Community Experience Host- Chicago

Fabrik; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A collaborative workspace provider is seeking an In-Space Experience Lead for their Chicago location. This role involves maintaining space readiness, providing member support, and ensuring smooth operations. Candidates should have 2+ years of experience in hospitality or community engagement, strong emotional intelligence, and be comfortable with technology. The position is vital in creating a welcoming atmosphere for members and supporting community gatherings.

Qualifications

• 2+ years of experience in hospitality, community, coworking, or space operations.
• Ability to create calm and welcoming environments.
• Dependable and punctual with strong communication skills.

Responsibilities

• Maintain a clean, stocked, and guest-ready space.
• Serve as first point of contact for members during staffed hours.
• Support in-space gatherings and workshops.
• Log member requests and communicate via Slack and email.
• Lead tours for prospective members.

Skills

Hospitality experience

Community engagement

Space operations

Emotional intelligence

Technical comfort

Tools

HubSpot

Notion

Slack

Job description

Overview

Fabrik is seeking a warm, organized, and highly reliable In-Space Experience Lead to support and steward our first Chicago location. As the first on‑ground hire, this role is both operational and foundational: you’ll ensure the space runs smoothly day to day while working in close partnership with our Community and Market Director to help build, document, and refine the Chicago playbook.

You’ll be responsible for holding a high standard of care in the space during staffed hours, from hospitality and member support to space readiness and gathering execution, while also contributing real‑time insights about what’s working, what’s needed, and how Chicago members use the space. Your observations and feedback will directly inform how Fabrik shows up in Chicago going forward.

This role is highly member‑facing and requires strong emotional intelligence and presence. This role is rooted in presence, hospitality, and operational excellence. Long‑term engagement strategy, growth, and programming direction are owned by the Chicago Director, but your lived, in‑space experience will help shape how those strategies are adapted locally.

Core hours are typically 5:00 – 9:00 pm, with potential daytime shifts as needed.

Key Responsibilities

Space Operations

• Maintain a clean, stocked, and guest‑ready space at all times
• Complete daily walkthroughs to ensure the space is functioning as intended
• Identify, document, and elevate maintenance or facilities issues
• Coordinate with cleaning teams, vendors, and building management as needed
• Support consistent opening, closing, and reset routines

Member Support (In‑Space)

• Serve as the first point of contact for members during staffed hours
• Offer warm greetings, light check‑ins, and in‑the‑moment support
• Onboard new members with space tours and orientation
• Troubleshoot issues calmly, professionally, and with care
• Observe member activity and surface feedback or concerns to the leadership team
• Uphold community guidelines with kindness and consistency

Gathering & Programming Support

• Support in‑space gatherings and workshops
• Light setup, light tech/AV support, and cleanup where needed
• Host or assist with occasional evening gatherings
• Ensure events align with Fabrik’s values and experience standards
• Capture photos or short videos for internal use or social media when requested
• Leave the space reset and guest‑ready at the end of each gathering

Membership & Admin Support

• Log member requests, notes, and updates in internal tools
• Communicate with members via Slack and e‑mail as needed
• Track space usage, attendance, and daily engagement touchpoints
• Partner with the broader Fabrik team to address member needs and improve experience

Tours & Sales Support

• Lead tours for prospective members and clearly articulate Fabrik’s value
• Respond to inbound tour questions or scheduling requests during staffed hours
• Support warm lead handoff and follow‑up in partnership with the Growth team

You’re a Great Fit If You…

• Have 2+ years of experience in hospitality, community, coworking, or space operations
• Naturally create calm, welcoming environments
• Love keeping spaces organized, polished, and running smoothly
• Are dependable, punctual, and comfortable being the in‑space decision maker
• Communicate clearly and thoughtfully with a wide range of people
• Are tech‑comfortable and detail‑oriented (bonus: HubSpot, Notion, or Slack fluency)

Why This Role Matters

The In‑Space Experience Lead is the heartbeat of Fabrik Chicago. You’re the person members rely on, the tone‑setter for the space, and the steward of daily experience. When this role is done well, members feel cared for, grounded, and excited to return.

How to Apply

Please send a resume and a short note about why you’re interested in this role at Fabrik to:

[e-mail] and [e-mail]