Community Health Worker

Pear Suite; Santa Clara (CA); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Hourly $25–$30/hr

Job summary

Pear Suite in California seeks a Care Navigator to assess health and social needs in collaboration with community members, including older adults and underserved groups. This role is primarily phone-based, emphasizing empathy, resource linking, and health equity.

You will participate in orientation, follow processes, document encounters, and connect with local resources. California CHW pathways or equivalent experience required, with flexible scheduling and reliable transportation.

Qualifications

• Must be located in Santa Clara County.
• Certificate Pathway: completion of a curriculum that attests to CHW-related skills.
• Work Experience Pathway: at least 2,000 hours as a CHW in paid or volunteer roles.
• Reliable transportation and a flexible schedule for face-to-face outreach.
• Excellent written and verbal communication; comfortable engaging in person, via video, or by phone.
• Strong computer skills; ability to learn state-required web-based systems.

Responsibilities

• Participate in new team member orientation and ongoing training.
• Follow provided processes and policies clearly and efficiently.
• Be prompt and thorough with engagements, documentation, and progress tracking.
• Use discretion; keep conversations appropriate.
• Communicate with empathy and build rapport with community members.
• Know local resources and services to meet community needs.
• Relay questions and concerns to staff; respond to team communications.
• Demonstrate cultural humility and awareness of community cultures.

Skills

Communication skills

Cultural humility

Organization

Attention to detail

Flexible schedule

Education

Certificate Pathway

Work Experience Pathway

Job description

Pear Suite is a mission-driven healthcare technology company transforming how community-based care is delivered. Our platform empowers community health workers, doulas, and other frontline providers with tools to coordinate care, track outcomes, and improve health equity. We partner with organizations serving Medicaid and Medicare populations, delivering social and preventive care at scale.

Why Pear Suite?

We’re a mission-driven team committed to health equity and innovation in community-based care. You’ll thrive here if you’re eager to take initiative, value autonomy, and enjoy building structure where none exists. Join us to build scalable, human-centered technology that empowers frontline workers and improves lives across the U.S.

About the role

Care Navigators will work with community members, including older adults and those from diverse and underserved communities, to assess and address health and social service needs and promote well-being. Care Navigators will utilize a comprehensive assessment and a range of peer coaching strategies, including health education activities, friendly check-ins, and resource linking, all by phone. Other duties may include community outreach and evaluation.

What you'll do

• Participate in new team member orientation, as well as ongoing training
• Clearly and efficiently follow provided processes and policies
• Be prompt and thorough with scheduled engagements, follow-through, documentation, and tracking progress
• Use your discretion and keep conversation topics appropriate
• Converse in a friendly and engaged manner and show empathy and discretion by building rapport and creating a positive and welcoming experience for community members
• Have a good sense of community and available resources available to community members to access
• Utilize community resources, social services, and partnerships to meet community members' needs.
• Able to communicate effectively by relaying questions and concerns to staff and promptly responding to team-wide communications
• Have cultural humility, knowledge, and awareness of community cultures and values
• Other duties as assigned

Qualifications

• MUST BE LOCATED IN SANTA CLARA COUNTY
• Applicant must meet one of the following minimum qualifications for CHWs in California:
• Certificate Pathway: A valid certificate of completion of a curriculum that attests to demonstrated skills and/or practical training in the following areas: communication, interpersonal and relationship building, service coordination and navigation, capacity building, advocacy, education and facilitation, individual and community assessment, professional skills and conduct, outreach, evaluation and research, and basic knowledge in public health principles and social drivers of health (SDOH).
• Work Experience Pathway: An individual who has at least 2,000 hours working as a CHW in paid or volunteer positions within the previous three years and has demonstrated skills and practical training in the areas described above
• Reliable transportation and a flexible schedule for face to face outreach.
• Excellent written and verbal communication skills; comfortable communicating and engaging in person or by video conference and phone with staff, community members, family members, and community partners
• Strong computer skills; ability to learn and operate web-based systems effectively (state-required programs)
• Confidentiality when dealing with confidential matters or sensitive subjects by abiding by all HIPPA guidelines
• Highly organized with attention to detail
• Able to maintain professionalism and flexibility in times of change and improvement

What we offer

• The hourly rate for this position is $25-$30/hr. depending on level of experience
• A mission driven culture that values innovation, collaboration and growth
• Work from home (except when participating in local events)