(Santa Cruz County) Multi-Location Shop Manager - The Penny Ice Creamery

The Glass Jar, Inc; Santa Cruz (CA); On-site; USD 68,000 - 73,000; Full time

Job summary

The Glass Jar, Inc. is seeking a passionate Multi-Location Shop Manager for The Penny Ice Creamery. This leader will oversee daily operations across multiple locations, focusing on staff management, guest service excellence, and inventory oversight, while fostering community engagement and brand loyalty.

Benefits

Paid Time Off

Opportunities for Advancement

Company Outings & Gatherings

Discounts at Select Local Businesses

CalSavers Retirement Savings Program

Paid, Hands-On Training

Ice Cream and Coffee

Qualifications

• 2+ years work experience in a management role.
• Hands-on, dynamic leader with excellent communication skills.
• Ability to build and maintain relationships with staff and community.

Responsibilities

• Oversee daily operations of two locations and manage staff.
• Ensure excellent guest service and maintain product quality.
• Coordinate inventory management and ensure health protocols.

Skills

Leadership

Communication

Staff Management

Guest Service

Problem Solving

Job description

(Santa Cruz County) Multi-Location Shop Manager - The Penny Ice Creamery

Santa Cruz, United States | Posted on 05/20/2025

• Salary $68,640.00 - $73,000.00 per year salaried exempt
• Work Experience 2+ years
• City Santa Cruz
• Country United States
• State/Province California

Job Description

The Penny Ice Creamery | Made From Scratch

The Penny Ice Creamery is seeking an incredible, passionate leader to join our organization as a Multi-Location Shop Manager!

Who Are We?

The Penny Ice Creamery combines fresh local ingredients in small batches to create delicious artisanal ice cream. As one of the smallest dairy manufacturing plants in California, our production from all organic dairy and sustainably grown ingredients is done in the shop in full view of our visitors.

The Multi-Location Shop Manager Position

The Multi-Location Shop Manager role is a great fit for a hands-on, ambitious, and organized professional who is excited and prepared to manage and oversee two Penny locations and teams in Santa Cruz County.

The Shop Manager ensures the smooth and efficient daily operations of two specified Penny Ice Creamery locations. This person must be a hands-on, dynamic leader who is comfortable in taking full responsibility for multiple shops. The Shop Manager is able to quickly adapt and change gears throughout the day; they are available on a consistent and reliable basis to meet shop needs and staffing needs as they arise.

The Shop Manager works closely with Upper Management to achieve business objectives at the shop level by implementing strategy through a combination of skillful execution and effective leadership. A strong sense of ownership and personal autonomy are required to succeed in this role, as well as the ability to build and nurture vital relationships with team members, vendors, patrons and the surrounding community. This person represents our well-established brand in both Santa Cruz County and Santa Clara County.

We operate four Penny locations in Santa Cruz County:

Downtown Santa Cruz

Pleasure Point

Scotts Valley

Requirements

This position requires daytime, nights (as late as 11:30PM), and weekends availability. The scheduling requirements reflect the consistent needs of the business.

Staff Management

• Train, manage, coach, and discipline staff; upholding expectations of excellence
  
• Ensure smooth daily operations at all times
• Schedule staff and analyze labor cost on a weekly basis
• Communicate with staff regularly; perform weekly check-ins to ensure success
• Be the first point of contact for staff inquiries, questions, and concerns
• Monitor and manage staff breaks
• Conduct working interviews to assess potential candidates
• Anticipate future staffing needs; strategize with Upper Management
• Monitor staff adherence to business policies and take corrective actions as needed
• Build and maintain a strong, hands on managerial presence in multiple shops

Guest Service Management

• Demonstrate excellence, warmth and professionalism in all guest service interactions
  
• Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business
• Uphold The Penny Ice Creamery reputation and that of The Glass Jar, Inc.
• Resolve delicate guest service situations with poise and professionalism

Inventory Management

• Oversee product quality at multiple locations
  
• Conduct weekly paper goods inventory at multiple locations and place orders as needed
• Conduct regular kitchen and ice cream inventories for multiple locations
• Coordinate deliveries of product across locations using requisition protocol
• Monitor & order apron, towel, sanitizer and soap inventory as needed
• Monitor inventory for all products or items at multiple locations as needed

Shops Management

• Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits
  
• Oversee daily shop upkeep to maintain an impeccable presentation
• Maintain and troubleshoot essential equipment, communicating any major issues to Upper Management
• Manage change banks; Monitor deposits and cash reconciliation for accuracy
• Make cost-cutting and efficiency recommendations to Upper Management based on regular assessment

Competitive Compensation

Paid Time Off

Opportunities for Advancement

Company Outings & Gatherings

Discounts at Select Local Businesses

CalSavers Retirement Savings Program

Paid, Hands-On Training

Ice Cream and Coffee!

The Glass Jar, Inc. is a farm-to-table restaurant group established in Santa Cruz, CA with a focus on the nexus of food and community. The Glass Jar, Inc. owns and operates The Penny Ice Creamery , The Picnic Basket , and various community events.

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Equal Employment Opportunity Statement

At The Glass Jar, Inc., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Glass Jar, Inc. believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.