Community Health Worker

Insight Global; Ohio; On-site; USD 42,000 - 52,000; Full time

Job summary

Insight Global is seeking a dedicated Community Health Worker to join an interdisciplinary care team. You will work directly with members in their homes, healthcare facilities, and community settings to connect them with healthcare and social resources, and to support health goals.

Travel is a core part of this role, with more than 50% of duties involving home or community visits. The position emphasizes building trust, coordinating services, and delivering health education under the guidance of

Qualifications

• Valid driver's license
• Reliable vehicle
• Ability and willingness to routinely travel
• Comfortable conducting in-person visits in members' homes and community settings

Responsibilities

• Engage with members in homes, hospitals, provider offices, and community agencies
• Build professional, supportive relationships with members and families
• Accompany members to medical appointments and social service visits
• Coordinate logistics supporting care plans, including transportation and reminders
• Gather demographics, eligibility and enrollment history and current health status
• Maintain timely documentation within Care Management guidelines and collaborate with the ICT

Skills

Community health work

Peer support

Outreach

Care coordination

Social services knowledge

SDOH awareness

Tools

Microsoft Office

Microsoft Teams

VPNs

EMRs

Mobile hotspots

Job description

• Comfortable using Microsoft Office, Microsoft Teams, virtual private networks (VPNs), mobile hotspots, electronic medical records, and other digital workplace tools.

Relevant experience and knowledge:

• Previous experience in community health work, peer support, outreach, social services, care coordination, or another community-based role.
• Knowledge of Medicaid, long-term care, waiver services, behavioral health, and social determinants of health.

Candidates Must Also Have:

• Valid driver's license
• Reliable vehicle
• Ability and willingness to routinely travel
• Comfortable conducting in-person visits in members' homes and community settings

PLUSES

• Community Health Worker Certification or completion of an equivalent approved training program
• 2+ years of paid or volunteer experience working with at-risk populations in community settings and coordinating services
• Experience working with high-risk, underserved, or vulnerable populations
• Knowledge of local and state community resources and social services
• Experience addressing Social Determinants of Health (SDOH), including transportation, food, housing, childcare, and access to healthcare
• Experience supporting care management or case management teams
• Experience conducting member outreach and home/community visits
• Experience navigating healthcare and social service systems
• Proven ability to build positive relationships with members, families, providers, and community organizations

DAY-TO-DAY

Position Summary

The Community Health Worker (CHW) works as part of an interdisciplinary care team to help members access healthcare and community resources. This position works directly with members in their homes, healthcare facilities, provider offices, community agencies, and through phone or electronic communication.

The CHW helps identify barriers to care, coordinates services and logistics, gathers information for assessments and care plans, provides health education, and supports members in achieving their health and wellness goals.

This is a mobile/community-based position requiring more than 50% routine travel.

Main Job Responsibilities

• Engage with members in a variety of settings, including:
• Members' homes
• Hospitals
• Provider offices
• Community agencies
• Phone or electronic communication
• Build professional, supportive relationships with members and families
• Accompany members to medical appointments and social service visits when needed
• Coordinate logistics that support care plan goals, including:
• Transportation
• Appointment reminders
• Gather member information to support assessments, including:
• Demographics
• Eligibility and enrollment history
• Current health status
• Information from members, families, providers, and other stakeholders
• Assist with the development and implementation of individualized care plans under the direction of the Case Manager
• Identify and help address barriers to care and services
• Connect members with appropriate community and social resources
• Support and empower members to improve their health, wellness, safety, and ability to manage their own care
• Provide health education and wellness materials as directed by the Case Manager or Team Lead
• Monitor member concerns and satisfaction and communicate issues to the appropriate team members
• Maintain accurate and timely documentation within Care Management guidelines
• Collaborate with Case Managers and other members of the interdisciplinary care team (ICT)
• Identify opportunities to improve processes and the overall member experience
• Regularly travel for member, provider, and community-based visits