Community Health Specialist - ACCESS Blue Island

Colonial Group; Blue Island (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Colonial Group in Illinois seeks a Community Health Specialist to connect patients with care, support preventive health, and help navigate health and social services. You will empower clients through education and coaching, and collaborate with community stakeholders to improve outcomes.

The role emphasizes case management, home/community outreach, and ongoing follow-up to ensure services are accessed and outcomes tracked. Excellent communication is essential.

Qualifications

• High School diploma required; Bachelor's degree preferred in a health-related field.
• One year of customer service experience in health or social services preferred.
• Basic familiarity with medical terminology and Microsoft Office suite.

Responsibilities

• Engage patients to facilitate care and support preventive health actions.
• Educate on health programs and assist in navigating services.
• Develop care plans with an interdisciplinary team and perform case management.
• Maintain documentation and track outreach outcomes.
• Build and maintain community referral relationships and partnerships.

Skills

Customer service

Microsoft Office

Medical terminology

CPR/BLS certification

Education

High school diploma required; Bachelor's preferred in health-related field

Tools

Microsoft Office

Job description

Position Summary

Community Health Specialists connect/link patients that have barriers to care, support preventive aspects of health, assists patients in accessing psychosocial and/or health services and support patient empowerment through health education and coaching. Community Health Specialists develop and maintain collaborative relationships with community key stakeholders, gatekeepers and other community organizations, assist patients in navigating health care and social transitions, and support patient empowerment through health education and coaching.

Core Job Responsibilities

• Engage patient assigned or referred for community health specialist in a collaborative on-going relationship to help facilitate their care
• Promote programs and services for families and provide health care and social information that encourages self-management
• Market ACCESS programs and services and empower people to engage in the health programs
• Educate on basic medical illness, diseases and/or behavioral health needs.
• Assess patient’s strengths and needs and develop a plan for intervention. Care planning and coordination is done in collaboration with an interdisciplinary team
• Provide ongoing follow-up with patients and/or service providers to determine whether patients have accessed services. Follow-up should be continuous from initial identification through case closure.
• Make home visits and conduct case management activities in community settings as required by program guidelines
• Conduct or co-lead group interventions as required by program guidelines
• Serve as part of the patient’s care team and support health center operations and attainment of organizational metrics
• Establish effective and respectful relationships with patients, families, professionals, payers and other relevant parties
• Assist in developing/maintaining community referral relationships and effectively connecting patients and families to community resources
• Engage in community planning groups and/or meetings to support the social and health care needs
• Using information systems and decision support, maintain a risk-adjusted caseload, and provide direct case management services to address specific issues affecting their health risk or health status
• Complete documentation and data entry as needed to assure optimal patient care and program reporting – track outcomes of outreach efforts
• Participate in evaluating outcomes at the individual level with each patient and at the same time participate in agency-wide evaluative and quality improvement efforts
• Obtain & maintain certifications/licensure/trainings as needed
• Perform other duties assigned

Requirements/Preferences

• High School diploma required; Bachelor’s degree preferred in a health-related field (social work, psychology, counseling, rehabilitation, gerontology, sociology, or other human service field).
• Required: one (1) year customer service experience or two (2) years of experience is a public or private social service program or health care setting.
• Preferred: Demonstrated knowledge of working in a community based or public health setting.
• Preferred: one (1) year call center or case management experience or two (2) years of experience in a public or private social service program or health care setting.
• Required: Basic familiarity with medical terminology
• Preferred: Intermediate proficiency with Microsoft Office products (specifically, Word, Excel, Outlook)
• BLS/CPR Card