationships that support the rehabilitation continuum of care. As a Community Liaison I, you will help to ensure that REHAB patients and their families receive caring and dedicated service at REHAB.

Wage Range: $40.00 - $60.01/hour. The actual wage is dependent on the applicant's relevant experience and qualifications for this position. The wage range for this position may be subject to change in the future depending on a variety of factors such as market conditions, business needs, legal developments, and other appropriate factors.

REQUIRED QUALIFICATIONS

• Certification/Licensure: Valid State of Hawaii driver’s license
• Current license as a Registered Nurse, Physical Therapist, Occupational Therapist or Speech Language Pathologist in the State of Hawaii.
• Current BLS certification
• Education: Graduate from an accredited school of Nursing, Physical Therapy or Occupational Therapy, or Master’s Degree in Speech Language Pathology.
• Skills/Experience: Two (2) years minimum clinical or related experience (case management, rehabilitation, primary care, chronic disease management, home health care).
• Excellent assessment skills and understanding of the insurance and managed care arenas.
• Demonstrated expertise in analysis and decision making.
• Effective written and verbal communication skills and time management skills.
• Familiarity with the resources available for use in assessing regulations and the parameters of third-party reimbursement.
• Working knowledge of Google G Suite

PREFERRED QUALIFICATIONS

• Certification/Licensure: Certified Case Manager.
• Skills/Experience: Experience in the rehabilitation of chronically or catastrophically ill or injured individuals

CORE VALUES

• Honesty – Speak and act with truth and respect.
• Engagement – Embrace and commit to our mission, vision and values.
• Aloha – Serve others with a spirit of kindness and compassion.
• Resilience – Rebound and recover with a sense of urgency.
• Teamwork – Work together for success.

ESSENTIAL JOB FUNCTIONS

• Responds promptly to referral inquiries, coordinating with referral sources to identify potential patients early in their recovery.
• Conducts preadmission screening and clinical assessments through on-site reviews, EHR reviews or telephonic evaluations.
• Recommends treatment options based on clinical assessments, patient needs, caregiver situations, and financial resources.
• Facilitates referrals and admissions by providing necessary information and alternative placement suggestions for patients denied admission.
• Serves as a liaison among the rehabilitation team, admissions team, patients, families and external sources to ensure cost-effective and outcome-focused plans.
• Coordinates the transfer of patient care data and facilitates smooth transitions between referring facilities and rehabilitation settings.
• Assists with precertification and payer negotiations, providing plans of care to secure approval for patient stays.
• Prepares patients and families for admission by explaining programs, offering tours, and addressing questions about rehabilitation services.
• Monitors and reports on admission trends, denial data, and referral source activity to improve service utilization.
• Builds and maintains professional relationships with referral sources, identifying new opportunities and adapting to marketplace changes.
• Promotes REHAB services and educates stakeholders about program benefits, services, and outcomes through professional representation and public relations.
• Participates in professional development, staying updated on rehabilitation advancements and achieving annual educational goals.
• Uses sound judgment and ensures patient safety.
• Follows and adheres to all organizational and departmental policies and guidelines, code of conduct, and REHAB employee handbook.
• Performs other duties as assigned.

PROFESSIONALISM AND COMPLIANCE COMPETENCIES

• Maintain a high level of proficiency in the following REHAB competencies. Job Knowledge Accountability Communication and interpersonal/relationship building skills Adaptability and Problem Solving, Decision Making Organization and Project Management

EQUIPMENT, TOOLS, WORK AIDS USED

• Office equipment, including telephone, computer and multifunction devices (MFDs).
• Google’s G Suite, report writer and database software.

REHAB Hospital of the Pacific (REHAB) is Hawaii's only premier, acute-care rehabilitation hospital dedicated to providing high-quality, comprehensive and innovative inpatient and outpatient rehabilitation services. Our clinical team of comprehensive rehabilitation experts and specialized programs serve individuals with physical and cognitive disabilities from injury or disease, including stroke, traumatic brain injury, spinal cord injury, complex orthopedics, chronic pain and more.