Community Lending Strategy Lead, Small Business

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Wilmington, DE seeks a Community Lending Strategy Lead to drive governed marketing initiatives expanding access to credit for small businesses.

You will partner with legal, compliance, risk, and controls teams to identify risks, deliver measurable outcomes, and build reporting to track performance. You will lead agile initiatives, manage governance for lending practices, and collaborate with finance, product, marketing, and underwriting to deliver end-to-end outcomes

Qualifications

• 5 years of professional experience.
• Experience in marketing strategy, risk management, analytics, compliance, controls, Small Business or related fields.
• Experience building analytics, reporting, and performance measurement to support decision-making.
• Demonstrated ability to manage compliance- and control-sensitive initiatives with strong attention to detail.
• Strong cross-functional collaboration skills, including the ability to align stakeholders and drive execution.

Responsibilities

• Develop and execute initiatives to address regulatory requirements and process challenges across the Small Business ecosystem.
• Own and evolve the operating model for emerging issues in Small Business Card management, rapidly ramping up on new concepts and turning ambiguity into clear actions.
• Drive initiatives in an agile delivery environment, ensuring teams understand goals, roles, and operating routines.
• Partner with legal, compliance, controls, and risk teams to manage governance and regulatory requirements.
• Manage initiatives related to fair and responsible lending practices and monitoring.
• Build and maintain reporting to track progress, performance, and key risk indicators.
• Identify market risks and opportunities and communicate implications to stakeholders.
• Collaborate across finance, product, marketing, and underwriting partners to deliver end-to-end outcomes.
• Support continuous improvement of policies, processes, and controls tied to marketing execution.

Skills

Marketing strategy

Risk management

Analytics

Compliance

Cross-functional collaboration

Job description

Join a team where your work helps small business owners access the credit they need to grow. You'll lead initiatives that improve customer outcomes while maintaining strong governance and regulatory alignment.

As a Community Lending Strategy Lead in Small Business Card Marketing, you drive well-governed marketing initiatives that expand access to credit, with an emphasis on underserved communities. You partner closely with legal, compliance, risk, and controls teams to identify risks and opportunities, align stakeholders, and deliver measurable outcomes. You also build reporting and insights to track performance and continuously improve results.

Job responsibilities

• Develop and execute initiatives to address regulatory requirements and process challenges across the Small Business ecosystem
• Own and evolve the operating model for emerging issues in Small Business Card management, rapidly ramping up on new concepts and turning ambiguity into clear actions
• Drive initiatives in an agile delivery environment, ensuring teams understand goals, roles, and operating routines
• Partner with legal, compliance, controls, and risk teams to manage governance and regulatory requirements
• Manage initiatives related to fair and responsible lending practices and monitoring
• Build and maintain reporting to track progress, performance, and key risk indicators
• Identify market risks and opportunities and communicate implications to stakeholders
• Collaborate across finance, product, marketing, and underwriting partners to deliver end-to-end outcomes
• Support continuous improvement of policies, processes, and controls tied to marketing execution

Required qualifications, capabilities, and skills

• 5 years of professional experience
• Experience in marketing strategy, risk management, analytics, compliance, controls, Small Business or related fields
• Experience building analytics, reporting, and performance measurement to support decision-making
• Demonstrated ability to manage compliance- and control-sensitive initiatives with strong attention to detail
• Strong cross-functional collaboration skills, including the ability to align stakeholders and drive execution

Preferred qualifications, capabilities, and skills

• Experience improving outcomes for underserved communities using customer and business insights
• Ability to translate strategy into financially sound plans and measurable execution roadmaps
• Experience influencing cross-functional stakeholders and delivering measurable business results
• Customer-first mindset and commitment to improving experiences and processes
• Strong executive-level communication skills and demonstrated leadership capability

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.