Community Interaction Representative (Day Time Shift)

Comfrt; United States; Remote; USD 40,000 - 56,000; Full time

Job summary

Comfrt Clothing is seeking a Community Interaction Representative for day shifts to manage social inquiries and order issues across TikTok, Instagram, and Facebook. You will uphold the brand voice while working with the customer service and fulfillment teams to ensure timely resolutions.

Ideal candidates have experience in social media or community management, strong written communication, and the ability to work independently during off-hours.

Qualifications

• Experience in social media management, community management, or social customer service.
• Familiar with TikTok, Instagram, Meta Business Suite, Gorgias or Zendesk.
• Experience with Shopify or similar order management platforms (preferred).
• Strong written communication with tone and brand voice.
• Ability to work independently and make decisions during off-hours.
• Solutions-oriented with professional handling of difficult customers.

Responsibilities

• Respond promptly to customer inquiries across social platforms and answer questions.
• Engage with customers through comments, DMs, stories across TikTok, Instagram, Facebook.
• Assist with content engagement strategy and interacting with tagged content.
• Maintain Comfrt's brand voice in all communications.
• Drive customer satisfaction through product knowledge and problem-solving.
• Manage order-related inquiries: updates, modifications, cancellations, replacements.
• Investigate and resolve issues related to orders, products, shipping.
• Build relationships fostering loyalty through positive interactions.
• Support post-purchase communication via social platforms.
• Collaborate with customer service and fulfillment teams for timely resolutions.
• Provide accurate information and escalate issues as needed.
• Suggest continuous improvements and share customer feedback.
• Perform additional duties as needed.

Skills

Social media management

Customer service

Written communication

Tools

Shopify

Zendesk

Meta Business Suite

Gorgias

Job description

Community Interaction Representative (Day Time Shift)

United States

About Comfrt

Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing - we strive to build a community where everyone feels supported and seen.

About the Role

We're looking for Community Interaction Representatives to be the voice of Comfrt across TikTok, Instagram, and Facebook, creating positive and personalized experiences for our customers through comments, DMs, and social interactions. You'll answer questions, help resolve order and product issues, and bring Comfrt's brand voice to every interaction while partnering with our Customer Service and Fulfillment teams. This is a fast-paced, hands-on role for someone who is solutions-oriented, customer-focused, and comfortable working independently.

Availability Requirement

This role requires availability for the following shifts:

• 10:00am - 6:30pm ET/7:00am - 3:30pm PT
• 2:00pm - 10:30pm ET/11:00am - 7:30pm PT

Key Responsibilities

• Respond promptly to customer inquiries across social platforms, including questions about product details, policies, order statuses, shipping, and delivery
• Engage with customers through comments, DMs, story reposts, and tagged posts across TikTok, Instagram, and Facebook
• Assist with content engagement strategy, including reposting stories and interacting with tagged content and comments
• Maintain Comfrt's brand voice across all customer communications and platforms
• Drive customer satisfaction through in-depth product knowledge and a solution-oriented approach
• Manage order-related inquiries, including updates, modifications, cancellations, and replacements
• Creatively investigate and resolve customer issues related to orders, products, and shipping
• Build strong relationships with customers, fostering loyalty through positive and professional interactions
• Assist in managing post-purchase communication via social platforms
• Collaborate with the customer service and fulfillment teams to ensure timely and accurate order resolution
• Provide accurate, up-to-date information and escalated issues across departments as needed
• Foster a mindset of continuous improvement and bring feedback from customers to the broader team
• Perform additional duties as needed

Requirements

• Prior experience in social media management, community management, or social customer service
• Familiarity with TikTok, Instagram, and Meta Business Suite, Gorgias or Zendesk
• Experience with Shopify or similar order management platforms (preferred)
• Strong written communication skills with a keen eye for tone and brand voice
• Ability to work independently and make sound decisions during off-hours
• Solutions-oriented mindset with the ability to handle difficult customer interactions professionally

Comfrt Clothing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.