COMMUNITY HEALTH WORKER - SACO

St.-Bernards-Healthcare; Jonesboro (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

The Community Health Worker (CHW) at St.-Bernards-Healthcare serves as a patient-facing member of the Population Health team, bridging patients with care providers and community resources.

They engage high-risk or socially affected patients, provide culturally responsive outreach and education, assist with appointments, and reinforce care plans to improve engagement and reduce barriers to care.

Qualifications

• High school diploma or equivalent required.
• Healthcare experience preferred.
• Completion of a recognized CHW training/certification program preferred.
• Strong interpersonal and communication skills.
• Ability to work independently while functioning within an interdisciplinary team.
• Ability to travel within the assigned service area when required.
• Basic computer and electronic health record skills.

Responsibilities

• The CHW serves as a patient-facing bridge between patients and healthcare providers.
• Provides outreach, health education, and resource navigation to patients.
• Supports appointments and reinforces care plans; follows up to improve engagement.
• Works collaboratively with nurses, social workers, physicians, and care managers.
• Supports organizational goals related to quality, equity, and access to care.

Skills

Interpersonal skills

Communication skills

Confidentiality

Independent work

Teamwork

Education

High school diploma

CHW training/certification

Healthcare experience preferred

Tools

Basic computer skills

Electronic Health Records (EHR)

Job description

Full Time , Day Shift , Mon - Fri 8 am - 430pm

Minimum Age Requirement: 18 years of age or older

JOB REQUIREMENTS

Education

• High school diploma or equivalent required.
• Previous experience in healthcare, community health, social services, patient navigation, care coordination, or a related field preferred.
• Completion of a recognized Community Health Worker training/certification program preferred
• Strong interpersonal and communication skills.
• Ability to establish rapport with diverse populations.
• Knowledge of local community resources preferred.
• Ability to maintain confidentiality and professional boundaries.
• Basic computer and electronic health record skills.
• Ability to work independently while functioning effectively within an interdisciplinary team.
• Ability to travel within the assigned service area when required.

Experience

A minimum of one (1) year experience in a health care setting preferred. Demonstrated proficient computer, written and verbal communication, telephone, and customer service skills. Requires (3) months on the job training to adequately attain job proficiency. Orientation and training is Age Specific.

Physical

This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.

Normal hospital environment. Position requires normal of corrected eyesight, hearing within normal range and sitting 90% of the time. Operates fax machines, copiers, printers, and uses computer terminal; requires occasional lifting, carrying, pushing and pulling up to 20 pounds.

JOB SUMMARY

The Community Health Worker (CHW) serves as a patient-facing member of the Population Health and Value-Based Care team and functions as a bridge between patients, healthcare providers, care management staff, and community resources.

The CHW engages patients identified as high-risk, high-utilizing, or experiencing social determinants of health that may negatively affect health outcomes. The position provides culturally responsive outreach, health education, resource navigation, appointment support, care-plan reinforcement, and follow-up to improve patient engagement and reduce barriers to care.

The CHW works collaboratively with nurses, social workers, physicians, care managers, behavioral health professionals, dietitians, diabetes educators, and other members of the interdisciplinary team.

The position supports organizational goals related to quality, patient experience, health equity, chronic disease management, avoidable utilization, care-gap closure, and total cost of care.