COMMUNITY HEALTH WORKER - SACO

Saint Bernards Medical Center; Jonesboro (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Saint Bernards Medical Center is seeking a Community Health Worker to serve as a patient-facing member of the Population Health team. You will function as a bridge between patients, healthcare providers, care management staff, and community resources.

You will engage high-risk patients, provide culturally responsive outreach and health education, navigate resources, support appointments, reinforce care plans, and follow up to improve engagement and reduce barriers to care.

Qualifications

• High school diploma or equivalent required.
• CHW training or certification preferred.
• Healthcare, community health, social services, patient navigation, care coordination or related field experience preferred.
• Strong interpersonal and communication skills.
• Ability to establish rapport with diverse populations.
• Knowledge of local community resources preferred.
• Ability to maintain confidentiality and professional boundaries.
• Basic computer and electronic health record skills.
• Ability to work independently while functioning within an interdisciplinary team.
• Ability to travel within the assigned service area when required.

Responsibilities

• Bridge between patients, healthcare providers, care management staff, and community resources.
• Engage high-risk patients and address social determinants of health.
• Provide culturally responsive outreach, health education, resource navigation, and appointment support.
• Reinforce care plans and follow up to improve patient engagement.
• Collaborate with nurses, social workers, physicians, care managers, behavioral health professionals, and dietitians.

Skills

Healthcare experience

Strong communication

Interpersonal skills

Travel willingness

Education

High school diploma or equivalent

CHW training/certification preferred

Tools

Computer skills

EHR experience

Job description

Full Time , Day Shift , Mon - Fri 8 am - 430pm

Minimum Age Requirement: 18 years of age or older

JOB REQUIREMENTS

Education

• High school diploma or equivalent required.
• Previous experience in healthcare, community health, social services, patient navigation, care coordination, or a related field preferred.
• Completion of a recognized Community Health Worker training/certification program preferred
• Strong interpersonal and communication skills.
• Ability to establish rapport with diverse populations.
• Knowledge of local community resources preferred.
• Ability to maintain confidentiality and professional boundaries.
• Basic computer and electronic health record skills.
• Ability to work independently while functioning effectively within an interdisciplinary team.
• Ability to travel within the assigned service area when required.

Experience

A minimum of one (1) year experience in a health care setting preferred. Demonstrated proficient computer, written and verbal communication, telephone, and customer service skills. Requires (3) months on the job training to adequately attain job proficiency. Orientation and training is Age Specific.

Physical

This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.

Normal hospital environment. Position requires normal of corrected eyesight, hearing within normal range and sitting 90% of the time. Operates fax machines, copiers, printers, and uses computer terminal; requires occasional lifting, carrying, pushing and pulling up to 20 pounds.

JOB SUMMARY

The Community Health Worker (CHW) serves as a patient-facing member of the Population Health and Value-Based Care team and functions as a bridge between patients, healthcare providers, care management staff, and community resources.

The CHW engages patients identified as high-risk, high-utilizing, or experiencing social determinants of health that may negatively affect health outcomes. The position provides culturally responsive outreach, health education, resource navigation, appointment support, care-plan reinforcement, and follow-up to improve patient engagement and reduce barriers to care.

The CHW works collaboratively with nurses, social workers, physicians, care managers, behavioral health professionals, dietitians, diabetes educators, and other members of the interdisciplinary team.

The position supports organizational goals related to quality, patient experience, health equity, chronic disease management, avoidable utilization, care-gap closure, and total cost of care.