Community Health Front Office Assistant

Adelante Healthcare; Goodyear (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Adelante Healthcare is seeking a Community Health Front Office Assistant in Goodyear, Arizona. This role involves facilitating work-flow, engaging with patients, handling administrative duties, and ensuring effective communication between the community and staff.

The ideal candidate will possess a high school diploma, CPR certification, and strong communication skills. Responsibilities include managing patient records, scheduling, billing inquiries, and supporting community health initiatives. Join a dedicated team committed to quality care and patient engagement.

Qualifications

• Certification to perform CPR and AED through recognized courses.
• Valid Level One Fingerprint Clearance Card from Arizona Department of Public Safety.
• Ability to effectively manage stress in a fast-moving environment.
• Reliable transportation required for operational reassignments.

Responsibilities

• Greet patients and help with questions or direct appropriately.
• Answer phone calls and resolve issues or refer as needed.
• Accurately enter patient information into systems.
• Schedule patient appointments for medical providers.

Skills

CPR Certification

Effective communication

Multi-tasking

Proficient mathematical skills

Advanced computer skills

Education

High school diploma or GED

Tools

MS Office

Patient Management System

Job description

POSITION SUMMARY

The Community Health Front Office Assistant is responsible for the facilitation of work‑flow while acting as the liaison between the community and other clinical and non‑clinical staff, entering data in a timely manner and appropriately for each event in Electronic Health Record (HER) or other necessary systems. The Community Health Front Office Assistant will meet all the expectations outlined in the roles for Front Office Assistant and Senior Front Office Assistant. This position will serve the CH Mobile Team as the lead for all front office and community events activities.

EXPECTATIONS

Everyone at Adelante Healthcare is expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

QUALIFICATIONS

ESSENTIAL SKILLS AND EXPERIENCE

• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations).
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations.
• High school diploma or GED from an accredited institution.
• One or more years of front desk experience or demonstrated competency with the skills and abilities of this level.
• Ability to multi‑task and work effectively in a high‑stress and fast‑moving environment.
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication.
• Proficient mathematical skills for use in a healthcare setting.
• Ability to problem‑solve in situations both independently or with support from team and/or leadership.
• Advanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record).
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

POSITION RESPONSIBILITIES

• Greet all patients and help with questions, or direct them to appropriate person or location.
• Answer community health phone line calls and messages, establish the reason for call and resolve issues or refer to appropriate person.
• Maintain and distribute patient documentation in an organized manner.
• Accurately enter all patient demographics and other required information into the practice management system.
• Obtain patient registration information and enter into computer system.
• Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refer to eligibility as needed.
• Verify third‑party payer coverage and billing information – insurance, etc.
• Assist with correction of billing information as needed.
• Prepare financial batch daily for processing.
• Accurately handle cash drawer and daily receipts.
• Schedule patient appointments for medical providers via the computerized EPM.
• Data entry into EHR or systems as needed.
• Scan documents into electronic health record.
• Participate in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection.
• Maintain appropriate level of office supplies and medical forms at workstation.
• Perform all other duties as assigned (such as translation and travel to other locations).
• Evaluate problems, situations or issues presented and understand priority while assisting with resolution using critical‑thinking and problem‑solving skills.
• Participate in training and mentoring of new hires.
• Work on prior authorizations and referrals for patient‑required services. Competent or knowledgeable of multiple specialties and/or departments. Assist with setting up/tearing down at community events.
• Problem‑solve billing issues for peers and patients.
• Participate in regulatory reviews, audits and process improvement projects.
• Provide staffing for coverage needs as assigned.
• Complete communication circle with patients and other customers.
• Assist in scheduling patient appointments for community health events.
• Perform other duties as requested or assigned.

NONESSENTIAL SKILLS AND EXPERIENCE

• Ability to communicate in more than one language.

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment that supports and engages patients and co‑workers in a caring team‑based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Physical demands: The employee may be required to sit for long periods, stand, walk, use hands to handle objects, reach with hands and arms, climb steps/stairs, balance, stoop, kneel, crouch or crawl, talk or hear, smell, manage stress. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The employee may be exposed to weather conditions when traveling to various clinic sites. The noise level is usually moderate. The employee may be subject to health hazards such as contagious diseases and blood‑borne pathogens when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job‑related information current, this is not an all‑inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.