Community Health Worker

AbsoluteCARE Medical Center & Pharmacy; Baltimore (MD); On-site; USD 45,000 - 52,000; Full time

Job summary

The Community Health Worker at AbsoluteCare Medical Center & Pharmacy connects members with community resources, supports enrollment, and builds trust in diverse settings—from homes to clinics. The role focuses on addressing social barriers to care while guiding members through AbsoluteCare services.

Candidates should have a high school diploma, a valid driver’s license with reliable vehicle, and at least two years of community-based experience; CHW certification is preferred.

Qualifications

• High school diploma or equivalent required.
• Must have a valid driver’s license, proof of insurance, and reliable personal vehicle.
• 2+ years of experience working with a community agency providing services encompassing health care basics.
• Certified as a CHW preferred.
• Experience with vulnerable, hard-to-engage populations.
• Independent and persistent self-starter.
• Proficient in PC skills, such as Microsoft Office.
• Ability to travel locally at minimum 80% of the time.
• Knowledge and trusting relationships within local community.

Responsibilities

• Represent AbsoluteCare and communicate services, resources and benefits to members.
• Conduct in-person non-clinical assessments to understand needs and barriers to care.
• Connect members with appropriate AbsoluteCare and community resources.
• Build trust and rapport with members and their support networks.
• Collaborate with care team and attend daily huddles to prioritize caseloads.
• Pursue innovative ways to engage members and prevent loss to follow-up.
• Document outreach activities in CRM and health records.
• Meet predefined engagement KPIs for the role.
• Accompany members to primary care visits to improve outcomes and reduce hospital stays.
• Assist in events in the Member Lounge.

Skills

Microsoft Office

Driver's license

Education

High school diploma or equivalent

CHW certification preferred

Tools

CRM system

Job description

Schedule: Monday through Friday, 8:00 AM to 5:00 PM (includes a 1-hour lunch break)
Compensation: $45,000 - $52,000 a year(based on experience)

Job Summary

The Community Health Worker goes beyond medicine by connecting AbsoluteCare members with resources that help address their social needs and overcome barriers to care. This role fosters trust and builds meaningful relationships with members, meeting them wherever they are, whether at home, in the community, at the hospital, or in an office setting. The community health worker will also reach out to new members, educating them about AbsoluteCare and guiding them through enrollment in both internal and external services.

Duties and Responsibilities

• Effectively represent AbsoluteCare, and communicate how our services, connections and resources can help in the member’s specific situation.
• Conduct in-person non-clinical assessments to understand member needs, preferences, and social barriers to care, and evaluate the home environment as needed.
• Effectively and efficiently connect members with appropriate AbsoluteCare and community resources such as mental health, substance abuse and housing support.
• Authentically build trust and rapport with members, their support systems and communities to drive engagement.
• Partner with care team (community, providers, internal staff), including attending daily huddles and team meetings, to prioritize members, caseload and align around actions.
• Continuously explore new and innovative ways to engage current members and locate members who are lost to follow-up.
• Document daily outreach activities into CRM and electronic health and/or medical record.
• Meet predefined metrics and KPIs for successful member engagement.
• Accompany members to primary care physician visits to improve their health outcomes and reduce hospitals stays.
• Support members within the Member Lounge with events.

Minimum Qualifications

• High school diploma or equivalent required.
• Must have a valid driver’s license, proof of insurance, and reliable personal vehicle.
• 2+ years of experience working with community agency providing services encompassing the basic competency areas of health care (community resources, communication skills, individual and family advocacy, health education, services skills, and responsibilities).
• Certified as a CHW preferred
• Experience and passion for working with and engaging vulnerable, hard to engage, complex populations.
• Independent and persistent self-starter
• Proficient in PC skills, such as Microsoft Office.
• Ability to travel locally at minimum 80% of the time.
• Knowledge and trusting relationships within local community, and experience and knowledge navigating community resource.

Working conditions

This job operates in the community, in member’s homes, and in the AbsoluteCare clinical center. This role requires a dedicated, quiet workspace with the ability to adhere to HIPPA and other privacy policies. A reliable and high-speed Wi-Fi connection. This role routinely uses general office equipment. It is required that you have and can use your personal vehicle to conduct outreach including member home visits.

Physical requirements

• Driving and walking in the community where our members live.
• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Ability to operate computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 20 lbs.

Direct reports

None.

All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company’s patients, employees, and business partners. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.