Community Field Organizer

Mission Action; San Francisco (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Mission Action in San Francisco is seeking a Full-Time Outreach Worker for the Housing Rights Program to serve tenants in the Mission District and surrounding areas. You will conduct tenant outreach, enroll new SRO tenants, provide counseling, and coordinate with community partners.

Bilingual Spanish is REQUIRED; some evenings and weekends may be required. Join a grassroots organization focused on housing justice, immigrant rights, and economic equity, with opportunities to train and lead

Qualifications

• Bilingual in Spanish required.
• 2+ years of organizer/tenant rights advocacy experience preferred.
• Experience working with immigrant communities desirable.
• Evenings and weekends availability may be required.

Responsibilities

• Conduct tenant outreach in SRO buildings and provide educational materials.
• Promote and enroll new SRO tenants (families and individuals).
• Perform intake and housing counseling for low-income tenants.
• Advocate for tenants by coordinating with outside agencies on code enforcement and eviction prevention.
• Update client housing information in databases and file documents per policy.
• Coordinate leadership development and KYR workshops and outreach activities.
• Plan tenant participation at meetings, clinics, and community events.
• Support campaigns related to tenant needs and community organizing.
• Coordinate outreach scheduling and mentor outreach workers.
• Establish relationships with tenants and building supervisors.

Skills

Bilingual Spanish

Outreach experience

Community organizing

Multitasking

Team collaboration

Job description

Mission Action is seeking a Full-Time Outreach Worker to work with our Housing Rights Program. The Housing Rights Program works to improve living conditions and empower tenants living in the Mission District and other districts populated by the Latinx community and other marginalized folks in San Francisco. Through a variety of direct services and organizing methods, including but not limited to case management and stabilization, multi-service referrals, leadership and advocacy trainings, and supporting the formation of tenant associations. The Housing Rights Program consists of two main components, the Mission SRO Collaborative (MSROC) and the Tenant Counseling program.

MSROC focuses specifically on conditions and advocacy in Single Room Occupancy (SRO) hotels in the Mission District of San Francisco. The Collaborative is comprised of Mission Action as the lead agency and fiscal agent, and includes the San Francisco Anti-Displacement Coalition, the Mission Neighborhood Resource Center, and the Women’s Community Clinic as partner agencies. The Senior Program Manager works with MSROC staff and staff of partner agencies to carry out all program activities. MSROC is also part of the SRO Families United Collaborative (SROFU), a citywide collaboration of community-based organizations in Chinatown, South of Market, the Tenderloin, and the Mission that serves families with children who live in hotels.

The Tenant Counseling program is a newer arm of Mission Action Housing Rights work that extends services beyond the Mission to reach community members living in other districts such as the Excelsior, where many displaced Latinx and immigrant tenants have settled. The program focuses on providing case management, stabilization, and referral services to tenants in a variety of housing situations in these various districts.

Key Responsibilities

• Conduct tenant outreach in SRO buildings and provide educational materials to individuals and families.
• Promote and enroll new SRO tenants (families and individuals)
• Perform intake on and provide housing counseling to low-income tenants (including monolingual. Spanish-speaking) by assessing housing problems, answering questions, providing relevant information, and referring to tenant rights organizers.
• Advocate for SRO families and individuals by coordinating with outside agencies regarding code enforcement and general eviction prevention support to help tenants housing stability.
• Ensure information regarding a client’s housing situation is updated in the database in a timely manner, and all supporting documents are filed in accordance with Mission Action policies and procedures.
• Provide warm referrals to other programs for financial assistance, counseling, or other supportive services based on the tenants’/clients’ individual needs.
• Coordinate and facilitate leadership development opportunities, educational KYR’s workshops, outreach and preventive programming in SRO hotels.
• Help plan and ensure tenant participation at periodic meetings, legal clinics, community events, mobilizations, or other activities by conducting outreach and timely follow-up.
• Participate in advocacy and organizing campaigns related to the needs of SRO families, including organizing tenants to choose winnable goals, strategize to win concrete victories, and be spokespersons for SRO issues.
• Work with other Mission Action staff to coordinate tenant input and support on community related issues such as land use, civic engagement, immigrant rights, and economic justice
• Attend weekly/monthly meetings with supervisors to report on outreach, problem-solve, and plan upcoming work.
• Coordinate outreach schedule for the team as a whole by lending expertise on appropriate tactics for making contact with various tenants and buildings
• Overseeing the work of Housing Rights outreach workers, including supporting their training and skill development
• Establishing relationships with tenants and building supervisors

Other Organizational Duties

• Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
• Commit yourself to treating each community member with respect and dignity.
• Perform other duties as assigned.

Knowledge, Skills, And Abilities

• Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired.
• Commitment to a larger vision for immigrant, housing, and economic justice.
• Ability to interact with a wide range of clients with cultural humility, kindness, and patience.
• Ability to assume responsibility quickly and work independently and as part of a team.
• Ability to use good judgment, multitask and meet deadlines.
• Ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
• Ideal candidates will have experience working and building trust with low-income immigrant families/individuals, including at least two years' experience as an organizer, tenant rights advocate, and/or paralegal.
• Willingness to work some evenings and weekends to design a flexible schedule
• Bilingual in spoken and written Spanish, REQUIRED.

Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.