Community Health Worker

Baystate Health; Springfield (MA); On-site; USD 26,000 - 47,000; Part time

Job summary

Baystate Health in the greater Springfield, MA area is seeking a Community Health Worker for a grant-funded, part-time role supporting pharmacist telehealth visits and diabetes care through CGM education and patient engagement.

The CHW will receive training on CGM, CITI/human subjects, and coordinating with the pharmacist team; visits may occur after hours or weekends, and transportation with MA license is required.

Qualifications

• 2 years of Community-Based Organization related work experience.
• HS Diploma/GED required.
• Active enrollment in certified CHW program preferred.
• Bilingual skills preferred for the patient population.

Responsibilities

• Facilitate telehealth visits between patients and their pharmacist (Zoom, phone).
• Help patients with medication reconciliation and discuss adherence concerns.
• Reinforce pharmacist recommendations and plans with patients.
• Assist patients with CGM procedures and diabetes self-management support.
• Document summaries of all patient communication in the EHR and send to providers.
• Capture encounters in REDCap for weekly activity monitoring.
• Schedule and prepare environments for visits and patient education.
• Assist patients with EHR portal authentication and navigation.
• Encourage patient portal use for renewals and appointments.
• Meet monthly with pharmacists and CHW team for case reviews and peer support.
• Meet quarterly with study team for check-ins.
• Complete standardized training on videoconferencing.

Skills

Community-Based OrganizationExperience

Strong communication

Time management

Organizational skills

Bilingual skills

Interpersonal skills

Education

GED or HiSET

Tools

EMR system

Microsoft Office

Internet search

Job description

This is a Grant Funded Position for a specified duration.

This Grant is scheduled to expire on:

2026-10-30

Grant funded; per diem 10-15 hours per week

About the TEAM CGM Research Study:

This TEAM CGM research study is funded by the National Institutes of Health (NIH) and conducted through UMass Chan Medical School. The study team is researching if clinical pharmacists, community health workers, videoconferencing, and continuous glucose monitoring (CGM) improve blood sugar levels and diabetes care.

CHW Role:

• The CHW will help pharmacist telehealth visits with patients, promote medication adherence, provide diabetes education, and reinforce/clarify patient medical care team recommendations
• The CHW will serve patients in the greater Springfield, MA area
• The research team will train the CHW in study-specific procedures and protocols, including continuous glucose monitoring (CGM)
• The research team will provide all necessary training, including continuous glucose monitoring (CGM), CITI/human subjects, diabetes management (if needed), and collaborating with the pharmacist/health care team training and equipment (iPad, etc.)
• Some visits may occur after hours or on weekends if it works for both patient and CHW

CHW Responsibilities:

• Facilitate telehealth visits between patients and their pharmacist (Zoom, phone)
• Help patients with medication reconciliation (as needed) discuss adherence-related concerns with patients
• Reinforce/clarify pharmacist recommendations and plans with patients
• Help patients with continuous glucose monitoring (CGM) procedures
• Provide health education and diabetes self-management support to patients
• Document summaries of all patient communication in the EHR and send them electronically to primary care providers and pharmacists
• Capture encounters in a secure database (REDCap) for weekly activity monitoring
• Scheduling, preparing the environment (home or pharmacist office), patient education on telehealth, documentation
• Help patients with EHR portal authentication and introduction
• Encourage and help patients with using the patient portal to renew prescriptions, set appointments, and communicate between visits
• Meet monthly with pharmacists and the CHW team for case review and peer-to-peer support
• Meet quarterly with the study team for study check-ins
• Complete standardized training on the use of videoconferencing

Skills and Competencies:

• 2 years of Community-Based Organization related work experience required
• HS Diploma/GED required
• Active enrollment in certified CHW program preferred
• Bilingual skills are preferred and specific to the patient population being served.
• Ability to use a computer, Microsoft Office, EMR, and proficient in accessing and searching the internet
• Strong communication, writing, time management, and organizational skills
• Willingness to work some weekend/evening hours depending on project and community needs, such as advocacy and community capacity-building activities
• Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and clients
• Must have the ability to work with highly sensitive and confidential information
• Reliable transportation with MA driver’s license required

Education:

GED or HiSET (Required)

Certifications:

Certified Community Health Worker - State of MassachusettsState of MassachusettsState of Massachusetts, Driver License - OtherOtherOther, Drivers License - other

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate’s relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$19.29 - $25.47 - $34.33

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.