Operations & Support Specialist, MPF

The Federal Home Loan Bank of Chicago; Chicago (IL); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

401(k) and pension

Wellbeing program

PTO five weeks

11 paid holidays

Lifestyle Spending Account

Downtown Chicago location

Job summary

The Federal Home Loan Bank of Chicago seeks an MPF-focused specialist to support mortgage pricing, data analysis, and customer interactions with external partners and internal teams. You will handle inquiries, perform reconciliations, and contribute to end-of-month processes in a collaborative, in-office environment.

Key qualifications include a Bachelor’s degree or relevant experience, mortgage banking background, strong Excel/Access skills (VBA a plus), and excellent communication with

Qualifications

• Bachelor's Degree or relevant industry experience; majors in Finance, Economics, or Accounting a plus.
• Mortgage banking experience specific to the secondary market preferred.
• Customer Service Experience preferred.
• Intermediate MS Access and Excel Skills, VBA or programming experience a plus.
• ServiceNow or other Customer Service oriented software experience a plus.
• Ability to work under pressure and deadlines.
• Excellent verbal and written communication skills.
• Provides excellent customer service.
• Strong attention to detail; Self-starter.

Responsibilities

• Provide timely, knowledgeable support to external business partners and internal stakeholders in the secondary mortgage market.
• Respond to inquiries, research and resolve issues based on program requirements.
• Assist with mortgage pricing and financial transactions.
• Compile/analyze mortgage data for reports of moderate to high complexity.
• Perform daily/monthly reconciliation of transactions, accounts, and exceptions.
• Mentor and cross-train teammates.

Skills

Customer service

Verbal and written communication

Attention to detail

Self-starter

Work under pressure

Quick learner with analytical skills

Education

Bachelor's Degree or relevant industry experience

Finance, Economics, or Accounting background a plus

Tools

MS Access

Excel

VBA

Programming experience

ServiceNow

Job description

At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

• Collaborative, in-office operating model

• Retirement program (401k and Pension)

• Medical, dental and vision insurance

• Lifestyle Spending Account

• Competitive PTO plan

• 11 paid holidays per year

Who we are

Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

What it's like to work here

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

What You'll do

Our Mortgage Partnership Finance, or MPF, provides our customers competitive secondary market options through a selection of mortgage product offerings.

This is a customer-focused role, providing timely, knowledgeable support to external business partners and internal stakeholders within the secondary mortgage market. The specialist responds to inquiries, researches and resolves issues, and provides guidance based on established program requirements while supporting mortgage pricing and financial transactions. Additional responsibilities include compiling / analyzing mortgage data for reports of moderate to high complexity, performingrate distribution communications and reconcilingdaily transactions, accounts, and exceptions.

How you'll make an impact:

• By providing strong customer service skills to support our customer's transactions, data accuracy, and MPF Program and Guideline questions, to ensure success with the MPF Program.
• By collaborating with a variety of departments to assist with customer requests, daily analysis, and data reconciliations.
• By working in a team based in environment, leveraging your skills and experience to problem solve and assist with the team's decision making.
• By analyzing current processes and work tasks to identify efficiencies and help reduce manual processing time, resulting in more time devoted to providing valuable customer support.

What you can expect:

• Monitor for and assist with incoming requests and questions from external business partners and internal departments
• Assist with the execution of mortgage related financial transactions and mortgage pricing
• Act as a liaison between internal departments and external business partners for the support of products and the development of financial institution relationships
• Apply origination, underwriting, servicing, and Mortgage Banking knowledge to perform research and analysis for requests and to resolve questions and issues that arise with external business partners or internal parties
• Perform daily and monthly reconciliation of transactions, accounts, and exceptions
• Contribute to end-of-month functions, processes requiring technical acumen, ad hoc reports and queries
• Complete ongoing mortgage industry and technical skill training
• Mentor and cross-train less experienced team members

What you'll bring:

• Bachelor's Degree or Relevant Industry Experience; majors in Finance, Economics, or Accounting a plus
• Mortgage banking experience specific to the secondary market preferred.
• Customer Service Experience preferred.
• Intermediate MS Access and Excel Skills, VBA or programming experience a plus.
• ServiceNow or other Customer Service oriented software experience a plus.
• Ability to work under pressure and deadlines
• Highly professional approach when dealing with others
• Excellent verbal and written communication skills
• Provides excellent customer service
• Quick learner with analytical skills
• Strong attention to detail; Self-starter

The Perks

At FHLBank Chicago, we believe in rewarding our high performing workforce. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401(k) and pension plan. Our wellbeing program supports employees at work and in their personal lives: Our PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year; our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop. Visit FHLBCbenefits.com for additional details about our benefits. Step into a brighter future with us

Salary Range:

$55,825.00 - $83,725.00

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. In addition to the base salary, we offer a comprehensive benefits package which can be found here: https://hrportal.ehr.com/fhlbc