Community Health Worker

10010 Genesis HealthCare System; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

Genesis HealthCare System in Zanesville, Ohio, seeks a Community Health Worker to support access to community resources, close care gaps, and coordinate care from hospital to outpatient settings.

The role requires a high school diploma, CHW certification within 12 months, and strong communication skills. Travel to hospital and offices may be required, with home visits as needed.

Qualifications

• High school diploma or GED required.
• CHW certification must be completed within 12 months of hire.
• Knowledge of community culture and available resources.
• Strong compassion and willingness to help others.
• Multitasking and ability to work with minimal supervision.
• Excellent written, verbal, and telephone communication.
• Proficiency with basic office software and computer use.

Responsibilities

• Resource access and coordination to address transportation, food, finances, housing, utilities, and medication needs.
• Identify and close care gaps through outreach by phone, digitally, or in person; travel to hospital/office; home visits as needed.
• Coordinate care with multi-disciplinary teams and transitions from hospital to outpatient settings.
• Provide patients with scheduling information and directions; answer clinic/hospital questions.
• Document interactions accurately in the electronic health record; ensure HIPAA compliance.

Skills

Compassionate care

Multitasking

Interpersonal communication

Organization

Self-direction

Education

High school diploma/GED

CHW certification within 12 months

Job description

GENESIS HEALTHCARE SYSTEM In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.

Position Details

• Work Shift: Day Shift (United States of America)
• Scheduled Weekly Hours: 40
• Department: Physician Services

ESSENTIAL DUTIES

• 1. Performs effective resourcing:
  • Facilitate access to resources and improves the cultural competence of services provided as it relates to transportation, food, finances, housing, utilities, and medication assistance.
  • Reviews plan benefits and identifies appropriate programs and services based on health needs and benefits.
• 2. Provides care gap closure:
  • Performs outreach via phone, electronically, or face-to-face to identify gaps in care and assist with closing of these gaps.
  • Travel to hospital and offices required. Site/home visits may also be required.
  • Identify patient service needs related to health concerns.
  • Identify relevant and available community resources based on patient needs.
• 3. Aid in care coordination:
  • Participates as a member of the multi-disciplinary team and assists with the coordination of care and the transition of care from the hospital to the outpatient setting.
  • Identify and address barriers to care, including social determinants of health.
  • Help to identify patient support systems and incorporate into their healthcare goals.
  • Works with patients to develop healthcare goals and identify potential barriers to achieving established goals.
  • Work collaboratively with the interdisciplinary team to ensure an integrated team approach.
  • Collaborate with patients to create solutions to overcome barriers to achieving healthcare goals.
  • Refer patients to appropriate programs and services.
  • Able to identify urgent patient needs/situations and escalates to the next level when necessary.
• 4. Assist in accurate scheduling:
  • Provides patients necessary information regarding preparation for appointments.
  • Gives accurate clinic/hospital directions and provides answers to general hospital/clinic questions.
• 5. Adheres to detailed documentation and compliance:
  • Maintains accurate, timely, and thorough documentation of patient interactions in the electronic health record.
  • Ensures compliance with HIPAA regulations and other applicable policies and standards.

QUALIFICATIONS

• High school diploma/GED.
• Completion of CHW certification is required within twelve (12) months of hire.
• Knowledge of the culture and values of the community.
• Familiarity with the resources available in the community.
• Must have a strong sense of compassion.
• Ability to multitask, organize/prioritize, function with minimal supervision, and deal with difficult situations.
• Solid interpersonal communication skills to include written, verbal, and telephone etiquette.
• Excellent computer operation skills and sound working knowledge of basic office software.
• Demonstrates ability to complete projects within a productive timeframe.
• Ability to be self-directed and able to work well with others.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS

1. Living the Genesis Mission, Vision and Values

• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.

2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)

• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.

3. Promotes Patient and Employee Safety

• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in an office environment and may be required to complete home home/site visits.
• Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity. Individual bends, reaches, pushes and pulls file drawers to file records and reports.
• Able to regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
• Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis.

Genesis is committed to being an equal opportunity employer.

Selection of applicants for employment is based only on qualifications and the requirements of a specific job. Our mission is to provide compassionate, quality healthcare. Genesis HealthCare System is an integrated healthcare delivery system based in Zanesville, Ohio.

The system includes a not-for-profit hospital, Genesis Hospital, in Zanesville, an extensive network of more than 300 physicians and multiple outpatient care centers throughout the region.

Genesis is the largest healthcare provider in its six-county region of southeastern Ohio, which includes Muskingum, Morgan, Perry, Coshocton, Noble and Guernsey counties.

Genesis provides a higher level of service than what is typically found in a community of its size including open-heart surgery, trauma care, a Level II special care nursery, neurosurgery and comprehensive cancer services.

This level of care has established Genesis as a primary referral center for much of the region. In addition to traditional hospital services, Genesis offers a broader range of services through its affiliated organizations, which serve as Genesis' partners to extend care far out into the community. Our steadfast commitment to delivering high quality, compassionate patient care is recognized throughout the country with numerous awards and accreditations. We are proud of our rich history of serving the community and vow to continue the tradition of healing and caring with compassion, trust, innovation and excellence.