COMMUNITY HEALTH WORKER - SACO

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

St. Bernards Healthcare in Jonesboro, AR seeks a Community Health Worker to serve as a patient-facing member of Population Health and Value-Based Care, bridging patients with providers, care managers, and community resources.

The CHW conducts culturally responsive outreach, provides health education, aids resource navigation, supports appointment scheduling, reinforces care plans, and follows up to improve engagement and reduce barriers to care.

Qualifications

• High school diploma or equivalent required
• Experience in health care, community health, social services, patient navigation, care coordination, or related field preferred
• Completion of a recognized CHW training/certification program preferred
• Strong interpersonal and communication skills
• Ability to establish rapport with diverse populations
• Knowledge of local community resources preferred
• Ability to maintain confidentiality and professional boundaries
• Basic computer and electronic health record skills
• Ability to work independently while functioning within an interdisciplinary team
• Ability to travel within the assigned service area when required

Responsibilities

• Engages high-risk patients with outreach, health education, resource navigation, appointment support, and care-plan reinforcement
• Provides follow-up to improve patient engagement and reduce barriers to care
• Works collaboratively with nurses, social workers, physicians, care managers, and other team members
• Supports organizational goals related to quality, patient experience, and health equity
• Must be able to travel within the service area as required

Skills

Interpersonal communication

Rapport building

Cultural competence

Confidentiality

EHR basics

Independent work

Travel within service area

Education

High school diploma or equivalent

CHW training/certification preferred

Tools

Electronic Health Records (EHR) systems

Job description

The CHW engages patients identified as high-risk, high-utilizing, or experiencing social determinants of health that may negatively affect health outcomes. The position provides culturally responsive outreach, health education, resource navigation, appointment support, care-plan reinforcement, and follow-up to improve patient engagement and reduce barriers to care.

JOB REQUIREMENTS

• Education
  • High school diploma or equivalent required.
  • Previous experience in healthcare, community health, social services, patient navigation, care coordination, or a related field preferred.
  • Completion of a recognized Community Health Worker training/certification program preferred
  • Strong interpersonal and communication skills.
  • Ability to establish rapport with diverse populations.
  • Knowledge of local community resources preferred.
  • Ability to maintain confidentiality and professional boundaries.
  • Basic computer and electronic health record skills.
  • Ability to work independently while functioning effectively within an interdisciplinary team.
  • Ability to travel within the assigned service area when required.
• Experience
  • A minimum of one (1) year experience in a health care setting preferred. Demonstrated proficient computer, written and verbal communication, telephone, and customer service skills. Requires (3) months on the job training to adequately attain job proficiency. Orientation and training is Age Specific.
• Physical
  • This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.
  • Normal hospital environment. Position requires normal of corrected eyesight, hearing within normal range and sitting 90% of the time. Operates fax machines, copiers, printers, and uses computer terminal; requires occasional lifting, carrying, pushing and pulling up to 20 pounds.

JOB SUMMARY

• The Community Health Worker (CHW) serves as a patient-facing member of the Population Health and Value-Based Care team and functions as a bridge between patients, healthcare providers, care management staff, and community resources.

The CHW works collaboratively with nurses, social workers, physicians, care managers, behavioral health professionals, dietitians, diabetes educators, and other members of the interdisciplinary team.

The position supports organizational goals related to quality, patient experience, health equity, chronic disease management, avoidable utilization, care-gap closure, and total cost of care.