Community Liaison

Pennant Group; Weatherford (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Windsor Court Senior Living is seeking a Community Liaison to lead resident recruitment and develop marketing strategies that engage prospects and families. You will be the central contact for prospective residents, coordinating admissions with the community team to ensure smooth transitions.

The role requires strong communication, knowledge of aging-related needs, and a proactive approach to maintaining occupancy, fostering relationships with referral sources, and delivering excellent customer

Qualifications

• Must have superior communication skills in English (oral & written).
• Strong ability to articulate a clear vision of the community and services.
• Dependable, punctual, professional demeanor.
• Knowledge of physiology and psychology of older adults.
• Able to recognize common signs of dementia.
• Strong customer service and telephone marketing capabilities.
• Adaptable, flexible, focused on prospective residents and families.

Responsibilities

• Lead the resident recruitment process and build relationships with prospects and families.
• Develop and maintain internal and external marketing strategies including referrals and community relationships.
• Maintain occupancy, track resident movements, and manage admission/assessment with management team.

Skills

Superior communication

Vision communication

Dependable and punctual

Older adult physiology/psychology

Dementia signs recognition

Customer service/telephone marketing

Adaptable and flexible

Team and business partner skills

Education

Degree in marketing or human services

Experience marketing to seniors / senior housing / healthcare

Proven track record in marketing/sales

Job description

Windsor Court Senior Living iscurrently seeking a Community Liaison to join our team of dedicated professionals who want to make a difference in the lives of our residents, theirfamiliesand our community. We are guided by our CAPLICO Core Values:

Celebration

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Customer Second (Employee First!)

Ownership

About the Opportunity

Successfully leads the residentrecruitment process by establishingand cultivating meaningful relationships with prospects and their families andidentifiesindividual candidate’s needs. Develops andmaintainsproductive internal and external marketing strategies including referral sources and community relationships. Maintains occupancy levels, tracks andtrendsresident movements, is thecentral pointof contact for all prospective residents and manages the admission/assessment process in collaboration with the community management team.

Critical Success Factors

• Superior communication skills with the ability to effectively communicate in English, both orally and in writing.

• Ability to communicatea clear visionof thecommunityand its services.

• Dependable and punctual with a professional, competent demeanor.

• Knowledge of the physiology and psychology ofthe older person.

• Recognizescommon signs/symptoms of dementia.

• Demonstrates strong customer service skills and telephone marketing skills.

• Adaptable,flexibleand focused on meeting the needs of prospective residents and their families.

• Demonstrateteam and business partner skills.

Preferred Qualifications

• Degree in marketing or human services field preferred.

• Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality oran appropriate healthcare/personalcare background preferred.

• Proventrack recordof marketing/sales results.

• An outgoing personality, superior communication skills and strong customer service orientationrequired.

• Must present a neat, clean appearance anddemonstratea positive, cheerful attitude.

• Mustpossessa cleandriving record and validstate issueddriver’s license.

• Local travelrequired.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.