Community Health Navigator & Care Coordinator

Hillsboro Medical Center; Hillsboro (OR); On-site; USD 37,277 - 52,541; Full time

Job summary

Hillsboro Medical Center in Hillsboro, OR seeks a Patient Care & Support staff member to screen patients for health-related social needs and connect them to resources such as food, transportation, diapers, counseling, financial aid, and pharmacy. This role also helps patients navigate the healthcare system by scheduling appointments across departments and supporting care coordination.

The position emphasizes education, trauma-informed care, collaboration with care teams, and community

Qualifications

• High School Diploma or GED.
• Two years related experience with underserved populations.
• Experience in medical settings and collaborating with healthcare teams.
• Experience with pregnant patients.
• Certification as THW/PHN/CHW.
• CPST certification within six months of hire.
• Spanish Interpreter certification within one year of hire.

Responsibilities

• Screen patients for health-related social needs and identify unmet needs.
• Assist patients in problem-solving healthcare delivery challenges, including financial and social barriers.
• Increase patient and family engagement through education, scheduling support, language assistance, transportation coordination, and care coordination.
• Provide car seat safety services, including fitting newborns and children and scheduling/installing seats.
• Document in EHR to support care plans and billing.
• Assist patients in accessing community services and resources.
• Collaborate with interdisciplinary care teams and community partners.
• Develop and deliver culturally congruent, trauma-informed health education for patients and families.
• Create and maintain relationships with community partners to strengthen referrals and resources.
• Participate in quality improvement and data collection.

Skills

Verbal & written communication

Bilingual English/Spanish

Time management

Multitasking

Education

High School Diploma / GED

Two years working with underserved populations

Certification: THW/PHN/CHW

CPST certification within 6 months

Spanish Interpreter certification within 1 year

Tools

Microsoft Office

Electronic Health Records (EHR) systems

Job description

Hillsboro Medical Center in Hillsboro, OR seeks a Patient Care & Support staff member to screen patients for health-related social needs and connect them to resources such as food, transportation, diapers, counseling, financial aid, and pharmacy. This role also helps patients navigate the healthcare system by scheduling appointments across departments and supporting care coordination.

The position emphasizes education, trauma-informed care, collaboration with care teams, and community