Community Health Worker - Youngstown Support Services

Mercy Health; Youngstown (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

403(b) retirement plan

Medical, dental, vision, prescription

Paid time off

Tuition assistance

Job summary

Mercy Health in Youngstown, OH seeks a Community Health Worker to improve community health outcomes through direct outreach, education, and navigation of health and social services. The role emphasizes building relationships, identifying barriers, and supporting vulnerable populations in accessing care.

You will conduct outreach at clinics and community events, maintain records, and assist with health education and basic screenings, working within Mercy Health’s mission to serve diverse

Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree preferred in Social Work, Public Health, Psychology or related field.
• CHW certification preferred; required within 12 months of hire (state practice).
• Valid driver's license with good driving record (required).
• 1 year of recent experience in community outreach or healthcare setting preferred.

Responsibilities

• Builds trusting relationships with individuals and communities to mediate between people and health/social service systems.
• Evaluates needs and barriers (housing, food insecurity, transportation) and connects to resources.
• Conducts outreach activities, including home visits and community events.
• Maintains accurate records to support advocacy and program evaluation.
• Performs or assists with basic health education and screenings under supervision.
• Provides support to ongoing community health programs.

Skills

Data entry accuracy

Microsoft Office

Cultural competency

Active listening

Communication skills

Teamwork

Critical thinking

Relationship building

Education

High School Diploma or equivalent

Bachelor's degree in Social Work, Public Health, Psychology, or related field

Tools

Microsoft Office

Job description

Mercy HealthAs a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Mercy HealthAs a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Community Health Worker – Youngstown Support Services

Job Summary

The Community Health Worker focuses on direct support, outreach, and engagement to improve community health outcomes, focusing on improving health, well-being, and access to essential services. The Community Health Worker serves as a liaison between community members or patients and health and social service systems, providing culturally appropriate health education and addressing basic social drivers of health. Community Health Workers may work in a variety of settings, including serving in the community or assisting patients in physician practices based on specific market design.

Essential Functions

• Builds trusting relationships with individuals and communities to mediate between individuals and health/social service systems. Identifies and engages individuals and families in need through outreach activities and community events.
• Evaluates the specific needs and challenges faced by community members, including health, social, and educational needs. Identifies barriers such as housing, food insecurity, and transportation challenges, and connects individuals to appropriate resources.
• May conduct outreach activities, including home visits and participation in community health fairs and local events, to build awareness and engage underserved populations.
• Maintains accurate and up-to-date records to support advocacy efforts, monitor outcomes, and contribute to program evaluation.
• May perform or assist with health education and/or basic health screenings, such as blood pressure and glucose checks, under appropriate supervision.
• Provides support to ongoing community health programs.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• High School Diploma or equivalent (required)
• Bachelor's degree in Social Work, Public Health, Psychology, or related field (preferred)

Required Licensing & Certifications

• Community Health Worker (CHW) Certification in the state of practice (preferred; required within 12 months of hire)
• Valid driver's license with good driving record (required, South Carolina only)

Experience

• 1 year of recent experience in a community outreach or healthcare setting (preferred)

Skills & Abilities

Hard/Tech/Clinical Skills:

• Proficient with computers and accuracy with data entry and Microsoft Office.
• Comprehensive knowledge of the field's concepts and principles.

Soft/Interpersonal Skills

• Sensitivity and experience in working within different cultures.
• Ability to separate personal from professional interactions with clients and maintain professional/ethical boundaries.
• Ability to learn and implement new procedures and adapt to emerging community needs.
• Cultural competency and ability to work with diverse populations.
• Attention to detail
• Communication and Collaboration skills
• Critical thinking
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

Training

None

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affir