Community Engagement & Program Support Manager

Purdue University; West Lafayette (IN); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Purdue University’s Network for Computational Nanotechnology (NCN) seeks a Community Engagement & Program Support Manager to grow and coordinate NCN’s user and partner communities. This role develops communications, outreach materials, and campaigns and supports access requests, user support, and partner interactions across multiple programs.

The successful candidate will be highly organized, tech-savvy, and able to translate complex scientific topics for varied audiences.

Formación

• Bachelor's degree in Communications, Marketing, Public Relations, Journalism, English, Graphic Design, Business, Science, Engineering, Technology or related field.
• Two+ years of experience in communications, marketing, community engagement, program support, professional writing, graphic design or related area.
• Experience developing professional digital and/or print communications, such as newsletters, presentations, web content, promotional materials, or marketing campaigns.
• Demonstrated ability to manage multiple priorities, coordinate with diverse stakeholders, and work independently.
• Strong written communication, organization, problem-solving, and customer-service skills.
• Comfort learning and using web-based systems, CRM platforms, and other technology tools.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, problem-solving, and time-management skills with the ability to manage multiple priorities.
• Ability to research, distill, and communicate complex technical or scientific information clearly to varied audiences.
• Ability to interact effectively with scientific users, faculty, students, partners, and other stakeholders.
• Demonstrated ability to build and maintain positive stakeholder and community relationships.
• Ability to develop engaging communications and outreach materials across digital, print, web, email, and social media channels.
• Strong attention to detail and sound judgment.
• Ability to work independently, take initiative, and collaborate effectively as part of a team.
• Comfort learning new technologies, systems, and processes.
• Ability to maintain confidentiality and appropriately handle sensitive information.

Responsabilidades

• Develop and coordinate communications, marketing, and outreach activities that promote NCN programs, capabilities, opportunities, and impact.
• Find noteworthy stories for effective Public Relations initiatives and manage newsletters, email campaigns, web and social content, webinars, and other outreach materials.
• Maintain strong relationships with Purdue units, program partners, users, and other external stakeholders.
• Coordinate activities across multiple stakeholders and programs and support community-facing programs, access requests, user support, and meetings.

Conocimientos

Written communication

Organization

Problem solving

Customer service

Independent work

Collaboration

Digital communications

Web content

CRM usage

Stakeholder relations

Public relations

Educación

Bachelor's degree

Herramientas

Salesforce CRM

Adobe Creative Suite

HTML/CSS

Microsoft Office

Web publishing platforms

Descripción del empleo

Job Summary

The Network for Computational Nanotechnology (NCN) operates a portfolio of nationally visible research, education, and cyberinfrastructure programs, including nanoHUB, Chipshub, and ICoN-PCL. Through these efforts, NCN connects researchers, educators, students, industry partners, and other stakeholders with advanced computational tools, technical resources, training, and collaborative programs that support research, education, workforce development, and technology translation.

The Community Engagement & Program Support Manager supports the growth, engagement, and effective operation of NCN's user and partner communities. This position develops and coordinates communications and outreach activities, supports community-facing programs, access requests, user support, meetings, and partner interactions; and contributes to strategic projects and special initiatives across the Center. The successful candidate will be a highly organized, adaptable, and technology-comfortable professional who can communicate effectively with technical and non-technical and non-technical audiences, coordinate activities across multiple stakeholders and programs, and independently move projects and initiatives from planning through execution.

Duties & Responsibilities

Community Engagement, Marketing & Communications

Develop and coordinate communications, marketing, and outreach activities that promote NCN programs, capabilities, opportunities, and impact. Find noteworthy stories for effective Public Relations initiatives. Manage newsletters, email campaigns, web and social media content, webinars, and other outreach materials in alignment with Purdue branding. Use CRM and related tools to support campaigns, track engagement, and measure effectiveness. Develop and coordinate impact stories, partner communications, presentations, reports and promotional content. Maintain strong relationships with Purdue units, program partners, users, and other external stakeholders.

What We're Looking For:

• Bachelor's degree in Communications, Marketing, Public Relations, Journalism, English, Graphic Design, Business, Science, Engineering, Technology or a related field
• Two or more years of experience in communications, marketing, community engagement, program support, professional writing, graphic design or a related area
• Experience developing professional digital and/or print communications, such as newsletters, presentations, web content, promotional materials, or marketing campaigns
• Demonstrated ability to manage multiple priorities, coordinate with diverse stakeholders, and work independently
• Strong written communication, organization, problem-solving, and customer-service skills
• Comfort learning and using web-based systems, CRM platforms, and other technology tools
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational, problem-solving, and time-management skills with the ability to manage multiple priorities
• Ability to research, distill, and communicate complex technical or scientific information clearly to varied audiences
• Ability to interact effectively with scientific users, faculty, students, partners, and other stakeholders
• Demonstrated ability to build and maintain positive stakeholder and community relationships
• Ability to develop engaging communications and outreach materials across digital, print, web, email, and social media channels
• Strong attention to detail and sound judgment
• Ability to work independently, take initiative, and collaborate effectively as part of a team
• Comfort learning new technologies, systems, and processes
• Ability to maintain confidentiality and appropriately handle sensitive information

What Is Helpful:

• Experience with customer or technical support
• Experience working with diverse user communities, university partners, or external stakeholders
• Experience with CRM software, particularly Salesforce
• Experience with Adobe Creative Suite or similar design tools
• Experience with social media, digital marketing, engagement analytics, or communications strategy
• Basic HTML/CSS experience for web content and email/newsletter templates
• Experience with Qualtrics or other customer-experience tools
• Experience with audience segmentation, messaging, brand positioning, and campaign effectiveness
• Experience in a university, research, technology, or federally funded program environment
• Familiarity with AI, scientific or technical computing environments, such as ChatGPT, software tools, or high-performance computing
• Familiarity with CRM systems and using engagement data to support outreach and communications
• Ability to develop and implement communications or marketing strategies and evaluate their effectiveness using metrics
• Strong professional writing and editing skills, including newsletters, web content, impact stories, reports, and presentations
• Proficiency with Microsoft Office, Adobe Creative Suite or similar tools, and web-based publishing platforms
• Ability to create or coordinate basic graphics, presentations, web content, and other promotional materials
• Demonstrated ability to identify new engagement opportunities and develop processes or initiatives that strengthen relationships with users, partners, and stakeholders

What We Want You To Know:

• Purdue will not sponsor employment authorization for this position
• A background check is required for employment in this position
• FLSA: Exempt (Not eligible for overtime)
• Retirement Eligibility: Defined Contribution Waiting Period

Equal Opportunity Employer

Purdue University is an EOE employer.