Community Health Worker

Engaging Solutions; Jeffersonville (IN); Remote; USD 36,000 - 48,000; Full time

Job summary

Engaging Solutions is seeking a Community Health Worker to serve as the primary contact for members enrolled in the Indiana PathWays for Aging program. You will conduct home visits and telephonic assessments to screen health needs, arrange referrals, and distribute materials.

Responsibilities include coordinating care plans, facilitating access to community resources, and collaborating with case management and providers to adjust treatment plans as needed.

Qualifications

• High School Diploma or GED required.
• 1-3 years in health and human services, public health, Medicaid/Medicare, or related field with diverse community exposure.
• Bilingual candidates preferred.
• Valid Indiana driver’s license, proof of insurance, access to reliable transportation.
• Ability to work from home with dedicated space.

Responsibilities

• Coordinate follow-up care plan needs by scheduling appointments or enrolling members in programs.
• Support member access to care and provide telephonic/onsite assistance.
• Refer to Case Management Services as needed.
• Assess adherence to medical plans via calls or home visits.
• Identify barriers and coordinate resolutions with internal teams.

Skills

Interpersonal communication

Communication skills

Organization

Independent work

Computer literacy

HIPAA compliance

Education

High School Diploma or GED

Health services certs preferred (CHW, Recovery Specialist, PSW, LCSW)

Tools

Driver's license

Job description

Description

Who We Are

Founded in 2005, Engaging Solutions is a management consulting. Our select team of experts delivers high-impact results across Contact Center Operations, Planning & Community Development, Health Equity, Health Outreach, and Business Intelligence & Data Analytics. Our cross-sector expertise helps us understand client needs and build strong partnerships. We serve government agencies, nonprofits, and corporations nationwide.

Our mission is to provide tailored business solutions that improve quality of life in the communities we serve. We live our core values - People, Impact, Community, Equity, and Integrity. We are small enough to be flexible, large enough to deliver excellence, and agile enough to adapt to any organization’s needs.

We offer competitive compensation, comprehensive benefits, and a holistic approach to work–life balance, including work-from-home options. Engaging Solutions has been named an IndyStar Top Workplace (2016–2018, 2020, 2022–2025) and recognized among Fortune’s Fastest-Growing Businesses!

Position Purpose:

Engaging Solutions will administer care through the newly created Indiana PathWays for Aging program, which focuses on integrating care for long-term services and supports (LTSS). The Community Health Worker (CHW) is responsible for serving as the initial and main point of contact between the Company and the member. The CHW supports member access to care through the completion of face-to-face and telephonic visits to complete health screening and needs assessments, leading to referrals to community resources, processing of reports, and distribution of collateral materials.

Competencies/Duties:

• Community Health Worker coordinates follow-up care plan needs for Members by scheduling appointments or enrolling members in programs
• Primarily supports member access to care, also provides support over the phone when needed
• Makes referrals to Case Management Services
• Assesses member compliance with medical treatment plans via telephone or through on-site visits
• Community Health Worker identifies barriers to plan compliance and coordinates resolutions while ensuring alignment with internal Company team
• Aids in accessing various community resources (education, housing, transportation, recovery supports, etc.)
• Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider
• Community Health Worker coordinates identification of and referral to local, state or federally funded programs
• Participates in cross-functional teams on projects, initiatives, and process improvement activities
• Maintains the confidentiality of all sensitive information. Accountable to understand role and how it affects utilization management benchmarks and quality outcomes

Requirements

Position Requirements/Abilities:

• Ability to complete required member visits per week.
• Strong interpersonal and communication skills
• Ability to communicate effectively with people from diverse socio-economic levels and backgrounds
• Superior organization skills
• Must be able to work independently and effectively with others
• High degree of computer literacy is preferred
• Ability to handle protected health information and personally identifiable information in accordance with HIPAA requirements.

Education, Work Experience, Licensure:

• One of the following certifications preferred (not required): Community Health Worker, Recovery Specialist, Peer Recovery Support Specialist, Licensed Clinical Social Worker
• Ability to obtain a valid Indiana driver’s license, proof of valid insurance, and access to reliable transportation
• High School Diploma or equivalent GED
• One-three years of experience in health and human services, Public Health, Medicaid, Medicare, Managed Long Term Supportive Services, or behavioral health field working in a diverse community based setting
• Bilingual candidates preferred
• Working knowledge of community-based populations, medical conditions and/or disabilities

Environment/Physical Demands:

• Ability to continuously stand or walk. Ability to bend, climb stairs with the potential for frequent lifting
• Ability to lift up to 25 pounds, occasionally
• The position requires the individual to work from home when not completing community outreach. Must have dedicated space within home to operate fully.
• This position requires frequent driving which requires the ability to sit for long periods of time. Must provide proof of a valid Driver's License and valid insurance coverage.
• This position requires the employee to conduct home visits in members’ homes which requires the individuals to obtain and exchange information and assist the member with resolving simple to complex issues related to their accessing their health care benefits. The work requires frequent communication which requires ability to express self and receive information.