Community Health Worker II

Berkshire Health Systems; Pittsfield (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Berkshire Health Systems seeks a Community Health Worker II to manage complex patient care through interdisciplinary collaboration and to reduce social determinants impacting participation in wellness programs.

The role emphasizes mentorship, training oversight for CHW I, and active engagement with patients, families, and care teams across multiple locations.

Qualifications

• Bachelor's Degree in public health, health sciences or social services required.
• Associates may be considered if combined with greater than three years experience in public health, health care, or social services.
• Experience with basic skills for working with patients, smoking cessation training, motivational interviewing, culture diversity, health literacy, impact of trauma, and aggressive behavior management preferred.
• Confidentiality and professional demeanor in handling patient information.

Skills

Care management

Interdisciplinary collaboration

Community engagement

Mentorship

Education

Bachelor's Degree in public health

Associates with >3 yrs experience

Job description

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

• The Community Health Worker II provides comprehensive and coordinated management of complex patient care and resources through interdisciplinary collaboration to achieve optimal patient outcomes in accordance with the care management team initiatives. The CHW ll partners with the patient, family and team to reduce the impact of the social determinants of health and improve patient's participation in wellness and early intervention prevention programs. Identifies emotional and physical barriers to participation and creates effective plans and identifies supporting resources. Acts as a mentor for the Community Health Worker I providing oversight into workflow and training.
• Experience:
• Two years of experience public health, health care, or social services in a community setting
• Education and Training:
• Bachelors Degree in public health, health sciences, social services required.
• An associates may be considered if combined with greater than three years experience in public health, health care, or social services
• License, Certification & Registration:
• DRIVER - Drivers License
• Community Health Worker Certificate within 2 years preferred
• Other Requirements:
• Experience with Basic Skills for Working with Patients, Smokers online training, , Motivational Interviewing, Culture Diversity, Health Literacy, Impact of Trauma and any other training deemed necessary, Management Of Aggressive Behavior preferred
• Self-disciplined, energetic, passionate, innovative thinking, multi-tasker.
• A flexible team player that can follow a system and protocol to achieve a common goal, comfortable with change.
• Highly organized and well-developed oral and written communication skills.
• Demonstrates Superior judgment, decision-making and higher-level problem-solving skills.
• Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations.
• Confidence to communicate clinical and community organizations and personnel.
• Advanced computer skills including Microsoft Office.
• Familiarity with medical records, systems, EMR's or other patient care systems.
• Ability to develop, market, and implement programs and services to community.
• Ability to work from different locations as determined by the needs of members and the overall program- this includes working from PCP office locations throughout the County.