Community Health Worker

AbsoluteCARE Medical Center & Pharmacy; Chicago (IL); On-site; USD 45,000 - 52,000; Full time

Job summary

AbsoluteCare Medical Center & Pharmacy is seeking a Community Health Worker to connect members with resources and support enrollment in services. The role involves home visits, community outreach, and coordination with care teams to address social barriers to care.

The position requires a high school diploma, a valid driver's license, and 2+ years of community-based experience. CHW certification is preferred; travel locally is expected.

Qualifications

• High school diploma or equivalent required.
• Must have a valid driver’s license, proof of insurance, and reliable personal vehicle.
• 2+ years of experience with community agencies providing health care related services.
• CHW certification preferred.

Responsibilities

• Conduct in-person non-clinical assessments to understand member needs and barriers.
• Connect members to AbsoluteCare and community resources like housing and mental health services.
• Build trust and rapport to drive member engagement.
• Attend daily huddles with the care team to align on actions and caseloads.
• Document outreach activities in CRM and health records.
• Meet predefined engagement KPIs.

Skills

Communication skills

Advocacy

Health education

Education

High school diploma or equivalent

CHW certification preferred

Tools

Microsoft Office

Job description

Schedule and Compensation

Schedule: Monday through Friday, 8:00 AM to 5:00 PM (includes a 1-hour lunch break) Compensation: $45,000 - $52,000 a year

Territory Focus: This position primarily serves members in Chicago's Far North neighborhoods. Candidates located in or near Rogers Park, Edgewater, West Ridge, or Evanston are strongly preferred.

Job Summary

The Community Health Worker goes beyond medicine by connecting AbsoluteCare members with resources that help address their social needs and overcome barriers to care. This role fosters trust and builds meaningful relationships with members, meeting them wherever they are, whether at home, in the community, at the hospital, or in an office setting. The community health worker will also reach out to new members, educating them about AbsoluteCare and guiding them through enrollment in both internal and external services.

Duties and Responsibilities

• Far NorthChicago preferred
• Effectively represent AbsoluteCare, and communicate how our services, connections and resources can help in the member’s specific situation.
• Conduct in-person non-clinical assessments to understand member needs, preferences, and social barriers to care, and evaluate the home environment as needed.
• Effectively and efficiently connect members with appropriate AbsoluteCare and community resources such as mental health, substance abuse and housing support.
• Authentically build trust and rapport with members, their support systems and communities to drive engagement.
• Partner with care team (community, providers, internal staff), including attending daily huddles and team meetings, to prioritize members, caseload and align around actions.
• Continuously explore new and innovative ways to engage current members and locate members who are lost to follow-up.
• Document daily outreach activities into CRM and electronic health and/or medical record.
• Meet predefined metrics and KPIs for successful member engagement.
• Accompany members to primary care physician visits to improve their health outcomes and reduce hospitals stays.
• Support members within the Member Lounge with events.

Minimum Qualifications

• High school diploma or equivalent required.
• Must have a valid driver’s license, proof of insurance, and reliable personal vehicle.
• 2+ years of experience working with community agency providing services encompassing the basic competency areas of health care (community resources, communication skills, individual and family advocacy, health education, services skills, and responsibilities).
• Certified as a CHW preferred
• Experience and passion for working with and engaging vulnerable, hard to engage, complex populations.
• Independent and persistent self-starter
• Proficient in PC skills, such as Microsoft Office.
• Ability to travel locally at minimum 80% of the time.
• Knowledge and trusting relationships within local community, and experience and knowledge navigating community resource.

Working conditions

This job operates in the community, in member’s homes, and in the AbsoluteCare clinical center. This role requires a dedicated, quiet workspace with the ability to adhere to HIPPA and other privacy policies. A reliable and high-speed Wi-Fi connection. This role routinely uses general office equipment. It is required that you have and can use your personal vehicle to conduct outreach including member home visits.

Physical requirements

• Driving and walking in the community where our members live.
• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Ability to operate computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 20 lbs.

Direct reports

None.

All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company’s patients, employees, and business partners. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.