Community Health Worker Workleader

Cleveland Clinic; Rocky River (OH); On-site; USD 31,000 - 48,000; Full time

Job summary

Cleveland Clinic in Ohio seeks a Community Health Worker Workleader to provide leadership and training to CHWs, oversee daily operations, and support patient-first care. You will coordinate with nursing and community partners, coach staff, and ensure quality of services across sites.

This role requires a CHW certification, a high school diploma, a valid driver's license, and at least four years' CHW or patient navigation experience.

Qualifications

• High school diploma or GED required.
• CHW certification through Board of Nursing.
• Valid driver’s license required.
• Four years of work experience as a CHW or patient navigation.
• Ability to manage multiple priorities and meet timelines.
• Ability to communicate effectively with diverse backgrounds.
• Ability to document accurately and maintain records.

Responsibilities

• Provide leadership and training to CHW staff.
• Oversee daily operations of CHWs.
• Support and coach CHWs to deliver patient-first care.
• Perform quality reviews of monthly OKRs and performance.
• Ensure achievement of metrics and EPIC documentation.
• Travel up to 25% to support multiple sites, including OB practices.

Skills

Cultural mediation

Coaching & support

Community advocacy

CHW experience

Record keeping

Education

CHW Certification

High school diploma/GED

Driver's license

Tools

EPIC documentation

Job description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Community Health Worker Workleader, you will provide leadership and training to assigned employees. In this role, you will oversee the daily operations of other Community Health Workers while also performing the duties of the assigned position. You will support and coach Community Health Workers in delivering a positive patient experience and working successfully within the Pathway Hub, perform quality reviews of monthly OKRs and performance, ensure achievement of metrics and support completion of EPIC documentation. A caregiver in this position works Monday through Friday from 8:30 a.m. - 5:00 p.m. Up to 25% travel is required to support multiple sites, including OB practices, through onsite visits and to provide onsite supervision at the Fairview Wellness location. A caregiver who excels in this role will:

• Provide cultural mediation among individuals, communities and health and social service systems, including education on navigating health and social service systems, building health literacy and supporting cross-cultural communication.
• Under the supervision of professional staff, assist in creating a positive and supportive work environment, enforce a safe workplace and promote a culture of teamwork, communication and respect for living and working in a multicultural society.
• Provide coaching and social support by motivating and encouraging individuals to obtain care and other services, supporting self-management, and promoting disease prevention and management of health conditions.
• Advocate for individuals and communities by addressing their needs and perspectives, connecting them to resources and advocating for basic needs.
• Build individual and community capacity by providing training and developing capacity among CHW peers and groups of Community Health Workers.
• Develop and maintain working relationships with clients and make referrals to community agencies and services.
• Participate in evaluation and research activities related to CHW services and programs.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High school diploma/GED
• Community Health Worker (CHW) Certification through the Board of Nursing
• Valid Driver's license
• Four years of work experience as a CHW (Community Health Worker) or patient navigation field
• Demonstrated time management skills with the ability to balance multiple priorities and meet timelines
• Ability to work effectively in stressful, sensitive and emergency situations
• Ability to provide instructions and communicate effectively, both orally and in writing, with individuals of varying backgrounds and abilities
• Ability to consider the role of cultural, social and behavioral factors in the accessibility, availability, acceptability and delivery of public health services
• Ability to maintain accurate and complete records

Preferred qualifications for the ideal future caregiver include:

• Medical Assistant training or Medical Assistant certification
• Bilingual in English and Spanish

Physical Requirements:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating.
• May need to remain still for extended periods, including sitting and standing.
• Available to work evenings and weekends may be required.
• May need to lift boxes or carry objects.
• Possess dexterity to operate a PC and other office equipment.

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required.

Pay Range Minimum hourly: $22.85 Maximum hourly: $34.85 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).