Community Health Worker Workleader

ccf; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

The Cleveland Clinic Health System is seeking a Community Health Worker Workleader in Cleveland. The role provides leadership and training to CHWs and oversees daily operations to deliver a positive patient experience within the Pathway Hub.

You will coach CHWs, perform quality reviews of OKRs, ensure metric achievement, and assist with EPIC documentation. Travel up to 25% to support multiple sites is required.

Qualifications

• High school diploma or GED is required.
• CHW Certification through the Board of Nursing is required.
• Valid driver’s license required.

Responsibilities

• Provide leadership and training to assigned CHWs.
• Oversee daily CHW operations and ensure quality and performance metrics.
• Coach CHWs to deliver a positive patient experience within Pathway Hub.
• Support EPIC documentation and perform monthly quality reviews.

Skills

Time management

Communication skills

Cultural sensitivity

Patient navigation

Staff coaching

Education

High school diploma or GED

CHW Certification

Valid driver’s license

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Community Health Worker Workleader

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Center for Community Health-Executive Administration

Job Code

N99991

Shift

Days

Schedule

8:30am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Community Health Worker Workleader, you will provide leadership and training to assigned employees. In this role, you will oversee the daily operations of other Community Health Workers while also performing the duties of the assigned position. You will support and coach Community Health Workers in delivering a positive patient experience and working successfully within the Pathway Hub, perform quality reviews of monthly OKRs and performance, ensure achievement of metrics and support completion of EPIC documentation.

A caregiver in this position works Monday through Friday from 8:30 a.m. - 5:00 p.m.

Up to 25% travel is required to support multiple sites, including OB practices, through onsite visits and to provide onsite supervision at the Fairview Wellness location.

A caregiver who excels in this role will:

• Provide cultural mediation among individuals, communities and health and social service systems, including education on navigating health and social service systems, building health literacy and supporting cross-cultural communication.
• Under the supervision of professional staff, assist in creating a positive and supportive work environment, enforce a safe workplace and promote a culture of teamwork, communication and respect for living and working in a multicultural society.
• Provide coaching and social support by motivating and encouraging individuals to obtain care and other services, supporting self-management, and promoting disease prevention and management of health conditions.
• Advocate for individuals and communities by addressing their needs and perspectives, connecting them to resources and advocating for basic needs.
• Build individual and community capacity by providing training and developing capacity among CHW peers and groups of Community Health Workers.
• Develop and maintain working relationships with clients and make referrals to community agencies and services.
• Participate in evaluation and research activities related to CHW services and programs.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High school diploma/GED
• Community Health Worker (CHW) Certification through the Board of Nursing
• Valid Driver's license
• Four years of work experience as a CHW (Community Health Worker) or patient navigation field
• Demonstrated time management skills with the ability to balance multiple priorities and meet timelines
• Ability to work effectively in stressful, sensitive and emergency situations
• Ability to provide instructions and communicate effectively, both orally and in writing, with individuals of varying backgrounds and abilities
• Ability to consider the role of cultural, social and behavioral factors in the accessibility, availability, acceptability and delivery of public health services
• Ability to maintain accurate and complete records

Preferred qualifications for the ideal future caregiver include:

• Medical Assistant training or Medical Assistant certification
• Bilingual in English and Spanish

Physical Requirements:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating.
• May need to remain still for extended periods, including sitting and standing.
• Available to work evenings and weekends may be required.
• May need to lift boxes or carry objects.
• Possess dexterity to operate a PC and other office equipment.

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis