Community Health Worker

Baystate Health; Springfield, Northern (MA, KY); Hybride; USD 26 000 - 47 000; Temps partiel

Résumé du poste

Baystate Health is seeking a Community Health Worker to support a NIH-funded diabetes study in the Springfield, MA area. The role involves facilitating telehealth visits between patients and pharmacists, promoting medication adherence, and delivering diabetes education and self-management support.

The CHW will be trained in CGM procedures, assist with EHR documentation, and help patients navigate the patient portal. Weekend or after-hours coverage may be required to meet study needs.

Qualifications

• HS Diploma/GED required.
• 2 years of Community-Based Organization experience.
• Bilingual skills preferred.
• Proficient with EMR and MS Office.
• Strong written and verbal communication.
• Willingness to work some weekend/evening hours.
• Reliable MA driver's license required.

Responsabilités

• Facilitate telehealth visits between patients and pharmacist (Zoom, phone).
• Help patients with medication reconciliation and discuss adherence concerns.
• Reinforce pharmacist recommendations and plans with patients.
• Assist patients with CGM procedures.
• Provide health education and diabetes self-management support.
• Document summaries in the EHR and share with providers.
• Capture encounters in REDCap for weekly monitoring.
• Coordinate scheduling and prepare environments for visits.
• Assist patients with EHR portal authentication and use.
• Encourage portal use to renew prescriptions and set appointments.
• Meet monthly with pharmacists and CHW team for case reviews.
• Meet quarterly with the study team for check-ins.
• Complete standardized training on videoconferencing.

Connaissances

Community-based experience

Bilingual skills

Computer literacy

Strong communication

MS Office

EMR familiarity

Formation

GED or HiSET

Description du poste

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information. Learn More

This is a Grant Funded Position for a specified duration.

This Grant is scheduled to expire on:

2026-10-30

Grant funded; per diem 10-15 hours per week

About the TEAM CGM Research Study:

This TEAM CGM research study is funded by the National Institutes of Health (NIH) and conducted through UMass Chan Medical School. The study team is researching if clinical pharmacists, community health workers, videoconferencing, and continuous glucose monitoring (CGM) improve blood sugar levels and diabetes care.

CHW Role:

• The CHW will help pharmacist telehealth visits with patients, promote medication adherence, provide diabetes education, and reinforce/clarify patient medical care team recommendations
• The CHW will serve patients in the greater Springfield, MA area
• The research team will train the CHW in study-specific procedures and protocols, including continuous glucose monitoring (CGM)
• The research team will provide all necessary training, including continuous glucose monitoring (CGM), CITI/human subjects, diabetes management (if needed), and collaborating with the pharmacist/health care team training and equipment (iPad, etc.)
• Some visits may occur after hours or on weekends if it works for both patient and CHW

CHW Responsibilities:

• Facilitate telehealth visits between patients and their pharmacist (Zoom, phone)
• Help patients with medication reconciliation (as needed) discuss adherence-related concerns with patients
• Reinforce/clarify pharmacist recommendations and plans with patients
• Help patients with continuous glucose monitoring (CGM) procedures
• Provide health education and diabetes self-management support to patients
• Document summaries of all patient communication in the EHR and send them electronically to primary care providers and pharmacists
• Capture encounters in a secure database (REDCap) for weekly activity monitoring
• Scheduling, preparing the environment (home or pharmacist office), patient education on telehealth, documentation
• Help patients with EHR portal authentication and introduction
• Encourage and help patients with using the patient portal to renew prescriptions, set appointments, and communicate between visits
• Meet monthly with pharmacists and the CHW team for case review and peer-to-peer support
• Meet quarterly with the study team for study check-ins
• Complete standardized training on the use of videoconferencing

Skills and Competencies:

• 2 years of Community-Based Organization related work experience required
• HS Diploma/GED required
• Bilingual skills are preferred and specific to the patient population being served.
• Ability to use a computer, Microsoft Office, EMR, and proficient in accessing and searching the internet
• Strong communication, writing, time management, and organizational skills
• Willingness to work some weekend/evening hours depending on project and community needs, such as advocacy and community capacity-building activities
• Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and clients
• Must have the ability to work with highly sensitive and confidential information
• Reliable transportation with MA driver's license required

Education:

GED or HiSET (Required)

Certifications:

Certified Community Health Worker State of MassachusettsState of MassachusettsState of Massachusetts, Driver License OtherOtherOther, Drivers License other

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum Midpoint Maximum

$19.29 $25.47 $34.33

Equal Employment Opportunity Employer