Community Health Assistant II

County of Orange; Santa Ana (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

County of Orange, Health Care Agency in Santa Ana, CA, is seeking a Community Health Assistant II to provide Directly Observed Therapy (DOT) for tuberculosis patients and support TB case management. This role emphasizes patient education, outreach in communities, and coordination with clinical staff to ensure treatment adherence.

The ideal candidate will have two years of health-interviewing experience, knowledge of HIPAA, and proficiency with Microsoft Office and electronic health records.

Qualifications

• Two years of experience interviewing, counseling, and advising on health topics.
• Ability to deliver client/patient-centered care and health education.
• Knowledge of HIPAA and public health regulations.

Responsibilities

• Provide Directly Observed Therapy (DOT) for TB patients (in-person and video).
• Support TB case management and coordinate care with clinical staff.
• Deliver health education and information in clinics and community settings.
• Utilize Electronic Health Records and maintain accurate documentation.
• Communicate effectively with diverse communities and partners.

Skills

Telehealth delivery

In-person service

HIPAA knowledge

MS Word

MS Excel

PowerPoint

Outlook

Patient education

Tools

Electronic Health Record

Job description

COMMUNITY HEALTH ASSISTANT II

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment will establish an open eligible list and will be used to fill current and future Community Health Assistant II vacancies within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

This recruitment is open to the public for a minimum of five (5) business days and is scheduled to close on Friday, September 25, 2026, at 11:59 PM (PST). Qualified applicants are encouraged to apply immediately.

THE AGENCY

The County of Orange, Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Public Health Services and Specialized Medical Services - is committed to meeting the health needs of the diverse Orange County community.

THE DEPARTMENT

Public Health Services is a multidisciplinary service area composed of six synchronized divisions—Clinical Services, Communicable Disease Control, Community and Nursing Services, Health Promotion, Environmental Health, and the OC Public Health Laboratory. PHS engages with an array of OC Health Care Agency (HCA) services, and in collaboration with community partners, in the pursuit of preventing disease and creating conditions that enhance the health of individuals and communities.

THE PROGRAM

The Pulmonary Disease Services (PDS) Tuberculosis (TB) Program provides diagnosis, treatment and case management for individuals with active or suspected TB disease. The Clinic evaluates patients, performs case management and administers treatment for those with active or suspected TB disease. It also provides screening services and treatment for latent TB infection among individuals at the highest risk of progression to active TB disease.

THE OPPORTUNITY

The Community Health Assistant II (CHA II) position is with the Clinical Services Division, Pulmonary Disease Services (PDS) Tuberculosis (TB) Program. To ensure adherence to the TB treatment regimen lasting at least six-months, patients are placed on Directly Observed Therapy (DOT). The primary responsibility of the CHA II position is to provide DOT services (in-person and video) to TB patients. The position is critical to TB control to help ensure that patients complete treatment, reduce TB transmission in the community and prevent the development of drug resistance.

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES

In addition, the ideal candidate will possess two (2) years of experience with interviewing, counseling, and advising others on a health subject specialized to different programs related to healthcare.

Technical Skills | Experience

• Delivering services through telephone or telehealth platforms, or in-person (individually or in groups)
• Understanding and application of Health Insurance Portability and Accountability Act (HIPAA)
• Software proficiency with Microsoft Word, Excel, PowerPoint and Outlook
• Implementing best practices including, but not limited to, delivering client/patient-centered care and performing comprehensive services
• Knowledge of State mandates, laws and County regulations related to Public Health and communicable disease control
• Experience with the use of an Electronic Health Record

Group Effectiveness | Interpersonal Skills

• Establishing trust and creating a positive rapport with participants, partners, and the community
• Establishing and cultivating effective working relationships with various staff members, community agencies, and resources
• Participating in projects as a member of the team and working on assigned tasks independently

Oral | Presentation | Written Communication Skills

• Communicating effectively and professionally both verbally and in writing with individuals who may be facing medical, socioeconomic challenges, as well as external and internal partners within the Agency
• Communicating with tact and discretion when working with confidential information
• Presenting information that actively engages the audience in clinics and community centers
• Providing health education and information that is culturally appropriate to various communities of socioeconomic and cultural backgrounds

NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).

RECRUITMENT PROCESS

Human Resource Services (HRS) will screen all applications to identify qualified candidates. After screening, qualified applicants will be referred to the next step in the recruitment process. Candidates will receive notification via e-mail of further procedures applicable to their status in the competition.

Application Screening (Refer/Non-Refer)

Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Online Assessment (Weighted 100%)

Applicants who meet the qualifications will be invited to participate in an online examination related to the essential job functions. The most successful candidates will be placed on an eligible list.

Eligible List

Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference Policy (VEPP)

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please to review the policy.

REASONABLE ACCOMODATION

The County of Orange is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals who require a reasonable accommodation during the application or selection process should notify the recruiter listed on the job posting as soon as possible. Documentation supporting the accommodation request may be required.

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgv.com." If your email address should change, please update your profile at www.governmentjobs.com.

For specific information pertaining to this recruitment, please Rosemary Donis at 714-834-6761 or at [e-mail].

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.