Community Health Worker Supervisor

Gabriel Group; Platteville (WI); On-site; USD 55,000 - 59,000; Full time

Job summary

SWCAP in Platteville, WI, seeks a Community Health Worker Supervisor to lead and support the CHW team delivering client-centered health services across Southwest Wisconsin.

The role requires a Bachelor’s degree in a related field, 3+ years as a CHW, and 2+ years of supervisory experience. Travel and a driving license are expected for community engagement and program oversight.

Qualifications

• Bachelor's degree in Public Health, Healthcare, Social Work, Human Services, or related field.
• Minimum of three years as a Community Health Worker or in a related community-based health, healthcare, or human services role.
• Minimum of two years of supervisory experience, including staff leadership, coaching, and performance oversight.
• Access to a reliable, licensed, and insured driver and transportation.
• Ability to maintain confidentiality and work effectively with individuals and families from diverse backgrounds.

Responsibilities

• Supervise, coach, and support Community Health Workers through regular check-ins, performance evaluations, professional development, and ongoing guidance.
• Oversee staff caseloads, case management practices, and client documentation to ensure timely follow-up, accurate records, and quality service delivery.
• Provide technical assistance and subject-matter expertise on Community Health Worker practices, family-centered coaching, and evidence-based strategies.
• Monitor program operations and ensure compliance with applicable funding requirements, contracts, regulations, and agency policies.
• Analyze community health data and program outcomes to identify needs, evaluate effectiveness, and support continuous improvement.
• Prepare and submit program performance reports while maintaining accurate and confidential client and service records.
• Coordinate outreach efforts and strengthen partnerships with healthcare providers, community organizations, and SWCAP programs to improve access to available resources.
• Facilitate case conferencing and collaborative problem-solving to support effective client services.
• Represent SWCAP at community events, trainings, and conferences while advocating for individuals and families experiencing barriers to healthcare and social services.
• Assist with funding applications, program proposals, and strategic planning to support the continued growth and sustainability of Community Health Worker services.

Skills

Communication skills

Organizational skills

Analytical skills

Problem-solving

Education

Bachelor's degree in Public Health/Healthcare/Social Work/Human Services or related field

Tools

Electronic client documentation systems

Job description

• Location 65 S Elm St,Platteville, WI, 53818,United States
• Base Pay $55,156.37 - $58,515.39 / Year
• Employee Type Full Time Exempt
• Manage Others Yes

Contact information

• Name SWCAP HR
• Phone [phone]
• Email [e-mail]

Description

SWCAP is seeking a motivated and experienced Community Health Worker Supervisor to lead and support our Community Health Worker team. This position is responsible for supervising, coordinating, and directing the activities of Community Health Workers to ensure the delivery of high-quality, client-centered services throughout Southwest Wisconsin.

The Community Health Worker Supervisor provides leadership, coaching, and guidance to staff while ensuring program compliance with funding requirements, contracts, and agency standards. This role also works closely with community partners, healthcare providers, and internal programs to improve access to healthcare and social services, address barriers to care, and promote positive health outcomes for individuals and families.

Key Responsibilities

Supervise, coach, and support Community Health Workers through regular check-ins, performance evaluations, professional development, and ongoing guidance.

Oversee staff caseloads, case management practices, and client documentation to ensure timely follow-up, accurate records, and quality service delivery.

Provide technical assistance and subject-matter expertise on Community Health Worker practices, family-centered coaching, and evidence-based strategies.

Monitor program operations and ensure compliance with applicable funding requirements, contracts, regulations, and agency policies.

Analyze community health data and program outcomes to identify needs, evaluate effectiveness, and support continuous improvement.

Prepare and submit program performance reports while maintaining accurate and confidential client and service records.

Coordinate outreach efforts and strengthen partnerships with healthcare providers, community organizations, and SWCAP programs to improve access to available resources.

Facilitate case conferencing and collaborative problem-solving to support effective client services.

Represent SWCAP at community events, trainings, and conferences while advocating for individuals and families experiencing barriers to healthcare and social services.

Assist with funding applications, program proposals, and strategic planning to support the continued growth and sustainability of Community Health Worker services.

Requirements

Bachelor's degree in Public Health, Healthcare, Social Work, Human Services, or a related field required; an equivalent combination of education and relevant experience may be considered.

Minimum of three years of experience as a Community Health Worker or in a related community-based health, healthcare, or human services role.

Minimum of two years of supervisory experience, including staff leadership, coaching, and performance oversight.

Access to a reliable, licensed, and insured driver and transportation.

Ability to maintain confidentiality and work effectively with individuals and families from diverse backgrounds.

Preferred

Knowledge of Community Health Worker practices, including outreach, health education, care coordination, advocacy, and addressing social determinants of health.

Experience with electronic client documentation and case management systems.

Knowledge of community resources, healthcare services, and referral networks.

Strong communication, organizational, analytical, and problem-solving skills.

Ability to interpret program guidelines, contractual requirements, and service expectations.

Experience collaborating with healthcare providers, community partners, and multidisciplinary teams.

Physical Requirements

Ability to work in a variety of settings, including office, community, healthcare, and client environments.

Ability to frequently walk, sit, stand, communicate, and operate standard office equipment.

Ability to occasionally bend, stoop, reach, and move throughout work areas and client environments.

Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Ability to travel throughout the community to meet with clients, staff, and community partners.

SWCAP is an Equal Opportunity Employer

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type with regard to characteristics protected under state or federal law.