Community Health Worker Service Coordinator

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Cook Children's Health Care System in Fort Worth seeks a CHW Service Coordinator to impact Star Kids members through outreach, assessment, education and service coordination. You will monitor a group of level 3 members not eligible for LMSW or RN coordination, providing member support and coordination.

The role requires a bilingual English/Spanish candidate with CHW certification and five years in community health or related fields. Travel and a strong community focus are expected.

Qualifications

• High school diploma or equivalent.
• CHW training and certification.
• Minimum of five (5) years' experience in community health, social services, outreach or related fields.
• Understanding of the local community within the service delivery area.
• Private, reliable transportation.
• Bi-lingual (English/Spanish) required; Spanish tested prior to hire.

Responsibilities

• Outreach, assessment, and member education activities.
• Coordinate services and provide member support.
• Monitor a caseload of Star Kids members not eligible for LMSW/RN roles.
• Maintain deadlines and manage competing priorities.
• Collaborate with coworkers, members, and providers.

Skills

Communication

Medical terminology

Time management

Adaptability

Team relations

MS Office

Education

High school diploma or equivalent

CHW training

5+ years experience in health/social services

Community knowledge of service area

Transportation

Bilingual English/Spanish

TX CHW certification

Tools

MS Office

Job description

Location:

Calmont Operations Building

Department:

Clinical Support & Prevention

Shift:

First Shift (United States of America)

Standard Weekly Hours:

40

Summary:

Responsible for performing a wide range of activities for Star Kids members to positively affect individual health outcomes. The CHW Service Coordinator will monitor a group of level 3 members who do not meet the requirements for an LMSW or RN named service coordinator. Activities include, but are not limited to outreach, assessment, Member education, service coordination and Member support.

Additional Information:

The CHW Service Coordinator is responsible for performing a wide range of activities for Star Kids members to positively affect individual health outcomes. The CHW Service Coordinator will monitor a group of level 3 members who do not meet the requirements for an LMSW or RN named service coordinator. Activities include, but are not limited to outreach, assessment, Member education, service coordination and Member support.

Education/Experience:

• High school diploma or equivalent.

• Community Health Worker (CHW) training and certification

• Minimum of five (5) years' experience in community health, social services, community advocacy, community outreach, health plan Member Services and/or Engagement, or a combination of relevant experience and education.

• Understanding of the community in the Service Delivery Area through shared experiences and/or a strong desire to help people in vulnerable communities.

• Private, reliable transportation.

• Bi-lingual (English/Spanish) Required. Expert proficiency in conversational, reading, writing, and translating medical terms as well as diagnoses. Must pass Spanish test prior to hire.

Knowledge/Skills/Abilities:

• Excellent communication skills

• Knowledge of basic medical terminology

• Demonstrated ability to meet deadlines and manage competing priorities

• Willingness to work in a frequently changing environment

• Ability to establish and maintain positive and effective work relationships with coworkers, members, and providers.

• Computer skills and experience with Microsoft Office products.

Certification/Licensure:

• TX Community Health Worker certification.

About Us:

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.