Community Health Outreach Specialist

Child Care Aware; Richmond (VA); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Retirement savings

Paid time off

Holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance program

Job summary

Commonwealth Catholic Charities is seeking a dedicated professional to provide comprehensive services to individuals and families experiencing homelessness, with focus areas including youth and families with children.

The role emphasizes crisis intervention, intake assessments, and coordination with health and housing agencies to secure permanent housing and access to benefits.

Qualifications

• Bachelor’s Degree required with two years of related experience.
• Persons with lived experience of homelessness or housing instability encouraged to apply.

Responsibilities

• Engage individuals experiencing homelessness and assist access to health, housing, and social services.
• Provide in-person, community-based assistance at locations such as streets, hospitals, or shelters.
• Assist eligible individuals with applying or recertifying for Medicaid, SNAP, Social Security, and school enrollment/childcare.
• Perform street outreach to connect individuals with housing and community resources.

Skills

Social Work

Case management

Crisis intervention

Interpersonal skills

Education

Bachelor’s Degree

Job description

Since 1923, Commonwealth Catholic Charities(CCC)hasprovidedlife-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia. CCC offers quality and compassionate human services to all people, especially the most vulnerable, regardless of faith.We are passionate about the work we do in our communities,providing31 critical services at7locations throughout Virginia.

CCCprovidesequal employment opportunities without regard to race, color, religion, sex (includingpregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information(including family medical history) in all aspects of employment includingselection, job assignment,compensation, discipline,terminationand benefits, except where there is a bona fide occupationalqualificationreasonably necessarytothe normal operation of the agency.

Commonwealth Catholic Charities is a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of a drug screening and background check.

SUMMARY

This position is responsible for providing comprehensive services to individuals and families experiencing homelessness, and who may also be living with addictions and mental illness. Position focus may vary by population (youth, families with minor children, etc) Successful candidates are committed to ending homelessness and dedicated to CCC's mission of serving the most vulnerable in our community, including older adults, individuals with disabilities, LGBTQIA identifying individuals, and those traumatized by systemic inequities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Engage individuals experiencing homelessness and assist them with accessing health, housing, and social services. (employment, mental health care, substance use treatment, and other social services)
• Provide in-person, community-based assistance and connect with individuals in their physical location – street, hospital, emergency shelter, etc.
• Assist eligible individuals/households in applying or recertifying for mainstream benefits, including Medicaid, SNAP, and Social Security disability, as well as school enrollment and childcare.
• Assist individuals with connecting to basic needs, including food, clothing, showers, laundry, transportation, obtaining identification, etc.
• Conduct client intakes for individuals and families experiencing homelessness as well as households at risk of homelessness. Assess client needs and most appropriate referrals to ensure a return to permanent housing as quickly as possible, including referrals for housing services, shelter, and other services. Document client’s homelessness according to HUD guidelines.
• Maintain client records in HCIS (Service Point), including demographics and other essential client information including service transactions, client needs and referrals, reason for homelessness, and summary statement.
• Advocate on behalf of clients to obtain essential services and/or support them to advocate for themselves.
• Collaborate and coordinate services with appropriate community agencies to address barriers and complex needs of individuals.
• Identify other community resources and provide in-depth referrals to housing, medical and/or mental health services.
• Assist with crisis intervention and act as a liaison between hospitals and other community agencies.
• Provide case management to a core caseload (i.e. assess needs, develop goals with client, coordinate services, monitor progress, and assist in obtaining housing).
• Perform street outreach to the local region multiple times per week, connecting individuals experiencing homelessness to shelter, permanent housing and other community resources.
• Consult with mental health professionals (nurses, social workers, family physicians, psychiatrists) for screening, documentation and coordination purposes.
• Develop and maintain positive working relationships with community partners to identify and improve processes that enhance services to clients.
• Staff on call hours at Housing Resource Center (HRC) or Youth Hub connection point (RVA staff).
• Represents the Agency in the community and workplace in a professional and ethical manner.
• Demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.
• Demonstrates strong interpersonal, decision‑making, problem‑solving, oral, and written skills.
• Utilizes a basic knowledge of Microsoft Office applications.

Additional Information:

Below is a list of the required vaccinations and TB testing timelines for employment. All required documentation must be submitted within 30 days of your planned start date to allow adequate time for review and any necessary follow-up. Failure to submit the required documentation may delay your start date and, if requirements are not met, may result in the withdrawal of your employment offer or termination of employment. Please review the requirements below carefully to avoid any delays.

• Measles, Mumps and Rubella (MMR): Documentation of two doses of MMR vaccine or positive serological titer.
• Varicella (chicken pox): Documentation of two doses of Varivax vaccine or positive serological titer.
• Hepatitis B: Proof of 3 doses of Hepatitis B vaccine or Positive serological titer.
• Tetanus, Diphtheria and acellular pertussis (Tdap): Documentation of Tdap vaccine.
• Influenza (FLU) vaccine: Documentation of flu vaccine for the current season.
• Tuberculin skin test (TST):
• Two tests are required, also known as two step testing. The first should be placed and read within 12 months of your start date and the second within 30 days of your start date.

OR:

• Quantiferon Gold or T-spot within 30 days of your start date.
• TB testing/quantiferon gold testing should not be performed until 30 days after your last dose of COVID vaccine. TB testing may be waived in these situations, send proof of the COVID vaccine to support your need to defer TB testing.
• Do you have a history of positive TST? Provide documentation of a negative chest x-ray within 6 months prior to your start date. Complete TB symptom questionnaire within the 30 day window of your start date.

Qualifications

EDUCATION and/or EXPERIENCE: Bachelor’s Degree required with two years of related experience. Persons with lived experience of homelessness or housing instability encouraged to apply. For Peer Outreach Specialist degree is preferred.

Full-time Employee Benefits:

• Retirement savings – After one year of employment, the agency contributes 4% of your plan year earnings into a savings account for you and will match dollar-for-dollar up to 4% of salary if an employee makes contributions to the plan. That’s an 8% annual contribution to your retirement savings!
• PTO – earn 16 days off for vacation, sick, or personal time in your first year. This goes up to 22 days in your second year and keeps climbing every five years.
• Holidays – Enjoy eleven paid holidays
• Other paid leave at no cost to employees – bereavement, short-term disability, long-term disability, paid parental leave
• Virginia Credit Union memberships
• Employee Assistance program – Free services including five free confidential consultations with a mental health professional
• Medical Insurance – a choice of 4 PPO plans for employee, employee + spouse, employee + child(ren), or family coverage. A portion of premiums subsidized by the agency.
• Dental Insurance – a choice of two dental plans for employee, employee + spouse, employee + child(ren), or family coverage. A portion of premiums subsidized by the agency.
• Vision Insurance
• Life insurance – paid by agency with option to purchase additional coverage
• Other insurance benefits – flexible spending accounts including dependent care, health savings account (for qualified HDHP participants), legal resources

Key Responsibilities:

$19.41 – $25.23 / hour

Job Classification:

Social Work

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P.O. Box 49044
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