Front Office Assistant - Behavioral Health

Adelante Healthcare; Goodyear (AZ); On-site; USD 22,041 - 27,552; Full time

Job summary

Adelante Healthcare Goodyear is seeking a Front Office Assistant to greet patients, check-in/out via EPM, verify eligibility, handle cashier tasks, schedule and confirm appointments, and manage front desk clerical duties.

You will work in a fast-paced environment, communicating effectively, maintaining records, and supporting the Integrated Care Team while upholding Adelante's values of Inclusion, Nurture, and Service.

Qualifications

• High school diploma or GED required.
• CPR/AED certification per AHA/Red Cross guidelines.
• Valid Level One Fingerprint Clearance Card issued by AZ DPS for specialty behavioral health locations.
• Effective communication demonstrated by ability to read, interpret, comprehend, and comply with written and verbal communication.
• Proficient mathematical skills for use in a healthcare setting.
• Basic computer proficiency including Windows, MS Office, and internet.
• Ability to problem-solve independently or with team/leadership support.
• Ability to multi-task in a high-stress, fast-moving environment.

Responsibilities

• Greet all patients and offer assistance or direct them appropriately.
• Answer the phone, greet callers, determine call reason, resolve issues or refer.
• Maintain and distribute patient documentation in an organized manner.
• Accurately enter patient demographics and other required information into the PRS.
• Obtain patient registration info and enter into computer system.
• Identify financial status regarding sliding fee scale, insurance, or discounts; refer to eligibility as needed.
• Verify third‑party payer coverage and billing information.
• Prepare and balance the individual financial daily batch for processing.
• Handle cash drawer and daily receipts accurately.
• Schedule patient appointments via the computerized PM.
• Scan documents into the electronic health record.
• Participate in Adelante UDS measures, meaningful use metrics, and other quality initiatives.
• Educate patients regarding services such as the Integrated Care Model, Patient Portal, and other specialty service lines.

Skills

Communication

Math

Problem solving

Multitasking

Bilingual

Education

High school diploma or GED

Tools

Windows

MS Office

Internet

Job description

Position Summary

The Front Office Assistant position provides direct customer service to patients. Duties include but are not limited to check‑in and check‑out via EPM, verify insurance eligibility, provide cashier services, schedule and confirm appointments, answer incoming phone calls, perform clerical activities, maintain office supplies, and scan medical records.

Expectations

Every Adelante Healthcare employee will strive to maximize performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

Our Core Values

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

Qualifications

• High school diploma or GED from an accredited institution
• Certification to perform CPR and AED per American Heart Association / Red Cross guidelines (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Effective communication demonstrated by ability to read, interpret, comprehend, and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Basic computer proficiency including Windows, MS Office, and internet
• Ability to problem‑solve independently or with team/leadership support
• Ability to multi‑task in a high‑stress, fast‑moving environment

Position Responsibilities

• Greet all patients and offer assistance or direct them appropriately
• Answer the phone, greet callers, determine call reason, resolve issues or refer
• Maintain and distribute patient documentation in an organized manner
• Accurately enter patient demographics and other required information into the PRS
• Obtain patient registration info and enter into computer system
• Identify financial status regarding sliding fee scale, insurance, or discounts; refer to eligibility as needed
• Verify third‑party payer coverage and billing information
• Prepare and balance the individual financial daily batch for processing
• Handle cash drawer and daily receipts accurately
• Schedule patient appointments via the computerized PM
• Scan documents into the electronic health record
• Participate in Adelante UDS measures, meaningful use metrics, and other quality initiatives
• Educate patients regarding services such as the Integrated Care Model, Patient Portal, and other specialty service lines

Nonessential Skills And Experience

• Ability to communicate in more than one language
• Electronic Health Record experience
• One year of front desk or customer service experience

Additional Duties And Responsibilities

• Other duties as assigned
• Performed duties cross‑functionally across all departments and with all medical providers
• Travel to other health centers to meet operational needs for provider and patient coverage

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance quality of care. Employees should maintain an environment that supports and engages patients and co‑workers in a caring, team‑based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be considered as part of the performance evaluation.

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those required to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may be required to sit for long periods of time, stand, walk, use hands to handle or feel objects, reach with hands and arms, climb steps, balance, stoop, kneel, crouch or crawl, talk or hear, smell, and manage stress. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally lift or move up to 50 pounds with assistance. Specific vision abilities required include close, distance, color, peripheral, depth perception, and the ability to adjust focus. The employee may be exposed to weather conditions and moderate noise levels, and may encounter health hazards such as contagious diseases or blood‑borne pathogens.

EEOC Statement

In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.