Community Health Worker

Hillsboro Medical Center; Hillsboro (OR); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Equal employment opportunities

Job summary

Hillsboro Medical Center in Hillsboro, OR seeks a Social Determinants of Health Navigator to screen patients for needs and connect them with resources such as food, transportation, and counseling. This role also helps patients navigate the healthcare system by scheduling appointments across departments.

Required: high school diploma, 1 year with underserved populations, English and Spanish fluency. Preferred: THW/PHN/CHW certification; strong customer service and teamwork.

Qualifications

• High School Diploma or GED required.
• 1 year experience with underserved populations in medical/social settings.
• Bilingual in English and Spanish preferred.

Responsibilities

• Screen patients for social determinants of health and identify needs.
• Collaborate with care teams to meet patient/family goals.
• Assist patients in problem solving issues related to healthcare delivery, financial or social barriers.
• Assist patients in gaining access to community services.
• Develop and deliver culturally congruent health education materials.
• Complete progress notes and messages in EHR to capture care plans and billing.
• Increase engagement by coordinating education, scheduling and transportation needs.
• Develop and maintain relationships with community partners for referrals.
• Participate in quality improvement projects and data gathering.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Teamwork

Education

High School Diploma / GED

Job description

POSITION SUMMARY

Pay range: $26.46/hr - $37.29/hr

This position will screen patients for social determinants of health and then connect patients to resources that are identified through this screening. This staff member will help connect patients to resources for food, transportation, diapers, counseling services, financial aid, pharmacy, etc. This person can also help patients navigate the healthcare system by helping to make appointments in other HMC departments – such as primary care, imaging, lab, other maternal fetal medicine, diabetic education, physical therapy, other specialties, etc.

KEY RESPONSIBILITIES

Performed majority of the time:

• Screen patients for social determinants of health to identify needs.
• Collaborates with care teams to meet patient/family and program goals.
• Assists patients in problem solving issues related to health care delivery, financial or social barriers.
• Assists patients in gaining access to community services.
• Develops and delivers culturally congruent and trauma informed health education materials.
• Completes progress notes and phone messages in EHR to capture care plans and to bill for services rendered.
• Increases engagement with the healthcare system through provision of education, scheduling, language, transportation, coordination needs, and other related tasks as appropriate.
• Develops and maintains effective working relationships with community partners to increase successful referrals, and the availability of resources.
• Participates in quality improvement projects and data gathering to ensure that program goals are met.

Performed occasionally but critical to successful performance of the job:

• Continually establishes and maintains a current knowledge of community resources and various resources provided by the organization.
• Collaboration with community partners.

Decision Making And Budget Responsibilities

• Decisions may impact patient experience.
• No budget responsibilities.

JOB SPECIFICATIONS

Education:

Required

• High School Diploma / GED

Preferred

• N/A

Experience:

Required

• One (1) year relevant experience working with underserved populations with medical and social needs
• Experience working in medical settings and interacting collaboratively with healthcare teams

Preferred

• Two (2) years relevant work experience in mission-driven organization with one of those years being work experience with underserved populations with complex medical and social needs
• Experience working with pregnant patients
• Experience in community outreach and education

Licenses, Certifications and/or Registrations:

Required

• N/A

Preferred

• Certification as Traditional Healthcare Worker (THW), Personal Health Navigator (PHN) or Community Health Worker (CHW)

Job Related Skills, Abilities and Behaviors:

Required

• Fluency in written and spoken English AND Spanish. Must be able to communicate effectively verbally
• Ability to prioritize workload, handle multiple tasks and to work independently with limited supervision
• Strong customer service, problem solving, relationship building and advocacy skills
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint
• Team Work: Demonstrated ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members
• Demonstrated ability to work or interact effectively across cultures in a way that acknowledges and respects the culture of other individuals

Preferred

• N/A

#Tier2

Additional Posting Information

Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.