Community Liaison

C2 Global Professional Services; Odessa (DE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 100% Employer Match up to

Norton LifeLock Identity Theft Privacy

Dental

Vision

Life Insurance

Short and Long Term Disability

Critical Illness Insurance

Accident Insurance

Pet Insurance

Job summary

C2 Global Professional Services is seeking a Community Liaison to maintain partnerships with local employers, promote workforce resources, and support customers in the community.

The role emphasizes building relationships with community-based providers, informing customers about labor market opportunities, and expanding outreach via social media and SMS campaigns, while upholding excellent service standards.

Qualifications

• High School Diploma or GED required.
• Associates or Undergraduate degree preferred.
• Relevant work experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish preferred.

Responsibilities

• Partners and builds relationships with community-based providers to implement and promote initiatives in designated communities.
• Serves as a resource to civic and social services organizations within the service delivery area to ensure the availability of programs that impact the target populations.
• Identifies community resources to educate and assist customers on workforce development services.
• Uses workforce resources efficiently to achieve goals and meet performance measures.
• Collects and provides information on labor market needs, educational opportunities, employment resources, and support services to customers.
• Proactively builds social media channels, online platforms, and in-person presentations.
• Drives social media presence through various digital channels.
• Initiates and manages SMS messaging campaigns.
• Develops relationships with potential referral sources, follows-up and maintains partnerships, relationships with customers, followers/fans, and other community organizations.
• Performs other related duties as assigned.

Skills

Workforce development

Economic development

Labor market knowledge

Case management

Customer service

Communication

Problem solving

Organizational skills

Verbal & written communication

Education

High School Diploma or GED

Associate or Undergraduate degree preferred

Tools

Microsoft Office

Job description

JOB SUMMARY:

The Community Liaison is responsible for maintaining business partnerships with local employers, promoting resources for the community, and supporting the workforce system and customers.

ESSENTIAL FUNCTIONS:

• Partners and builds relationships with community-based providers to implement and promote initiatives in designated communities.
• Serves as a resource to civic and social services organizations within the service delivery area to ensure the availability of programs that impact the target populations.
• Identifies community resources to educate and assist customers on workforce development services.
• Uses workforce resources efficiently to achieve goals and meet performance measures.
• Collects and provides information on labor market needs, educational opportunities, employment resources, and support services to customers.
• Proactively builds social media channels, online platforms, and in-person presentations.
• Drives social media presence through various digital channels.
• Initiates and manages SMS messaging campaigns,
• Develops relationships with potential referral sources, follows-up and maintains partnerships, relationships with customers, followers/fans, and other community organizations.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Knowledge of workforce development, economic development, and business trends.
• Knowledge of the local communities being served and understanding labor market and resources.
• Knowledge of effective case management and counseling. Can work with diverse customers with unique needs and communication styles.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service, interpersonal skills, and leadership skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.
• Associates or Undergraduate degree preferred.
• Relevant work experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish preferred.

PHYSICAL DEMANDS:

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT US:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Nevadans, and Floridians. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Nevada, and central Florida.

C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.

• Health Insurance
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% of individual contributions
• Norton LifeLock Identity Theft Protection

• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Critical Illness Insurance
• Accident Insurance
• Pet Insurance

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.