Community Health Advocate - Frontline Care & Access

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 27,000 - 35,000; Full time

Job summary

Northwestern Medicine is seeking a Community Health Worker I to serve as a frontline liaison between the health system, social services, and the community. The CHW facilitates access to services, educates patients, and supports care coordination within NM's network.

You will provide telephonic support, assist with social drivers of health screenings, and collaborate with care teams to improve access and outcomes for patients and families served.

Qualifications

• GED or High school diploma is required.
• Minimum two years of customer service experience in a professional office environment.

Responsibilities

• Act as liaison between health system, social services and the community.
• Provides telephonic support to patients to assist them in achieving social stability and close caps in care.
• Supports individuals, families, and communities to strengthen their access to resources related to NM's social drivers of health screening.
• Facilitates patient and family education which promotes social wellness and increases knowledge of the health care system.
• Collaborates with the Population Health team, Primary Care, Community Affairs and FQHCs as appropriate to provide comprehensive patient support.
• Complete social drivers of health screenings and provide appropriate resources.
• Follows regulatory reporting requirements
• Documents appropriate data in the electronic medical record to track patient needs and intervention.
• Utilizes motivational interviewing and conflict resolution skills as necessary to ensure timely resolution of issues and system problems.
• Enhance professional growth and development through participation in appropriate educational activities, volunteering events, and community work.

Skills

Customer service

Phone support

Communication

Office environment

Education

GED or High school diploma

Job description

Northwestern Medicine is seeking a Community Health Worker I to serve as a frontline liaison between the health system, social services, and the community. The CHW facilitates access to services, educates patients, and supports care coordination within NM's network.

You will provide telephonic support, assist with social drivers of health screenings, and collaborate with care teams to improve access and outcomes for patients and families served.