Community-Focused Customer Service Associate — Part-Time

River Valley Market; Easthampton (MA); On-site; USD 25,000 - 30,000; Part time

Job summary

River Valley Co-op in Easthampton, MA is hiring a part-time Customer Service Team Member who welcomes shoppers and processes orders both in-store and online. Requires open availability, including evenings and weekends.

You will learn co-op policies, assist with purchases, and help maintain a friendly, clean store environment. Join a mission-driven cooperative committed to community and sustainable local food, and become part of a team that values diversity, customer care, ongoing training, and

Qualifications

• Experience serving the public.
• Familiarity with natural foods.
• Accuracy, attention to detail.
• Ability to handle multiple demands.
• Ability to stay calm under pressure.
• Outgoing, friendly personality.
• Ability to stand for long periods.
• Ability to lift 50 lbs.
• Regular, predictable attendance.

Responsibilities

• Create and maintain a feeling of welcoming friendliness for all shoppers and community members when they visit our stores.
• Process shopper purchases at our registers and on the web cart accurately and efficiently, including applying the appropriate discounts, coupons, and tenders.
• Memorize Produce item Prices Look Up (PLU’s) numbers, and learn the correct physical and financial home department for every product category.
• Handle payment tenders with accuracy and meet department standards for cash drawer accuracy.
• Package customer purchases with care, with special attention to the placement of delicate items, food safety, and customer requests.
• Offer carry-out service to shoppers. When in our parking lot, maintain personal safety through awareness of others and adherence to right-of-way rules, and maintain lot safety through collecting carts and picking up discarded items.
• Shop customers’ web cart orders efficiently and accurately.
• Answer external calls promptly and take responsibility for the call until the caller’s needs are met.
• Accept and process Buying Club orders as needed.
• Be familiar with Co-op products and policies so that you may answer customer questions. Refer unresolved questions to the appropriate co-worker, doing your best to make sure the customer doesn’t have to repeat themselves.
• Be familiar with the benefits of co-op ownership, and provide helpful information about it to customers who are not owners, and process owner payments.
• Participate in ownership drives.
• Be informed about co-op specials and events, and communicate the details to shoppers.
• Make effective use of downtime, including bagging for co-workers, stocking and packaging products, maintaining full stock levels in product departments, assisting on service counters, and participating in projects across the store as assigned.
• Maintain a clean, tidy, and safe work environment.
• Maintain a cool head under pressure and embrace busy times as a sign of success.

Skills

Public service

Natural foods

Accuracy

Multitasking

Calm under pressure

Friendliness

Endurance

Lifting

Attendance

Job description

River Valley Co-op in Easthampton, MA is hiring a part-time Customer Service Team Member who welcomes shoppers and processes orders both in-store and online. Requires open availability, including evenings and weekends.

You will learn co-op policies, assist with purchases, and help maintain a friendly, clean store environment. Join a mission-driven cooperative committed to community and sustainable local food, and become part of a team that values diversity, customer care, ongoing training, and