Community Investment Operations Specialist

FHLBank; Chicago (IL); Presencial; USD 56.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K and Pension

Five weeks of vacation

Work from home options

Descripción de la vacante

Federal Home Loan Bank of Chicago is seeking an Operations Specialist to ensure compliance with federal regulations and support AHP program operations. You will optimize processes, build tools, and generate reports to improve efficiency and effectiveness.

You will engage with members, review projects, and provide customer service across the AHP lifecycle, including reporting and stakeholder communications. Strong Excel/Tableau/SQL skills are essential.

Formación

• Bachelor’s degree in Business, Economics, Urban Studies, Public Administration or Policy; postgraduate may substitute.
• 2-4 years’ experience in affordable housing finance or community development.
• 2-4 years’ experience with direct customer success or customer service engagements.
• Familiarity with local, state, federal grant programs and financing structures.
• Advanced proficiency in Excel and Access.
• Working knowledge of Tableau and SQL.
• Excellent written and verbal communications; ability to tailor messaging.
• Ability to take initiative in a fast-paced environment; work under pressure.
• Cultivates strong relationships; cross-team collaboration.

Responsabilidades

• Ensure compliance with federal regulations and program policies; support AHP operations.
• Assist in optimizing processes, develop tools, and build reports.
• Increase member engagement with AHP through online application support.
• Review and lifecycle support for AHP projects; support housing unit development.
• Provide ongoing customer service and technical assistance to program users.
• Analyze grant performance and disbursements; ensure SARs filed as needed.
• Develop tools to improve efficiency and update program policies and guides.

Conocimientos

Excel

Access

Communication

Teamwork

Adaptability

Educación

Bachelor’s degree in Business, Economics, Urban Studies, Public Administration or Policy

Herramientas

Tableau

SQL

Microsoft Office

Descripción del empleo

At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

Who we are

FHLBank Chicago partners with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment in the Bank, and support for their community investment activities. We are one of 11 Federal Home Loan Banks created by Congress in 1932 as a government sponsored enterprise to support mortgage lending and community investment. We are member owned and member focused. Our members include banks, credit unions, insurance companies and CDFIs (Community Development Financial Institution).

What it’s like to work here

At FHLBank Chicago, we bring people together. Our regular All-Staff meetings keep employees informed and our values drive the work that we do. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our Employee Value Proposition is honed by listening and identifying the needs and priorities of our valued employees. We volunteer and identify ways to strengthen our communities. Employee Resource Groups (ERGs) and culture clubs create connections around shared interests and experiences. We offer live and on-demand professional development opportunities to grow your skillset and your career.

What You’ll do

This role will be responsible for ensuring compliance with federal regulations and program policies as well as performing a key customer success role supporting operational processes for grants awarded through the Bank’s Affordable Housing Program (AHP) General Fund Community Investment program. The Operations Specialist will assist in optimizing processes, developing tools to streamline existing processes, and building reports.

How you’ll make an impact

• Increase Member engagement with AHP by providing technical assistance with AHP Online application process for Members and Sponsors.
• Support creation of new housing units and support of local organizations district-wide through review of and lifecycle support for AHP projects.
• Enhance Community Investment Operations team skillset with affordable housing finance and grant-making expertise.

What you can expect

• Provide quality customer service and technical assistance to program users of the AHP related to program eligibility, project feasibility, scoring commitments, system issues and all other support related to application submission
• Provide quality customer service and technical assistance to program users, including guidance for submitting requests, supporting documentation, and ongoing certifications and/or reporting
• Perform comprehensive analysis of multi-family rental and owner-occupied projects for regulatory and programmatic compliance during the full AHP application lifecycle
• Analyze and track grant performance and disbursements of awarded funds.
• Build and maintain tools to create efficiencies around existing processes and procedures
• Support the reporting of operational occurrences, events, and other reportable issues related to AHP round activity in Community Investment operations, ensuring any SARs are filed as needed
• Make recommendations and updates to existing AHP General Fund program policies, procedures and user guides
• Assist with system support through data analysis, reporting, and participation in user acceptance testing
• Other duties as assigned, including supporting other Community Investment programs during high volume times

What you’ll bring

• Bachelor’s degree in Business, Economics, Urban Studies, Public Administration or Policy. Post graduate education may substitute for work experience.
• 2-4 years’ experience in affordable housing finance, community development, or community economic development.
• 2-4 years’ experience with direct customer success or customer service engagements.
• Familiarity with local, state, federal, and/or community development programs, grant application processes, and how they are used in various financing structures
• Advanced proficiency in Microsoft Office, particularly Excel and Access
• Working knowledge of Tableau and SQL
• Possess excellent written and verbal communications and ability to tailor messaging to different audiences
• Ability to take initiative in a fast-paced work environment, work effectively under pressure, either independently or as a member of a team.
• Cultivates strong relationships, can work across teams and departments.

The Perks

At FHLBank Chicago, employees come first. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401K and Pension. Our generous PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year. We offer work from home options and a casual dress code at our beautiful new space in the Old Post Office.

The Perks

At FHLBank Chicago, employees come first. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401K and Pension. Our generous PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year. We offer work from home options and a casual dress code at our beautiful new space in the Old Post Office. Step into your future with us.

Salary Range: $55,825.00 - $83,725.00 The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. In addition to the base salary, we offer a comprehensive benefits package which can be found here: https://hrportal.ehr.com/fhlbc

Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities. Simply said, we’re a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.