Community Leasing Associate

Fairfield Residential; Bethesda (MD); On-site; USD 27,000 - 36,000; Full time

Job summary

Fairfield Residential is seeking a Community Leasing Associate to be the face of Fairfield for prospective residents, guiding them through the leasing process and creating exceptional living experiences. This role blends sales, customer service, and marketing to help our communities thrive.

You will work with our teams to manage lease files, use Yardi for leasing workflows, update marketing content, and stay informed on local market trends.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license required.
• Minimum one year of experience in customer service, sales, or retail.
• Leasing or real estate experience preferred.
• Experience with Yardi or similar property management software is a plus.
• Intermediate knowledge of Outlook, Word, and Excel.

Responsibilities

• Serve as the first point of contact for prospects and residents, guiding them through the leasing process.
• Close leases and deliver outstanding service to exceed expectations.
• Manage lease files and maintain accurate records.
• Utilize Yardi software for leasing workflows.
• Update social media and assist with community advertising.

Skills

Customer service

Sales

Marketing

Communication

Education

High school diploma

Tools

Yardi

Outlook

Excel

Word

Job description

About the Role

As a Community Leasing Associate, you’ll be the face of Fairfield for prospective residents, guiding them through the leasing process and creating exceptional living experiences. This role combines sales, customer service, and marketing to help our communities thrive.

What You'll Do

• Customer Service & Sales Serve as the first point of contact for prospects and residents. Drive the leasing process and close deals. Deliver outstanding service to exceed expectations.
• Operations Manage lease files and maintain accurate records. Utilize Yardi software for leasing processes.
• Marketing Update social media and assist with advertising. Stay informed about local market trends.

Why You'll Love Fairfield

We’re all about creating communities that people are proud to call home. Being a part of Fairfield means more than a rewarding career with personal growth. It’s a partnership, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we’re proud to reflect that in our culture. Driven by Vision: We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. As we continue to grow, we want you to grow with us. Career Growth & Learning: Fairfield values new ideas at every level. We offer training, coaching, and mentoring to help associates develop their careers and inspire them to create change for the better. Culture of Collaboration: Enjoy a professional, supportive environment where we work together to drive meaningful impact. A Company that Cares: We are proud to offer robust benefit packages with a focus on both quality of care and affordability. We offer competitive compensation plans, 401(k) matching, and paid time off, including sick days and volunteer time off (VTO) to support causes that matter to you.

What We're Looking For

• High school diploma or equivalent required.
• Valid driver’s license is required.
• Minimum of one year experience in customer service, sales, or retail required.
• Leasing or real estate experience preferred.
• Experience using Yardi or similar property management software a plus.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel required.

Estimated Rate of Pay: $19.86 - $25.82 This position is non-exempt; the range above reflects hourly rates. The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements: Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional) Matched 401(k) Medical, dental & vision insurance Flexible spending account Life insurance * Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.

At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1,000 communities since 1985. We are an award-winning company that proudly employs over 1,500 associates who are dedicated to serving our customers at our apartment communities located in over 35 markets nationwide. We have a great opportunity for you to work side by side with our passionate, bright and highly experienced professionals in the Multifamily Housing industry. Why consider us? Competitive Salary and Benefits Package. Careers are made at Fairfield- We are committed to developing our staff through our robust in-person, online and social training. Promotions from within are encouraged. Environmentally Aware- Fairfield leads the industry through our Living Green Program and our LEED Certified communities. Award Winning- Fairfield is recognized for our customer service, training and professionalism. Are you interested in work made meaningful? We support residents living well, a workplace culture that is friendly, fun, collaborative and one that encourages success.