Community Health Worker II

Central Health; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Central Health in Austin, TX is seeking a Community Health Worker II to serve as a trusted liaison between healthcare, social services, and the community. You will inform and navigate patients to needed services, working across clinics and community settings.

The role emphasizes documentation, outreach, and education on social determinants of health. You will train others, lead community events, and maintain partnerships to expand access to care for diverse populations.

Qualifications

• High School Diploma or equivalent required.
• Associate or Bachelor degree preferred.
• Two years in community-based setting required.

Responsibilities

• Develops plan of care for social determinants of health (SDOH).
• Manages staff and vendors assisting residents with navigation to care.
• Provides community outreach and health education.
• Serves as liaison for patient advocacy.
• Completes patient experience surveys.
• Maintains relationships with community partners.

Skills

CHW duties

SDOH planning

Staff management

Community outreach

Training and education

Public speaking

Patient advocacy

Documentation

Education

High School Diploma or equivalent

Associate's Degree preferred

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Overview

The Community Health Worker II (CHW II) is a trusted member of the community, with an advanced proficient of the culture, language, socio-economic status, and life experiences of the community served. The CHW II acts as a liaison and provides experienced cultural mediation between healthcare, social services, and the community. The CHW II helps Central Health members and patients access needed services and resources, as well as, building individual, community, and system capacity through health knowledge and self-sufficiency. The CHW II may provide high-level support of a variety of services including social services, clinical education, advocacy, assistance with applying for health care coverage and resources. The CHW II will be responsible for patient documentation,project organization, and team collaboration. The CHW II works independently to provide services through informing, outreach, patient navigation, and community health education. The CHW II may provide services through community outreach, the Central Health Navigation Center, Central Health Clinics, or other health care settings.

Responsibilities

Essential Functions:

• Proficient in Community Health Worker CH job duties
• Develops and coordinates a plan of care for social determinants of health (SDOH), including referrals to other agencies and facilities.
• Manages staff and vendors responsible for helping residents and their families navigate and access health coverage and health care services, identify and overcome barriers to care, and provide health education.
• Identifies and actively communicates in community, health, and public events, alliance meetings, neighborhood associations, health & wellness events, resource fairs, and faith-based events.
• Provides training on non-medical determinants of health to other health care professionals and the community.
• Teaches community classes and leads community events.
• Maintains collaborative working relationships with existing community partners to expand coordinated efforts and reach additional populations.
• Determines the need for and manages the dissemination of education materials.
• Serves as a primary contact and liaison for patient advocacy.
• Completes, records, and submits patient experience surveys.

Knowledge, Skills and Abilities

• Proficient knowledge of enterprise and community resources and the ability to provide referrals to patients/families as appropriate.
• Ability to connect patients with community resources and make referrals to appropriate providers and external partners.
• Working knowledge and experience with Microsoft Office Products.
• Ability to teach community based classes.
• Ability to communicate verbally and nonverbally in a proficient manner.
• Ability to work independently.
• Skilled in establishing and maintaining positive and working relationships with internal and external partners.
• Skilled in task prioritization, flexibility, and willingness to learn new responsibilities and to work in a changing environment.
• Skilled in coaching residents in effective management of their health and social resources.
• Skilled in exhibiting compassion, vulnerability, and empathy when working with employees and patients and advancing CH mission of health equity and DEI goals.
• Skilled in providing person centered care that is inclusive and culturally competent.
• Skilled in community health care issues and services.
• Ability to present in a public forum.

Qualifications

Education:

• High School Diploma or equivalent required.
• Associate's Degree preferred.
• Bachelor's Degree preferred.

Experience:

• Two (2) year of experience working in community based setting required.

Licenses and Certifications:

• Certified Community Health Worker (CHW) or completion of an approved 160-hour competency based Community Health Worker training program certified by DSHS Within 6 Months Required