Community + Guest Experience Coordinator

Penzone Salon + Spa; Dublin (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Haircut discount

Spa service discount

40% off products

Paid vacation after 1 year

Health benefits after 1 year

Growth opportunities within PENZONE

Job summary

BASE ONE is seeking a warm, energetic Community + Guest Experience Coordinator to join our hospitality-focused team in Dublin, OH. This role blends guest services, front desk support, events, beverage service, space management, and community engagement in an elevated, creative setting.

You’ll be one of the friendly faces welcoming guests and helping spaces come to life. You’ll assist with greeting, coffee service, event support, and light tech tasks, while maintaining a tidy, inviting

Qualifications

• Hospitality or guest services experience preferred.
• Ability to handle cash and transactions.
• Comfort with light tech tasks during trainings and events.

Responsibilities

• Welcome guests and assist attendees with a warm, upbeat approach.
• Provide beverage and snack service with training provided.
• Support events from setup to teardown, including space resets and guest support.
• Give tours and introductions to help guests feel at home.
• Keep spaces clean, stocked, and ready for the next experience.
• Process transactions and cash handling as part of daily duties.
• Assist opening/closing duties and transform spaces for different experiences.
• Provide basic technology support during trainings and events.

Skills

Warm energy

Guest service

Communication

Tech savviness

Flexibility

Team collaboration

Tools

POS systems

Job description

BASE ONE is looking for a warm, energetic Community + Guest Experience Coordinator to join our team. This hospitality-focused role combines guest services, front desk support, events, coffee and beverage service, space management, and community engagement in an elevated, creative environment. From training and wellness to coworking, creative spaces, events, and more, BASE ONE brings people together in an environment designed to inspire.

You'll be one of the first friendly faces our guests see and an important part of making every visit feel welcoming, elevated, and effortless. From greeting guests and serving coffee to supporting events, resetting spaces, and helping with technology, no two days at BASE ONE look exactly the same.

THE DETAILS

Position: Part-Time + Full-Time Opportunities | Hourly

Schedule: Thursday–Saturday, with shifts ranging from approximately 7 AM–8 PM depending on the day. Additional flexibility for events Sunday–Wednesday is preferred, with event schedules varying.

THE PERKS

• $10 haircuts + $20 spa services
• 40% off salon + spa products
• Paid vacation after 1 year
• Growth opportunities within PENZONE
• Health benefits for eligible team members after 1 year
• Discounted membership to LIT Life + Yoga

WHAT YOU'LL DO

• Welcome, check in, and assist guests, artists and event attendees with a warm, upbeat approach.
• Beverage + Snack Service: Create an elevated beverage experience, including specialty coffees, espresso drinks, signature cocktails, wine, mocktails, and snacks. No barista or bartending experience necessary - training provided!
• Support events from setup through teardown, including food and beverage service, dishes, space resets, and guest support.
• Provide tours, introductions, and complimentary sips to help new guests feel at home.
• Keep shared spaces beautiful, clean, stocked, and ready for the next experience, including light laundry, dishes, trash removal, and washroom checks.
• Process transactions, service ring-outs, cash handling, deposits, and petty cash.
• Assist with opening and closing duties; reset furniture to quickly transform spaces for different experiences.
• Provide basic technology support during trainings and events, using knowledge gained through onboarding and training.
• Follow company, state board and alcohol service standards.

WHAT WE'RE LOOKING FOR

You're someone who:

• Brings positive, welcoming energy to every interaction.
• Communicates confidently with a wide variety of people while creating welcoming, memorable guest experiences.Can juggle multiple priorities and stay calm in a fast-paced environment.
• Is comfortable working independently and taking initiative.
• Has an eye for presentation and takes pride in their appearance and surroundings.
• Is comfortable standing, walking, bending, squatting, and lifting up to 20 lbs. throughout a shift.
• Is comfortable learning and using technology.
• Has a flexible schedule and is available for Thursday–Saturday shifts, with occasional Sunday–Wednesday event support.
• Hospitality, coffee, bartending, guest service, or SERVSAFE experience is a plus - but not required. We'll provide the training you need to be successful.
• 21+ years old candidates preferred