Community Engagement Program Manager

Software Guidance & Assistance, Inc. (SGA, Inc.); Rockford (IL); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading technology resource solutions provider seeks a Community Engagement Program Manager for a fully remote role. This pivotal position involves driving video content initiatives, collaborating with cross-functional teams, and enhancing community engagement through innovative strategies. Ideal candidates will have substantial project management experience and a background in content creation within the SaaS environment.

Qualifications

• 5-7 years of experience in community engagement or similar roles.
• Experience in creating training or promotional materials.
• Proven ability to manage cross-functional projects.

Responsibilities

• Direct the production of video content on technical topics.
• Strategize content distribution to maximize reach.
• Collaborate with product teams to create educational content.

Skills

Project Management

Content Creation

Video Production

Analytics

Tools

Articulate

Adobe Express

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Community Engagement Program Manager for a contract assignment with one of our premier SaaS clients in a fully remote role, CST or EST preferred.

As the Community Engagement Program Manager in our Field Readiness & Enablement organization, you play a pivotal role in building and actively engaging our Field organization through our digital community program called Insiders. Your primary focus is on coordinating the development of learning initiatives and fostering a culture of peer-to-peer knowledge sharing and actively engaging with new product innovations. You will collaborate closely with strategic partners to align with initiatives across Technical Pre-Sales and Sales channels in both Digital Experience and Digital Media business units.

Your responsibilities extend beyond coordination; you will also be instrumental in shaping the overall strategy for community engagement. This includes identifying key topics that resonate with our community, leveraging analytics to measure the effectiveness of initiatives, and continuously iterating on our approach to ensure maximum engagement and value delivery.

Responsibilities

• Video Content Strategy : Direct the production of high-quality video content that addresses specific technical topics and provides clear, actionable walkthroughs for implementing use cases or integrations.
• Content Distribution and Reach : Strategize the distribution of content across platforms like Experience League, FRE University, and potential third-party platforms to maximize impact and reach.
• Strategic Stakeholder Engagement : Collaborate closely with Product Management (PM) and Product Marketing Management (PMM) teams to create content that is educational and promotional.

Skills

• 5-7 years of experience
• Accomplished project manager who is able to drive projects from concept to delivery, utilizing lessons learned to improve future projects.
• Proven experience in creating training or promotional materials with understanding of adult learning principles.
• Proficient in using content creation tools including Articulate, Adobe Express and emerging AI content creation platforms.
• Experience in video production and content creation.
• Demonstrated ability to manage cross-functional projects and teams.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission : to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values : customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https : / / sgainc.com / .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

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Community Engagement Manager • Rockford, IL, US