Community Liaison

South Sound Behavioral Hospital; Lacey (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance

Vision insurance

Dental insurance

Long-term disability insurance

Paid time off

Paid Holidays

Cafeteria on site

Employee engagement events

Employee assistance program

Employee recognition program

Free parking

Job summary

South Sound Behavioral Hospital in Lacey, WA is seeking a Community Liaison to drive business development and expand our referral network. You will be the hospital’s external ambassador, building relationships with primary care providers, EAPs, and managed care partners.

This full-time role focuses on monitoring referrals, developing strategic growth plans, maintaining accounts, and reporting outcomes. A bachelor’s degree and a valid driver’s license are preferred; healthcare marketing

Qualifications

• Bachelor’s degree in a related field and a valid driver’s license.
• Healthcare business development/marketing experience preferred.
• Knowledge of psychiatric and chemical dependency treatment principles advantageous.

Responsibilities

• Serve as the face of the hospital and advocate in the community.
• Develop and nurture relationships with primary care physicians, EAPs, and managed care partners.
• Monitor referrals and admissions; devise strategies to maximize growth.
• Maintain an account management and contact system.
• Measure performance with data analysis and report outcomes.
• Engage with the community to address patient-related issues.

Skills

Communication

Problem-solving

Organizational skills

Software proficiency

Education

Bachelor's degree in behavioral health/marketing/business administration

Job description

Job Details

Job Location: South Sound Behavioral Hospital - Lacey, WA 98503

Position Type: Full Time

Salary Range: $70,000.00 - $90,000.00 Salary

Job Shift: Day

JOIN OUR TEAM AS A COMMUNITY LIAISON!

Your Work Matters How will you make a difference?

As a Community Liaison, you will be at the forefront of our mission, driving business development and fostering relationships that amplify our impact. Your role will be pivotal in maximizing referral potential and developing new business opportunities. If you have a knack for building connections and a passion for mental health advocacy, this is the perfect role for you!

Your Responsibilities:

• Serve as the face of the hospital and its primary advocate in the community, representing our mission and values to external partners and stakeholders.
• Develop and nurture relationships with primary care physicians, EAPs, managed care segments, and primary accounts through regular personal visits, phone calls, and other communication methods.
• Monitor referrals and admissions, devising strategic plans to maximize referral potential and continuously drive growth.
• Maintain a comprehensive account management and contact system.
• Measure and report on performance using data analysis, monitor industry trends to inform strategic decisions and optimize business development efforts.
• Engage with the community to address and resolve patient-related issues.
• Stay informed about industry changes and contribute to ongoing SWOT analysis.
• Participate in internal marketing initiatives and facility events.
• Uphold facility policies and support quality improvement goals.

Your Experience Matters

• Education & Licensure: A Bachelor's Degree in behavioral health, marketing, business administration, or a related field is preferred. Must have a valid driver’s license.
• Experience: A minimum of two (2) years in healthcare business development/marketing with measurable results and a knowledge of psychiatric and chemical dependency treatment principles is preferred.
• Additional Skill Requirements: Excellent communication, problem-solving, and organizational skills. Proficiency in computer software programs.

Your Care Matters What we provide for our team:

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart:

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirations

Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of South Sound Behavioral Hospital.

Compensation:

This is a full-time role, and the expected compensation range is $70,000-$90,000 annually. We’re eager to engage with all qualified candidates, and consideration will be given to experience and skill level.

About SSBH

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Welcome to South Sound Behavioral Hospital (SSBH), where passion meets purpose in the realm of mental health and substance use disorder treatment.

Our 138-bed facility located in Lacey, WA, SSBH is the newest behavioral health facility in the area equipped with cutting-edge safety features to ensure a secure and supportive environment for both our employees and our patients. At SSBH, our expert team, including licensed psychiatrists, compassionate nurses, skilled therapists, and adept technicians, are united by a singular commitment — to deliver exceptional care to every individual, regardless of their financial circumstances. We offer specialized programs to create a haven for patients to embark on their healing journey in utmost comfort.

Join us in our transformative mission to redefine mental healthcare through person-centered care. Your unique skills and boundless compassion have the power to profoundly impact the lives of those in need. If you are ready to contribute to a community that values excellence and empathy.

To learn more about SSBH, visit us at: https://www.southsoundbehavioralhospital.com/

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

South Sound Behavioral Hospital values a diverse, inclusive workforce and provides equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.